• Deliver Human Resources (HR) services to Access' people leaders and employees • Providing strategic consultation and support for HR programs, including employee engagement, organizational effectiveness, performance management, conflict resolution, and employee relations • Collaborate with the People & Culture team to design, deliver, and execute initiatives and projects that align with Access' People & Culture strategy and business priorities • Support and enhance the development of Access' culture, employee experience, and diversity, equity, and inclusion (DEI) strategies • Develop strong partnerships with people leaders • Recommend solutions and facilitate action plans that align with Access’ business priorities • Participate in the investigation and resolution of employee concerns • Administer Access’ employment policies and procedures • Support the application of disciplinary policies • Contribute to the design, delivery, and administration of Access’ Performance Management process in Workday • Actively promote Access’ Employee Assistance Program (EAP) and wellness initiatives • Manage sensitive and confidential matters, protecting the security of information, data, and files • Ensure that all HR programs, policies, and processes are implemented in a manner that supports the organization’s vision, priorities, and values

Now Hiring: Candidate Experience Specialist (Remote) – Supporting the New England Region Pay Range: $29–$33/hr Full-Time | Monday–Friday | 8:00 AM – 5:00 PM ET At First Student, every safe ride to school starts with a smooth hiring process—and our Candidate Experience Specialists are at the heart of it all. We’re looking for someone based in the New England Region to join our remote team, supporting candidates through each step of their hiring journey, primarily focused on Rhode Island and the surrounding area. What You’ll Do: - Be the main point of contact for new hires after their interview is scheduled through our AI Recruiting Assistant. - Guide candidates through offer acceptance, background checks, paperwork, and pre-employment requirements. - Answer questions, follow up on missing items, and help candidates progress smoothly. - Coordinate with internal teams to ensure training schedules and compliance steps are all set. - Track candidate progress in our applicant tracking system and proactively flag any delays. - Provide clear, timely communication so every new hire feels supported and informed from start to finish. Who Thrives in This Role: - You’re comfortable handling phone and email communication with a friendly, professional touch. - You stay organized, even with a full to-do list. - You have experience in a support, call center, or customer service role and are looking for something more behind-the-scenes. - You’re interested in growing your skills in HR, recruiting, or onboarding. - You enjoy process-driven work and love seeing things through the right way. What We Offer: - 100% remote work environment (New England Region only) - Consistent Monday–Friday schedule, 8:00 AM–5:00 PM ET - PTO and paid holidays - Medical, dental, and vision coverage - 401(k) with company match - Discounts on cell phone plans, car purchases, travel, and more through Perk Spot - Supportive onboarding and a team that values communication and consistency At First Student, we believe that starting off on the right foot sets the stage for long-term success. If you get satisfaction from helping people, staying organized, and making sure new hires feel prepared every step of the way—we’d love to hear from you. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for resolving employee questions related to a wide variety of Human Resource benefits, practices and policies. Responsible for delivering outstanding customer service to the employees of YNHHS. EEO/AA/Disability/Veteran Responsibilities - Provides first point of contact support to incoming calls/emails/cases with goal of resolving at first contact. Responsible for managing to completion all activities associated with assigned cases or queries. Owns case management process, including opening cases (create a case for at least 60% of calls), managing escalation or reassignment where required, closing cases in accordance with Service Level Agreements, and updating case management system with customer contact and case resolution details. Coordinates with subject matter experts in system HR to resolve more complex issues, as required. As part of a service center, responsible for monitoring the phone system to be sure there is sufficient phone coverage to ensure low call abandonment rates and provide excellent customer service. - Provides accurate, consistent and timely responses to HR standard policies, processes, and system requests which are considered to be routine and require limited research. Escalates policy issues to Employee Relations as applicable. Also, educates employees and managers on company practices and tools (such as: intranet, ESS, infor, HRConnect knowledgebase, carrier sites) to encourage them to resolve questions on their own. - As the benefits COE, works directly with and collaborates with vendors/carriers and key partners to resolve issues. Handles claim and eligibility issues through resolution. More complex issues are escalated to the Sr. HRConnect Specialist or other departments within or outside of HR, as applicable. Responsible for all benefits including: PTO, Disability, Life Insurance, Medical, Dental, RX, Vision, Flexible Spending Accounts, HSA, HRA, Tuition Assistance, Voluntary, FMLA, COBRA. - Manages various assigned benefits/LOA/disability/tuition tasks and back-end processes as required. These processes include but not limited to: benefit and tuition reports, invoices, open enrollment testing, notice of disability entry from The Hartford. - Coaches and develops, and mentors other team members. - In conjunction with other team members, makes recommendations for updates and changes to the articles in the HRConnect knowledgebase. Develops knowledge across all the HR functional areas by keeping abreast of organizational and policy changes; remains up to date on knowledge base changes. - Assists with and/or leads special projects, initiatives, or processes as needed Qualifications EDUCATION Graduation from high school, supplemented by college level business related course work, or equivalent. EXPERIENCE Three (3) to five (5) years' experience in positions requiring in-depth knowledge of a variety of human resources policies and procedures, benefit programs (such as medical insurance, disability programs), payroll, or healthcare administration. SPECIAL SKILLS Excellent active listening, oral and written communication skills. Strong desire to deliver excellent customer service in a timely and efficient manner. Ability to solve problems. Ability to quickly establish credibility employees via phone and/or email. . Ability to effectively use a wide variety of technologies and systems. Ability to multi-task across different computer systems. PHYSICAL DEMAND 100% remote work YNHHS Requisition ID 173919

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves. The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners. As a Centralized Health Guide, you will: Perform a virtual whole-person clinical assessment, including: - Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination - Treating conditions including prescribing medications on an ongoing and short-term basis - Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis - Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants - Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need - Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning - Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate) Perform virtual unscheduled care assessments and transition of care, including: - Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher - Commitment to reducing ER visits within 7 days of your interaction with individual - Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI. - Transition of care visits for individuals within 7 days of discharge from ER/hospitalization Provide Guidance and Support to In-person Health Guides and firsthand guides including: - Leads individual progress reviews in partnership with firsthand guides - Assist with implementing new interventions and work processes You will be a good fit if you have: - Passion for serving individuals suffering from mental illness - Display a positive attitude and team player mentality within team - Intrinsic motivation to be a top performer - Above average comfort with technology - Desire to perform data driven care - Natural ability to adapt to various assignments and moving target goals - Empathy, compassion, and approachability - Excellent listening, communication, and interpersonal skills - Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions - Willingness to become certified in psychiatric nursing (on the RN level) - Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states The experience you bring to this role includes: - 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department - Working with and managing a population with challenges such as behavioral health and/or SUD conditions - Care management and coordination - Psych RN cert (optional, willingness to become certified) - Bilingual in English/ Spanish firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy: - A range of healthcare benefits offerings for yourself and/or your family - 401(k) with employer matching program - Competitive and flexible paid time off policies - Choice of Mac or PC for laptop or tablet as needed We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Base salary range: $150,000—$150,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.