At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
DCS CANARIAS
Location
Spain
Posted
56 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
DCS CANARIAS
Hotelbeds Group
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: About Us HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy. Job summary The Direct Channel Specialist (DCS) acts as the primary point of contact between Roiback and its clients. The core mission of the role is to drive revenue growth across the assigned client portfolio by optimising each client’s direct online channel. This is achieved through strategic online marketing optimisation, continuous performance analysis, and proactive consultancy on new industry trends, competitiveness, and profitability. Delivering a high level of service and resolving client issues efficiently and accurately, in line with agreed SLAs, is central to the role. Key Responsibilities As a DCS, you will be fully responsible for managing and developing your assigned client accounts, including: - Supporting clients in defining clear sales and performance targets. - Continuously monitoring performance and service quality KPIs, ensuring agreed targets are met. - Assessing the level of online marketing optimisation for each account and defining, executing, and tracking action plans to maximise direct channel revenue. - Advising on and driving online marketing initiatives, including promotional campaigns, email marketing, SEM investment, loyalty programmes, and other performance-driven activities to maximise ROI. - Providing guidance on pricing strategy and revenue management to improve direct channel performance. - Implementing and promoting new Roiback value-added products and tools. - Managing client requests related to marketing changes and coordinating with internal teams to ensure timely and effective resolution. - Building long-term client relationships by increasing client loyalty, maintaining regular contact through calls and on-site visits, and proactively identifying new needs and opportunities. Profile & Skills - Strong ability to analyse performance data and KPIs (sales, traffic, conversion, markets, etc.) to identify trends and root causes. - Deep understanding of each client’s product and hotel profile to ensure proposed actions generate maximum impact. - Strong commercial mindset with a clear focus on client outcomes. - Highly organised and flexible, able to prioritise actions based on profitability and impact. - Proactive problem solver with a consultative approach toward clients. - Genuine interest in direct channel trends, competitive landscape, and destination performance. - Continuous development of knowledge in online marketing tools and techniques. - Expertise in Roiback products and platforms, with the ability to train and advise clients on best practices. At Roiback – HBX Group, we believe that diversity drives innovation and makes travel a force for good. We are committed to creating an inclusive workplace where everyone feels valued and respected. We embrace different backgrounds, perspectives, and talents, and we offer equal opportunities to all. Join a team where diversity truly makes a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: - Within an innovative, engaging and multicultural environment. - Have the opportunity to build strong and lasting business relationships and friendships from around the world. - Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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