Expert(e) en Sinistre (Auto) / Claims Advisor (Auto)
Location
Canada
Posted
35 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Expert(e) en Sinistre (Auto) / Claims Advisor (Auto)
Allstate
À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l’innovation nous a permis de devancer l’évolution des besoins de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l’industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l’identité. Description du poste Notre équipe, en plein essor, est à la recherche de professionnels spécialisés en réclamations automobiles. Relevant de la directrice, réclamations automobiles, vous aurez la responsabilité de la gestion et de la résolution finale des réclamations automobiles par le biais de contacts téléphoniques et en conformité avec les meilleures pratiques. Selon les niveaux d'autorité, les normes de qualité et les exigences législatives provinciales actuelles. Toutes autres tâches confiées par votre gestionnaire. Les avantages offerts par Allstate Canada : - Un régime complet d’avantages sociaux et d’assurances collectives personnalisables en fonction de vos besoins; - Des rabais d’employé (15% sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services); - Le programme Bureau en bonnes mains (jusqu’à 400$ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile); - Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur; - Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être; - Un Jour de réflexion personnelle; - Une implication dans la vie communautaire. - Des semaines de 37,5 heures de travail. La désignation du rôle est 100 % à domicile. Responsabilités : - Étudier et rechercher la valeur des véhicules par diverses méthodes - Examiner et analyser les documents provenant de sources internes et externes en lien avec le processus d’évaluation des véhicules - Respecter et maintenir les normes ministérielles et/ou les KPI - Offrir une expérience de service à la clientèle supérieure aux titulaires de police et un règlement rapide et équitable des sinistres - Autres tâches au besoin Qualifications recherché - un permis valide de l’AMF comme expert en sinistre - 3 ans d’expérience en assurance automobile et/ou 2 an d’expérience en perte totale sont considérés comme un atout - à l’aise avec les libellés de police d’assurances - Démontrer une expérience de l'assurance et de la compréhension de la discipline ; - Possède une bonne compréhension de la convention d`indemnisation et des principes d`expertise de règlement des sinistres - Excellente aptitude à fournir un service à la clientèle hors pair ; - Démontre un bon esprit d`équipe, de bonnes habilités de négociation, et capable de prendre des décisions - Bilinguisme nécessaire, français et anglais, tant au parlé, qu’à l’écrit ; - Connaissances en informatique de la suite MS Office - Compréhension de la terminologie automobile, du marché automobile et des estimations automobiles - Excellentes compétences organisationnelles et de négociation - L’expérience de perte totale est considérée comme un atout - Maitrise du français et de l'anglais puisque ce rôle est bilingue Compétences Decision Making, Documentations, Insurance, Negotiation, Prioritization, Problem Solving, Time Management, Vehicle Evaluation Rémunération La rémunération prévue pour ce poste varie de 0.00 à 0.00 $ par an. Le salaire réel proposé aux candidats retenus dépend de leurs compétences et de leur expérience. Si vous postulez pour un poste ouvert aux candidats à travers le Canada, sauf indication contraire, de solides compétences en anglais sont requises pour une communication efficace régulière avec les clients, les conseillers ou les employés à l'échelle nationale. Lorsque vous vous joignez à notre équipe, vous obtenez non seulement un emploi, mais vous vous ouvrez aux possibilités. Vous aurez la chance de faire passer vos compétences au niveau supérieur. On vous encouragera à remettre en cause le statu quo. Vous aurez la possibilité de façonner l’avenir de la protection tout en soutenant les causes qui vous sont chères. Avoir un emploi dans notre équipe, c’est faire partie de quelque chose de plus grand que soi. C’est faire partie d’une équipe gagnante qui change concrètement les choses. Le Groupe Allstate du Canada utilise des outils technologiques alimentés par l’intelligence artificielle pour aider au processus de présélection, de sélection, d’évaluation et de planification des entrevues avec les candidats dans le cadre du processus de recrutement. Cet affichage de poste concerne un poste ouvert actuellement au sein de l’organisation.
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