MSI, part of The Baldwin Group

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. MSI handles third-party claims involving bodily injury and property damage under various homeowner’s insurance policies (HO3) and renter’s insurance policies (HO4) nationwide. We are looking for an experienced individual to join our Liability Claims Team as a Sr. Claims Examiner. The Sr Claims Examiner is considered an expert in managing insurance claims and will be handling claims with high severity and complexity, both pre-suit and in suit. The Sr Claims Examiner must have the experience and technical knowledge needed to manage a complex case load from inception to resolution while providing our customers and business partners superior service at all times. The ability to develop relationships and effectively communicate with others is a key factor to succeeding in this role. Having a strategic vision coupled with tactical execution to achieve results, in accordance with goals and objectives, is also critical to the overall success of this position. The Sr Claims Examiner must be able to work with little to minimal supervision in a fast-paced environment. PRIMARY RESPONSIBILITIES: - Directly handles third-party (liability) claims involving complex and severe bodily injury or property damage from initial assignment through to resolution of claim, including negotiating settlements. - Evaluates and analyzes insurance policies in order to make coverage determinations. - Drafts Reservation of Rights letters and coverage disclaimers as warranted. - Makes prompt contact with policy holders, claimants and other appropriate parties to gather information, take recorded statements, and conduct thorough investigations. - Investigates claims to determine validity and the potential for liability against insureds. - Evaluates damages (both bodily injuries and property damages) to determine potential exposures and sets appropriate reserves. - Works a claim load efficiently and independently with little to no supervision. - Sets timely file reserves in compliance with company’s reserving philosophy and continues to evaluate pending reserves throughout the life of the claim. - Manage defense counsel which includes assisting in claim strategy, evaluating potential exposure, reviewing invoices, and attending mediations and settlement conferences as necessary. - Engages experts, as needed, to assist in the evaluation of the claim and monitors experts and vendors’ performance while controlling expense costs. - Drafts reports for large losses and reports to Leadership as required. - Evaluates, negotiates and determines settlement values in settlement of claims. - Communicates with all interested parties throughout the life of the claim including proactively discussing coverage decisions, the need for additional information, and settlement amounts with interested parties. - Establishes and maintains an organized diary system to ensure all claims are appropriately handled in a timely manner. - Adheres to all state/local regulations including the NJ/PA Unfair Claims Practices and Guidelines. - Handles all claims in accordance with Best Practices and provides exceptional customer service to insureds, agents, claimants, and business partners. - Responsible for monitoring and completing assigned claims inventory. - Acquires and maintains multiple state adjuster’s licenses and maintains continuing education requirements. - Develops and maintains relationships with external and internal stakeholders. - Identifies questionable risks, red flags and fraud indicators and alerts the Special Investigation Unit when applicable. - Identifies opportunities for subrogation and ensures recovery interests are protected. - Acts as a mentor for less experienced Claims Examiners. - Maintains well drafted claim file notes with proper documentation throughout the life of the file. - Assists with special projects when required. KNOWLEDGE, SKILLS & ABILITIES: - Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence. - Comfortable managing claims across multiple platforms while maintaining accuracy and productivity standards. - Strong organizational and time management skills. - Strong writing skills. - Excellent analytical, investigative, and negotiation skills. - Proficient with Microsoft Office, Teams, Word, Excel and various other computer skills with the ability to learn and utilize new computer systems and other technologies. EDUCATION & EXPERIENCE: - Bachelor’s degree or equivalent work experience - 8+ years of liability claims handling experience - Property experience is a plus - Insurance designations preferred - Must have State Adjuster License(s) and be willing to obtain additional licenses as requested #LI-BM1 #LI-REMOTE Click here for some insight into our culture!

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. MSI is recruiting a Commercial Habitational Leader to join our growing Commercial Team. This is a senior, market-facing leadership role responsible for managing and overseeing all aspects of MSI's Commercial Habitational business — including product development, revenue growth, reinsurance, underwriting, risk management, and distribution. The Commercial Habitational Leader will define and execute MSI's go-to-market strategy for the habitational segment — spanning apartments, condominiums, mixed-use, and affordable housing — building a market-leading Commercial Habitational business with a fully integrated property and general liability product offering. This individual will serve as the face of the program to both carrier/reinsurance partners and distribution, bringing existing relationships and the vision to build a market-leading program. Key Responsibilities Program Leadership & P&L Ownership - Own and lead MSI's Commercial Property and General Liability business end-to-end, with full accountability for revenue growth, P&L performance, and portfolio health. - Develop and execute MSI's go-to-market strategy for Commercial Property and General Liability, with habitational as the foundational risk class. - Constantly monitor the Commercial Property and General Liability portfolio, ensuring risk is measured and that appropriate capacity caps and rate adjustments are enforced as stipulated in binders and contracts. - Lead innovation by bringing unique coverages and differentiators to market that set MSI apart from competitors. - Contribute to and align with MSI's broader marketing strategy across the Commercial Team. Product Development & Underwriting - Lead the development of MSI's nominal portfolio, including underwriting guidelines, product rules, rates, forms, and coverage enhancements across both Commercial Property and General Liability lines. - Serve as the senior underwriting authority for habitational property and general liability risks, providing expertise on risk selection, pricing, terms, and conditions across both lines. - Develop and refine underwriting workflows to ensure operational efficiency, consistency, and scalability. - Drive continuous product innovation, including coverage enhancements, endorsement development, and appetite evolution in response to market dynamics. - Review and approve complex, large, or non-standard submissions within designated authority levels. Reinsurance & Capacity - Lead negotiations with reinsurers and capital markets to secure capacity for MSI's Commercial Property and General Liability program. - Develop and present a compelling reinsurance narrative that reflects portfolio quality, underwriting discipline, and growth trajectory. - Manage and maintain reinsurance relationships, treaty terms, and capacity agreements to support sustainable program growth. - Proactively identify and cultivate new carrier and reinsurer partnerships to support diversification and scaling of the program. - Provide reinsurance and capacity partners with regular portfolio updates, loss analysis, and strategic reporting. Distribution Development - Develop and maintain relationships with wholesale brokers, retail agents, and Baldwin distribution partners — leveraging existing relationships to drive premium growth in partnership with MSI's Sales Leadership. - Act as a primary market-facing representative for MSI's Commercial Property and General Liability program at industry conferences, trade events, and client meetings. - Represent the program within key industry associations including WSIA (Wholesale & Specialty Insurance Association) and Target Markets Program Administrators Association (TMPAA). - Collaborate with distribution partners on marketing strategy, appetite communication, and submission quality. Team Leadership & Cross-Functional Collaboration - Mentor underwriters and product managers to manage day-to-day Commercial Property and General Liability operations and build a high-performing team. - Foster a culture of accountability, innovation, and market responsiveness aligned with MSI's MGA of the Future vision. - Lead discussions and build strong relationships with MSI's internal cross-functional teams and external vendors to ensure seamless program execution. - Establish underwriting workflows, service standards, and training programs to support scalability. Qualifications Required - Minimum 10 years of experience in Property and Casualty Insurance, with a significant concentration in Commercial Property and General Liability as a product manager/developer or lead underwriter at a Carrier, MGA, or MGU. - Demonstrated experience building a Commercial Property and General Liability program and obtaining reinsurance or carrier capacity. - Proven track record of managing P&L, driving revenue growth, and overseeing portfolio performance. - Deep underwriting expertise in Commercial Property and General Liability, with the ability to price and structure complex risks. - Established carrier and/or reinsurance relationships with admitted and non-admitted markets. - Strong financial acumen with the ability to analyze loss data, develop reinsurance narratives, and present performance reporting to senior stakeholders. - Excellent communication, negotiation, and presentation skills with a polished, market-facing presence. - Demonstrated management experience leading underwriting and/or product teams, including hiring, mentoring, and developing direct reports in a structured team environment. Preferred - Experience with Habitational or Real Estate classes of business (apartments, condos, mixed-use, affordable housing). - Existing distribution relationships with wholesale brokers, retail agents, or MGA partners active in the Commercial Property and General Liability or habitational space. - Active involvement with WSIA and/or Target Markets (TMPAA), with familiarity in the E&S and program administrator market landscape. - General Liability product management or underwriting experience. - Commercial Package policy experience, including the ability to structure and manage combined property and liability programs. - Familiarity with program administration platforms, policy management systems, and data/analytics tools. - Professional designations such as CPCU (preferred), AU, ARM, or equivalent certifications. #LI-JW1 #LI-REMOTE IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture!

Role Description The Senior Software Engineer will be responsible for maintaining and building .NET applications using C#. The role will focus on both front-end UI and backend business logic. The primary responsibilities will be to maintain, design, code and modify websites, from layout to function and according to client or product specifications. Strive for collaborative problem solving, sophisticated design and creating a quality product. Principal Responsibilities: - Develop and implement solutions that meet web design/client requirements to help build and/or maintain websites through team and individual efforts. - Ability to adapt to new languages, methodologies, and platforms to meet the needs of projects. - Basic understanding of UI, cross-browser compatibility, general web functions and standards. - Review existing applications and make changes and/or address application issues. - Maintain, design, build efficient, reusable, and reliable code for .NET based applications with an MVC / JavaScript front end. - Basic understanding of security principles and how they apply to E-Commerce applications. - Ensure the best possible performance, quality, and responsiveness of applications. - Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues to ensure an error-free experience. Qualifications - Bachelor’s degree in Computer Science, Information Technology or related field is preferred. - 8 plus years of experience in the field or in a related field is preferred. - Strong computer skills with solid knowledge of .NET framework and relational databases. - Proficient in C# and UI development, including jQuery, HTML, AJAX, and MVC. - Familiarity with SQL server and Microsoft Azure is preferred. - Functional expertise with browser debugging tools and strong organizational and reporting skills. - Knack for writing clean, readable, and easily maintainable code. - Detail oriented, self-motivated and willing to learn new technologies. Requirements - Fast paced, multi-tasking environment. Important Notice This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. MSI is recruiting a Commercial Habitational Leader to join our growing Commercial Team. This is a senior, market-facing leadership role responsible for managing and overseeing all aspects of MSI's Commercial Habitational business — including product development, revenue growth, reinsurance, underwriting, risk management, and distribution. The Commercial Habitational Leader will define and execute MSI's go-to-market strategy for the habitational segment — spanning apartments, condominiums, mixed-use, and affordable housing — building a market-leading Commercial Habitational business with a fully integrated property and general liability product offering. This individual will serve as the face of the program to both carrier/reinsurance partners and distribution, bringing existing relationships and the vision to build a market-leading program. Key Responsibilities Program Leadership & P&L Ownership - Own and lead MSI's Commercial Property and General Liability business end-to-end, with full accountability for revenue growth, P&L performance, and portfolio health. - Develop and execute MSI's go-to-market strategy for Commercial Property and General Liability, with habitational as the foundational risk class. - Constantly monitor the Commercial Property and General Liability portfolio, ensuring risk is measured and that appropriate capacity caps and rate adjustments are enforced as stipulated in binders and contracts. - Lead innovation by bringing unique coverages and differentiators to market that set MSI apart from competitors. - Contribute to and align with MSI's broader marketing strategy across the Commercial Team. Product Development & Underwriting - Lead the development of MSI's nominal portfolio, including underwriting guidelines, product rules, rates, forms, and coverage enhancements across both Commercial Property and General Liability lines. - Serve as the senior underwriting authority for habitational property and general liability risks, providing expertise on risk selection, pricing, terms, and conditions across both lines. - Develop and refine underwriting workflows to ensure operational efficiency, consistency, and scalability. - Drive continuous product innovation, including coverage enhancements, endorsement development, and appetite evolution in response to market dynamics. - Review and approve complex, large, or non-standard submissions within designated authority levels. Reinsurance & Capacity - Lead negotiations with reinsurers and capital markets to secure capacity for MSI's Commercial Property and General Liability program. - Develop and present a compelling reinsurance narrative that reflects portfolio quality, underwriting discipline, and growth trajectory. - Manage and maintain reinsurance relationships, treaty terms, and capacity agreements to support sustainable program growth. - Proactively identify and cultivate new carrier and reinsurer partnerships to support diversification and scaling of the program. - Provide reinsurance and capacity partners with regular portfolio updates, loss analysis, and strategic reporting. Distribution Development - Develop and maintain relationships with wholesale brokers, retail agents, and Baldwin distribution partners — leveraging existing relationships to drive premium growth in partnership with MSI's Sales Leadership. - Act as a primary market-facing representative for MSI's Commercial Property and General Liability program at industry conferences, trade events, and client meetings. - Represent the program within key industry associations including WSIA (Wholesale & Specialty Insurance Association) and Target Markets Program Administrators Association (TMPAA). - Collaborate with distribution partners on marketing strategy, appetite communication, and submission quality. Team Leadership & Cross-Functional Collaboration - Mentor underwriters and product managers to manage day-to-day Commercial Property and General Liability operations and build a high-performing team. - Foster a culture of accountability, innovation, and market responsiveness aligned with MSI's MGA of the Future vision. - Lead discussions and build strong relationships with MSI's internal cross-functional teams and external vendors to ensure seamless program execution. - Establish underwriting workflows, service standards, and training programs to support scalability. Qualifications Required - Minimum 10 years of experience in Property and Casualty Insurance, with a significant concentration in Commercial Property and General Liability as a product manager/developer or lead underwriter at a Carrier, MGA, or MGU. - Demonstrated experience building a Commercial Property and General Liability program and obtaining reinsurance or carrier capacity. - Proven track record of managing P&L, driving revenue growth, and overseeing portfolio performance. - Deep underwriting expertise in Commercial Property and General Liability, with the ability to price and structure complex risks. - Established carrier and/or reinsurance relationships with admitted and non-admitted markets. - Strong financial acumen with the ability to analyze loss data, develop reinsurance narratives, and present performance reporting to senior stakeholders. - Excellent communication, negotiation, and presentation skills with a polished, market-facing presence. - Demonstrated management experience leading underwriting and/or product teams, including hiring, mentoring, and developing direct reports in a structured team environment. Preferred - Experience with Habitational or Real Estate classes of business (apartments, condos, mixed-use, affordable housing). - Existing distribution relationships with wholesale brokers, retail agents, or MGA partners active in the Commercial Property and General Liability or habitational space. - Active involvement with WSIA and/or Target Markets (TMPAA), with familiarity in the E&S and program administrator market landscape. - General Liability product management or underwriting experience. - Commercial Package policy experience, including the ability to structure and manage combined property and liability programs. - Familiarity with program administration platforms, policy management systems, and data/analytics tools. - Professional designations such as CPCU (preferred), AU, ARM, or equivalent certifications. #LI-JW1 #LI-REMOTE IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture!

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. Position Summary: The Analyst for Vendor Management is responsible for overseeing the full lifecycle of vendor relationships—from onboarding through offboarding—ensuring alignment with organizational goals, budgetary controls, risk mitigation, and regulatory compliance. This role will serve as the central point of contact for vendor oversight, working cross-functionally with Finance, Legal, IT, and business units to optimize vendor performance and safeguard enterprise interests. Principal Responsibilities: Vendor Lifecycle - Design, build and lead end-to-end vendor processes including onboarding, coordination of contract execution, performance monitoring, and offboarding. - Maintain a centralized vendor master file with active coordination across departments. Budget and Financial Oversight - Collaborate with the Chief Technology Officer and then with Finance where needed to monitor vendor spending, ensure budget adherence, and support cost optimization initiatives. - Where applicable, manage the Capitalization of internal and external colleagues where their roles are marked for evaluation and build and execute these quarterly requirements. - Develop and continuously improve reporting capabilities for Upper Management to track budget deviations across business units. Vendor Relationship Management - Serve as the primary tactical liaison for strategic vendors, fostering long-term partnerships and resolving conflicts. Risk and Compliance - Perform vendor risk assessments and categorize vendors by criticality and exposure. - Ensure compliance with internal policies and external regulations (e.g., NYDFS). - Coordinate due diligence efforts and manage third-party risk questionnaires. - Oversee the overall execution of the Third-Party Risk Management Program. Process Improvement and Governance - Develop and implement vendor management policies, procedures, and governance frameworks. - Support audits and provide documentation for regulatory reviews and internal controls Knowledge, Skills, and Abilities: - Bachelor’s degree in business administration, Information Technology, Finance, Supply Chain, or related field. - 5+ years of experience in vendor management, procurement, or compliance. - Strong understanding of contract negotiation, vendor performance metrics, and risk frameworks. - Excellent verbal and written communication, analytical, and project management skills. - Ability to work independently and manage multiple vendor relationships simultaneously. - Strong planning, structure and analytical skills - Must have ability to collaborate and solve difficult problems, combining the ability to prioritize and function well in a dynamic environment - Ingrained sense of accountability and ownership - Continuous drive for learning, pushing technical limits, and finding new solutions - Experience with GRC tools and third-party risk platforms is a plus - Adaptability and growth mindset. Thrives in a collaborative environment and continuously seeks opportunities for improvement Special Working Conditions: - Fast-paced environment - Must be able to interact effectively with various levels of management - Must be able to adapt and implement new control procedures as necessary - Must be able to proactively and effectively communicate status updates to upper management as required - Remote work capability with secure and reliable internet connection Technical, Computer, And System-Specific Skills Required: - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Ability to learn any other appropriate program or software system used by the firm as necessary - Proficiency in Microsoft Office Suite: Expert level in Microsoft Word for document creation, formatting, and template management. - Document Management Systems: Experience with SharePoint, or similar platforms for document storage, collaboration, and version control. #LI-JW2 #LI-REMOTE Click here for some insight into our culture!

Role Description The Analyst for Vendor Management is responsible for overseeing the full lifecycle of vendor relationships—from onboarding through offboarding—ensuring alignment with organizational goals, budgetary controls, risk mitigation, and regulatory compliance. This role will serve as the central point of contact for vendor oversight, working cross-functionally with Finance, Legal, IT, and business units to optimize vendor performance and safeguard enterprise interests. Principal Responsibilities - Vendor Lifecycle: - Design, build and lead end-to-end vendor processes including onboarding, coordination of contract execution, performance monitoring, and offboarding. - Maintain a centralized vendor master file with active coordination across departments. - Budget and Financial Oversight: - Collaborate with the Chief Technology Officer and then with Finance where needed to monitor vendor spending, ensure budget adherence, and support cost optimization initiatives. - Manage the Capitalization of internal and external colleagues where their roles are marked for evaluation and build and execute these quarterly requirements. - Develop and continuously improve reporting capabilities for Upper Management to track budget deviations across business units. - Vendor Relationship Management: - Serve as the primary tactical liaison for strategic vendors, fostering long-term partnerships and resolving conflicts. - Risk and Compliance: - Perform vendor risk assessments and categorize vendors by criticality and exposure. - Ensure compliance with internal policies and external regulations (e.g., NYDFS). - Coordinate due diligence efforts and manage third-party risk questionnaires. - Oversee the overall execution of the Third-Party Risk Management Program. - Process Improvement and Governance: - Develop and implement vendor management policies, procedures, and governance frameworks. - Support audits and provide documentation for regulatory reviews and internal controls. Qualifications - Bachelor’s degree in business administration, Information Technology, Finance, Supply Chain, or related field. - 5+ years of experience in vendor management, procurement, or compliance. - Strong understanding of contract negotiation, vendor performance metrics, and risk frameworks. - Excellent verbal and written communication, analytical, and project management skills. - Ability to work independently and manage multiple vendor relationships simultaneously. - Strong planning, structure and analytical skills. - Must have ability to collaborate and solve difficult problems, combining the ability to prioritize and function well in a dynamic environment. - Ingrained sense of accountability and ownership. - Continuous drive for learning, pushing technical limits, and finding new solutions. - Experience with GRC tools and third-party risk platforms is a plus. - Adaptability and growth mindset. Thrives in a collaborative environment and continuously seeks opportunities for improvement. Special Working Conditions - Fast-paced environment. - Must be able to interact effectively with various levels of management. - Must be able to adapt and implement new control procedures as necessary. - Must be able to proactively and effectively communicate status updates to upper management as required. - Remote work capability with secure and reliable internet connection. Technical, Computer, And System-Specific Skills Required - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Ability to learn any other appropriate program or software system used by the firm as necessary. - Proficiency in Microsoft Office Suite: Expert level in Microsoft Word for document creation, formatting, and template management. - Document Management Systems: Experience with SharePoint, or similar platforms for document storage, collaboration, and version control.

The Lead Quality Engineer will be responsible for analyzing business epics, estimating testing efforts, and managing the test lifecycle. The Lead Quality Engineer will exhibit expertise in creating comprehensive test strategies, defect management, and mentoring junior colleagues will contribute to delivering high-quality software in an Agile/Scrum environment. PRIMARY RESPONSIBILITIES: • Responsible for QA activities such as Analyzing Business Epics and Scope, Test Estimation, Schedule Planning, Test Management until closure. • Experience in creating detailed, comprehensive, and well-structured Test Strategy and Test Plans for large complex projects. • Defect management by conducting defect triages for troubleshooting and investigating nonconformance and address the issues with accuracy with various teams until closure. • Proficiency in designing, developing, and maintaining test cases and test suites. • Strong SQL and database knowledge. • Ability to perform peer reviews to ensure test cases are up to current Enterprise Standards • Ability to train/mentor junior team members. • Ability to assess project risk and present documentation to the Project / Enterprise Leadership. • Ability to expand on usable Business Requirements (Acceptance Criteria). • Experience working in an Agile / Scrum environment. • Ability to identify areas of Process Improvement and communicate it to management. • Ability to form working relationships within the project teams. • A good understanding of multiple software testing methodologies. • Ability to work in a fast-paced environment. • Ability to work with a majority remote team. • Excellent communication and collaboration skills. • Excellent problem-solving skills and a positive can-do attitude. KNOWLEDGE, SKILLS & ABILITIES: • Proficiency in any programming languages Java, JavaScript, Python. EDUCATION & EXPERIENCE: • Bachelor’s degree in technology related field preferred. • Minimum 5 years' relevant experience required • Hands-on experience testing applications with strong understanding of SQA methodologies, tools, and processes. • Hands-on experience on using automation framework like Selenium, Testim, Cucumber, etc • Hands-on experience on API and Database testing. • Hands-on experience in Bug tracking and Test management software such as ADO, JIRA, Test Rail, HP ALM etc. Click here for some insight into our culture!

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. The Claims Examiner II is considered an expert in managing insurance claims for our policyholders, handling claims with a higher level of complexity. The Claims Examiner II must have technical knowledge in insurance claims handling and the skills needed to provide superior service for our customers. The ability to develop relationships and effectively communicate with a diverse range of clients, carriers and colleagues is a key success factor in this role. Strategic vision coupled with tactical execution to achieve results in accordance with goals and objectives is also critical to the overall success of this position PRIMARY RESPONSIBILITIES: • Analyzes insurance policies and other documents to determine insurance coverage. • Investigates and analyzes claim information to determine extent of liability. • Handles claims 1st Party Property Claims of a high level of complexity. • Assist in suits, mediations and arbitrations. Works with Counsel in the defense of litigation. • Sets timely, adequate reserves in compliance with the company’s reserving philosophy. • Engages experts to assist in the evaluation of the claim. • Monitors vendor performance and controls expense costs. • Evaluates, negotiates and determines settlement values. • Communicates with all interested parties throughout the life of the claim. Proactively discusses coverage decisions, the need for additional information, and settlement amounts with interested parties. • Handles all claims in accordance with Best Practices. • Responsible for monitoring and completing assigned claims inventory. • Acquire and maintain a state adjuster’s license and meet state continuing education requirements. • Provides Best-In-Class customer service for insureds and agents. • Updates and maintains the claim file. • Identifies opportunities for subrogation and ensures recovery interests are protected. • Identifies fraud indicators and refers files to SIU for further investigation. • Participates in claims audits, internal and external. • Provides oversight of TPAs KNOWLEDGE, SKILLS & ABILITIES: EDUCATION & EXPERIENCE: High School/GED 5-9 years' experience in claims Must have Property & Casualty Insurance License #LI-JW2 #LI-REMOTE Click here for some insight into our culture!

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better. Position Summary The Head of Agile Development is a senior technology leader responsible for building and scaling a high-performing Agile delivery organization across product engineering, platforms, and data—driving predictable outcomes, quality, and speed-to-value for Baldwin. This role leads the Agile operating model across teams and portfolios, maturing practices in Scrum, Kanban, and SAFe/Lean Portfolio Management, while partnering closely with Product, Engineering, Data, Security, and Business leaders to translate priorities into measurable delivery results. The leader will optimize team topology, throughput, engineering excellence, and stakeholder transparency to enable the CDIO’s multi-year digital strategy. Primary Responsibilities - Define and evolve the firm-wide Agile operating model (team topology, ceremonies, cadences, definitions of ready/done, flow metrics) to improve predictability, quality, and cycle time. - Establish and run portfolio governance for planning, prioritization, and capacity management; introduce stage gates, quarterly planning, dependency visualization, and risk/issue management. - Lead a team of Agile Delivery leaders (Agile Coaches, Scrum Masters, Release Train Engineers, Program Managers) and partner with Engineering leaders and Product Owners to ensure aligned roadmaps and clear commitments. - Implement transparent delivery health and KPI dashboards (e.g., on-time delivery, throughput, DORA metrics, escaped defects, cycle and lead time, SLO/SLA attainment) for executive visibility. - Drive engineering excellence with partners (DevSecOps, Platform, QA) including CI/CD maturity, automated testing, trunk-based development where appropriate, and release management quality gates. - Mature scaled planning practices (PI/quarterly planning, cross-team dependency management, objective tracking), balancing capacity and demand with evidence-based forecasting. - Embed secure-by-design and compliance controls across the SDLC in partnership with Security and Risk, ensuring audit readiness, data privacy, and regulatory alignment. - Build a culture of continuous improvement: retrospectives at the team and portfolio levels, root-cause analysis, experimentation, and coaching to outcomes. - Establish lightweight, consistent delivery artifacts (intake, business cases, OKRs, program increment objectives, release notes) that align on value and outcomes. - Develop high-caliber leadership bench strength: recruit, mentor, and retain top Agile delivery talent; define career paths and competency models. - Partner closely with the CDIO and functional executives to link technology delivery outcomes to business value, ensuring clear narrative, risk trade-offs, and stakeholder alignment. Qualifications - 12+ years in software delivery with 6+ years in leadership roles scaling Agile across multiple teams or portfolios in complex, regulated or enterprise environments. - Demonstrated success maturing scaled agile frameworks (e.g., SAFe, Lean Portfolio Management, or similar) and implementing portfolio governance. - Strong command of modern SDLC and DevSecOps practices, including CI/CD, automated testing, observability, and release management. - Data-driven leader experienced with delivery and engineering KPIs (e.g., DORA, flow metrics, SLOs/SLAs) and building executive-ready reporting. - Exceptional stakeholder management and communication; ability to translate strategy into clear delivery outcomes, constraints, and trade-offs. - Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; advanced degree and Agile certifications (e.g., SAFe, PSM/CSM, PMI-ACP) preferred. Special Working Conditions - Fast-paced environment with enterprise-critical platforms; requires timely decision-making and clear communication. Important Notice This position description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice. EEOC Statement The Baldwin Group is an equal employment opportunity employer. We comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in operations are prohibited from engaging in this conduct. #LI-BM1 #LI-REMOTE Click here for some insight into our culture!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Support Specialist provides operational support to the claims team by assisting with claim intake, documentation, and communication throughout the claims process. This role helps ensure claims are routed and managed efficiently while supporting adjusters, responding to inquiries, and maintaining organized claim records in a fast-paced environment. Primary Responsibilities - Process First Notice of Loss (FNOL) intake and perform reconciliation to ensure accurate claim setup and documentation. - Review and process expense invoice payments in accordance with internal procedures and claim guidelines. - Manage and maintain ad hoc field assignment bulk spreadsheets, ensuring accurate claim routing and adjuster allocation. - Provide operational support to adjusters by assisting with miscellaneous claim-related administrative tasks. - Monitor and manage multiple shared email inboxes, prioritizing incoming requests and ensuring timely responses. - Handle customer escalations and inquiries via email, providing professional communication and status updates. - Collaborate with internal teams to support ongoing operational initiatives and process improvements. - Assist with special projects and operational tasks as assigned to support departmental goals. Qualifications - Proficiency in Microsoft Word and Excel. - Ability to work independently while knowing when to seek guidance. - Strong organization, communication, and follow-up skills. - Professional and patient communication under pressure. - Demonstrates company core values and positive workplace behavior. Requirements - At least 3 years of experience in a customer-facing or support role. - Claims experience preferred but not required. - Willingness to obtain adjuster license after hire. Important Notice This description outlines the general responsibilities of the role and is not a contract. Duties may change as needed, and reasonable accommodations may be provided when required.