Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responsible for resolving employee questions related to a wide variety of Human Resource benefits, practices and policies. Responsible for delivering outstanding customer service to the employees of YNHHS. EEO/AA/Disability/Veteran Responsibilities - Provides first point of contact support to incoming calls/emails/cases with goal of resolving at first contact. Responsible for managing to completion all activities associated with assigned cases or queries. Owns case management process, including opening cases (create a case for at least 60% of calls), managing escalation or reassignment where required, closing cases in accordance with Service Level Agreements, and updating case management system with customer contact and case resolution details. Coordinates with subject matter experts in system HR to resolve more complex issues, as required. As part of a service center, responsible for monitoring the phone system to be sure there is sufficient phone coverage to ensure low call abandonment rates and provide excellent customer service. - Provides accurate, consistent and timely responses to HR standard policies, processes, and system requests which are considered to be routine and require limited research. Escalates policy issues to Employee Relations as applicable. Also, educates employees and managers on company practices and tools (such as: intranet, ESS, infor, HRConnect knowledgebase, carrier sites) to encourage them to resolve questions on their own. - As the benefits COE, works directly with and collaborates with vendors/carriers and key partners to resolve issues. Handles claim and eligibility issues through resolution. More complex issues are escalated to the Sr. HRConnect Specialist or other departments within or outside of HR, as applicable. Responsible for all benefits including: PTO, Disability, Life Insurance, Medical, Dental, RX, Vision, Flexible Spending Accounts, HSA, HRA, Tuition Assistance, Voluntary, FMLA, COBRA. - Manages various assigned benefits/LOA/disability/tuition tasks and back-end processes as required. These processes include but not limited to: benefit and tuition reports, invoices, open enrollment testing, notice of disability entry from The Hartford. - Coaches and develops, and mentors other team members. - In conjunction with other team members, makes recommendations for updates and changes to the articles in the HRConnect knowledgebase. Develops knowledge across all the HR functional areas by keeping abreast of organizational and policy changes; remains up to date on knowledge base changes. - Assists with and/or leads special projects, initiatives, or processes as needed Qualifications EDUCATION Graduation from high school, supplemented by college level business related course work, or equivalent. EXPERIENCE Three (3) to five (5) years' experience in positions requiring in-depth knowledge of a variety of human resources policies and procedures, benefit programs (such as medical insurance, disability programs), payroll, or healthcare administration. SPECIAL SKILLS Excellent active listening, oral and written communication skills. Strong desire to deliver excellent customer service in a timely and efficient manner. Ability to solve problems. Ability to quickly establish credibility employees via phone and/or email. . Ability to effectively use a wide variety of technologies and systems. Ability to multi-task across different computer systems. PHYSICAL DEMAND 100% remote work YNHHS Requisition ID 173919

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. The Centralized Health Guide is a licensed Nurse Practitioner who leads the medical aspects of virtual care for individuals with serious mental illness that firsthand serves. The Centralized Health Guide is responsible for virtual whole person assessments and management of our vulnerable population, collaborating closely with community primary care and behavioral health providers, as well as an internal team of triage registered nurses and psychiatric nurse practitioners. As a Centralized Health Guide, you will: Perform a virtual whole-person clinical assessment, including: - Assessing both behavioral and physical health conditions with a thorough history and virtual physical examination - Treating conditions including prescribing medications on an ongoing and short-term basis - Capturing conditions not yet diagnosed, ordering additional studies where indicated to confirm or rule out the diagnosis - Collaborating with a team of support including medical records and clinical documentation specialists, certified coders, and medical assistants - Making individualized recommendations and/or referrals for programs/care provided by firsthand and/or outside providers, based on the assessed need - Supporting individuals in developing and exercising self management skills and skills skills person-centered care around their individual goals and preferences via motivational interviewing and holistic care planning - Organizing the information in a manner that supports appropriate clinical documentation and successful disability applications (if appropriate) Perform virtual unscheduled care assessments and transition of care, including: - Provide exemplary customer service to individuals with SMI and maintain a NPS score of 90% or higher - Commitment to reducing ER visits within 7 days of your interaction with individual - Provide urgent-care treatment for conditions such as COPD exacerbations, uncontrolled diabetes, CHF exacerbations, Cold and Flu Symptoms, UTI, pain, anxiety, depression, and SI. - Transition of care visits for individuals within 7 days of discharge from ER/hospitalization Provide Guidance and Support to In-person Health Guides and firsthand guides including: - Leads individual progress reviews in partnership with firsthand guides - Assist with implementing new interventions and work processes You will be a good fit if you have: - Passion for serving individuals suffering from mental illness - Display a positive attitude and team player mentality within team - Intrinsic motivation to be a top performer - Above average comfort with technology - Desire to perform data driven care - Natural ability to adapt to various assignments and moving target goals - Empathy, compassion, and approachability - Excellent listening, communication, and interpersonal skills - Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions - Willingness to become certified in psychiatric nursing (on the RN level) - Licenses in FL, MI, OH, VA, WA or willingness to get licensed in these states The experience you bring to this role includes: - 3+ years clinical care as a Nurse Practitioner, ideally in a primary care setting or emergency department - Working with and managing a population with challenges such as behavioral health and/or SUD conditions - Care management and coordination - Psych RN cert (optional, willingness to become certified) - Bilingual in English/ Spanish firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy: - A range of healthcare benefits offerings for yourself and/or your family - 401(k) with employer matching program - Competitive and flexible paid time off policies - Choice of Mac or PC for laptop or tablet as needed We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Base salary range: $150,000—$150,000 USD We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you. Benefits For full-time employees, our compensation package includes base, equity (or a special incentive program for clinical roles) and performance bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond), and a supportive and inclusive culture. Vaccination Policy Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law. New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. Unfortunately, we are not able to offer sponsorship at this time. firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com. Any communication from another domain claiming to represent firsthand is fraudulent. We will never ask for payment or sensitive financial information during the hiring process. If you receive suspicious outreach, please do not respond.

The Alumni Talent Pool is open exclusively to former Mercy Corps team members who were employed within the past 4 years and completed at least 1 year of service. You do not need to submit a cover letter, a CV/Resume is sufficient. Application Deadline: 1 May 2026 About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. The Program Mercy Corps has created an Alumni Talent Pool to support emergency response, transitions and complex program start-up, by fast-tracking Mercy Corps alumni into temporary Senior HR roles. The initiative focuses on matching qualified team members with urgent country-based needs, for short-term placements (3 months on average). This is an opportunity for senior managers that offers more professional and personal flexibility and access to diverse experiences. The Role Mercy Corps alumni who were employed within the last four years qualified to fill Senior Human Resources Roles (HR Director, HR Manager, Emergency HR Lead, Recruitment Lead) will be eligible to join the Alumni Talent Pool. Once selected into the Pool, members will have access to short-term opportunities in countries where Mercy Corps operates. Responsibilities and supervisory structures will vary depending on the type of assignment. When on assignment, members will be eligible for competitive salary and benefits. The eligible salary ranges and a description of all benefits associated with these short-term positions will depend on the type of employment they are hired under and may vary if this is an expat position, consultancy or if the work is done remotely. HR Director/ Manager - Establish direction by organizing actions and resources, aligning with the country strategy, and prioritizing objectives. - Provide leadership and hands-on support during office closures, ensuring compliant, transparent, and people-centered processes, including staff communication, transition planning, and coordination with Legal, Finance, and Global HR. - Assist in proposal and budget development to ensure the HR/Admin structure fits mission and project needs. - Revise and implement a countrywide HR strategy, ensuring new offices have adequate support. - Lead and manage a high-performance HR team, focusing on recruitment, onboarding, performance, talent, and learning processes. - Ensure HR policies are aligned with Mercy Corps standards and local labor laws, including salary scales, agreements, and benefits. - Collaborate with leadership and global HR teams to provide expert guidance on HR matters and support startup and close-down operations. Emergency HR Lead - Lead recruitment processes during emergencies, including drafting Position Descriptions, and ensure alignment with Mercy Corps compliance and local laws. - Design customized onboarding and orientation packages for emergency response, adhering to Mercy Corps ethics standards. - Provide regular psychological assistance pre-deployment and during assignments. - Coordinate with teams on tax, immigration, and employment law considerations, integrating mitigation measures into emergency response processes. - Collaborate with the Emergency Response Human Resources Manager on program startups and closures, and balance urgency with organizational Safeguarding Core Standards. Safeguarding Responsibilities - Works to ensure Mercy Corps’ Safeguarding Standards are integrated and upheld in all areas of HR work. - Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. - Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. - Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. The Process Shortlisted candidates will be invited to an interview process and to provide professional references; through which we will assess each candidate’s competencies and qualifications. Case study or scenario questions may be asked of the candidates as part of the panel interview. Those meeting the minimum qualifications and demonstrating competency in the priority areas will be invited to join the Alumni Talent Pool. Once selected into the Alumni Talent Pool, members will provide information about their professional experience, qualifications, availability, and preferences. Pool members will then be matched to specific temporary employment opportunities (on average 3 months) as hiring managers request support from the Talent Pool. Pool members will manage their own time and availability and will have the option to accept or decline any particular assignment. Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Successful Talent Pool members are self-starters who are ready to dive into an assignment on short notice. They have a positive attitude, are adaptable to changing circumstances, and are focused on problem solving. They have good self-awareness and understand their personal strengths and development needs, which they continuously work on between assignments. Talent Pool members understand it is a privilege to work in this sector and bring this enthusiasm to all their Mercy Corps assignments. Minimum Qualification & Transferable Skills - 5 or more years’ experience in International Human Resources, with at least 2 in a managerial role. - Prior experience with Mercy Corps within the last four years (with at least one year of Mercy Corps work experience). - Ability to lead teams, influence, handle negotiations and make fast and effective decisions and plans in emergency contexts. Personal passion for and commitment to working in a diverse array of emergencies. - Able to work effectively in a highly stressed and potentially physically challenging emergency response set up in early and later stages of responses. - Proven ability to work productively with a wide variety of stakeholders to run participatory processes and meet tight deadlines to deliver results. - Exceptional written and interpersonal communication skills. - Ability to establish personal credibility quickly with a diverse range of stakeholders and in multi-cultural contexts and teams. - Willing and able to deploy internationally at short notice for assignments. - Availability to work non-standard hours as needed, especially when supporting an active emergency or critical incident response. - Be available to deploy/ engage in short notice. - Professional level proficiency in at least one of Mercy Corps' working languages (English, French, Spanish, Arabic); proficiency in multiple language is strongly preferred. Living Conditions / Environmental Conditions Living conditions will depend on the location of assignment but may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing will depend on the assigned post and will be specified in the position description. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Become an Italian Tutor with FindTutors and turn your passion for languages into a flexible, rewarding opportunity. We are looking for motivated and enthusiastic Italian language tutors to deliver engaging online and in-person Italian lessons to students of all ages and levels, from beginners to advanced learners. This is an ideal role for anyone interested in language teaching, online tutoring, remote work, and flexible part-time jobs in the UK. As an Italian Tutor, you will help students improve their grammar, vocabulary, pronunciation, speaking, and conversational skills, while building confidence and fluency in real-life communication. Key Responsibilities: - Deliver engaging Italian lessons online or in person - Teach Italian grammar, vocabulary, pronunciation, and conversation - Adapt lessons to different learning styles, levels, and goals - Support students in achieving language fluency and confidence - Create a positive and motivating learning environment Requirements: - Proficiency in Italian (native or advanced level) - Strong communication and interpersonal skills - Passion for language teaching and education - Teaching or tutoring experience is a plus, but not required What We Offer: - Flexible working hours – set your own schedule - Remote tutoring opportunities – work from anywhere in the UK - Option to teach online or in person - Competitive pay: £20–£40 per hour - Join a growing network of online tutors and educators Become an Italian Tutor today and help students build confidence, achieve fluency, and succeed in learning Italian.