• Lead product discovery talk to customers, identify real problems, and define meaningful outcomes • Own the product roadmap, making clear, well-reasoned prioritisation decisions • Write clear, actionable PRDs for both hardware and app features • Work cross-functionally with engineering, design, and operations to deliver products end-to-end • Collaborate with external partners (design agencies, app developers, manufacturers) • Run sustaining programs driving improvements in cost, quality, reliability, and compliance • Define and track product metrics to inform decisions and measure success

• You will own the prioritized Data & AI roadmap, organized around three pillars: scaling providers, automating patient support, and empowering internal teams with AI-powered tooling. • You will lead the design and rollout of AI features across the product and operations stack. • You will build and maintain the documentation layer that allows the team to scale without losing context.

About Every.io At Every.io, we're reimagining back-office operations for startups. Our platform simplifies finance, compliance, HR, and more - helping founders stay focused on building, not paperwork. We offer everything a startup needs in one place: Banking, Cards, Bill Payments, Bookkeeping, Tax, HR, Payroll, and Benefits-all with 10x better workflows using AI. We're a Series A startup backed by YC and Redpoint Ventures (Instacart, Stripe, Ramp), growing fast, and building a world-class team. At Every.io, we’re reimagining back-office operations for startups. Our platform simplifies finance, compliance, HR, and more - helping founders stay focused on building, not paperwork. We’re a Series A startup backed by top-tier investors, growing fast, and building a world-class team of makers. We are a Series A stage company that has raised $30 million in funding. We're looking for a hybrid Customer Success expert to join our team. This role combines technical account management and product management responsibilities. In this position, you will play a pivotal role in ensuring customer success while driving continuous product improvements and automation. What You’ll Do: Customer Success (75% initially): - Act as the primary technical point of contact for an assigned portfolio of customers. - Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. - Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. - Develop a deep understanding of customer needs, challenges, and desired outcomes. - Collaborate closely with cross-functional teams to advocate for customer requirements. Product Design and Management (25% initially): - Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation. - Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings. - Continuously evaluate and enhance product documentation, training materials, and self-service resources. - Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences. Over time, as you successfully automate customer onboarding and issue resolution processes, the allocation of responsibilities will shift: - Customer Success responsibilities will decrease to 25%. - Product Design and Management responsibilities will increase to 75%. You'll be a great fit if you have: - Bachelor's degree in a technical field or equivalent professional experience. - Passion for delivering exceptional customer experiences and driving continuous product improvement. - Strong understanding of software development lifecycles and product management methodologies (or willingness to learn) Why Join Us? - Be part of a mission-driven startup solving real problems for founders - Work alongside experienced builders in a low-ego, high-ownership environment - Competitive comp + meaningful equity - Great health benefits, flexible hours, generous PTO

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for a Senior Product Marketing Manager, Competitive Intelligence & Voice of Customer to join our Market Strategy team within the central Product GTM organization. This is a senior individual contributor and program leader role responsible for the end-to-end strategy, development, scaling, and execution of two critical intelligence programs: competitive intelligence and a voice of customer focused win-loss program. You will be the central hub for competitive and deal-outcome intelligence at Sinch. Platform and Solutions product marketing teams contribute domain-specific knowledge, but you own the programs, the processes, the tools, and the outputs. Your insights will directly influence how we position, sell, and build our products along with providing you a seat at the executive table to influence revenue growth, win rates, and product roadmap decisions. This role requires someone who has built and scaled CI and win-loss programs inside large, complex, multinational technology organizations. You are equally comfortable presenting competitive briefings to the C-suite as you are sitting on a 1-on-1 Zoom with a customer to understand why they bought or walked away. You know how to dig into CRM data to surface deal patterns, and you know how to build AI agents and automated workflows that keep competitive content current, relevant, and accessible at scale. What You’ll Do Competitive Intelligence - Own the end-to-end competitive intelligence program, ensuring timely, accurate, and actionable insights reach Product, Marketing, Sales, and executive stakeholders. - Manage and optimize our competitive intelligence platform (Klue), including competitor profiles, battle cards, competitive content, and automated research feeds. - Track competitor movements across product launches, pricing changes, messaging shifts, partnerships, and market positioning. Synthesize trends into digestible updates and proactive alerts. - Build and maintain AI-powered agents and automated workflows that routinely search, collate, update, and distribute competitive intelligence to Product and GTM teams. Automate battle card refresh cycles, competitive digest generation, and alert distribution. - Partner with Sales Enablement to ensure GTM teams have current competitive positioning, objection handling guidance, and battlecards. - Evangelize competitive insights across the organization via Slack, Teams, newsletters, executive briefings, and QBRs. - Serve as the go-to resource for ad-hoc competitive research requests. Win-Loss Analysis - Own the strategy and execution of the win-loss program, building it into a scalable, insight-generating engine that influences product roadmap, sales execution, and marketing positioning. - Conduct and oversee win-loss interviews with customers and prospects to uncover the real drivers behind deal outcomes, including product gaps, competitive dynamics, pricing, and sales execution quality. - Build automated workflows for win-loss data capture, leveraging CRM triggers, survey automation, and AI-powered summarization to reduce manual lift and increase program coverage. - Create and maintain a centralized insights repository with structured tagging (region, industry, product, competitor, outcome) that enables self-service access for Product and GTM stakeholders. - Develop routing logic and processes that ensure interviews and insights reach the right product marketing managers and stakeholders based on product, deal size, industry, and region. - Synthesize win-loss data into regular executive readouts and actionable recommendations for Product (roadmap priorities), Marketing (positioning and messaging), and Sales (process and enablement improvements). CRM Analytics & Reporting - Dig into CRM (Salesforce) data to explore and surface insights on why we win and lose deals, to whom, in which segments, and what patterns emerge across regions, products, and deal sizes. - Build and maintain dashboards and reports (Salesforce, Tableau, or equivalent) that track win/loss trends, competitive landscape, interview pipeline health, loss reason analysis, and data quality. - Partner with Revenue Operations, Data, and CRM teams to ensure competitive and win-loss data flows cleanly into our systems and is accessible for analysis. Stakeholder Communication & Enablement - Present competitive briefings and win-loss insights to audiences ranging from executive leadership to front-line sales and product teams. - Partner with Analyst Relations to feed competitive positioning and market intelligence into major industry analyst evaluations. - Collaborate with Platform and Solutions PMM teams who contribute domain-specific competitive knowledge. You are the central spoke; they are contributing experts. - Share insights with Product teams to inform roadmap decisions, feature prioritization, and competitive differentiation strategies. REQUIREMENTS - 7+ years of experience in competitive intelligence, win-loss analysis, product marketing, market research, or a related strategic function within B2B technology companies. - Significant experience working in multinational, multi-region technology organizations. You understand the complexity of operating across geographies, time zones, and organizational structures. - Demonstrated track record of building and scaling competitive intelligence or win-loss programs from early-stage to mature, automated operations. - Hands-on experience with competitive intelligence platforms such as Klue, Crayon, or Kompyte. - Proficiency with CRM systems (Salesforce strongly preferred), including the ability to build reports, pull data, and surface deal-level insights independently. - Experience with conversation intelligence tools, particularly Gong, for extracting competitive mentions, surfacing call-level insights, and informing win-loss analysis. - Navigating and aligning cross functional stakeholders across Product and Go-to-Market. - Familiarity with BI and visualization tools (Tableau, Looker, or Salesforce reporting) for building dashboards and tracking program health. - Strong experience building AI-powered agents and automated workflows, not just using LLMs, but designing and deploying agents that independently search, collate, tag, summarize, and distribute intelligence. We expect an AI-first approach to scaling both programs. - Excellent verbal communication and presentation skills. You are comfortable presenting to executives and equally comfortable in a 1-on-1 customer interview. - Strong written communication skills with the ability to synthesize complex information into clear, actionable briefs and recommendations. Nice-to-Haves - Broad experience in B2B infrastructure, platform, or API-driven technology businesses. - Deep familiarity working alongside Product and Sales teams in large multinational technology organizations, translating between technical roadmaps and commercial outcomes. - Hands-on experience designing and deploying AI agents using internal or third-party agent frameworks for research, content generation, and workflow orchestration, beyond prompt engineering or basic LLM usage. - Experience with win-loss interview platforms and methodologies (Klue Win-Loss, Clozd, or equivalent). - Experience managing vendor relationships, contract renewals, and program budgets. - Background in consulting, strategy, or research roles that required structured problem-solving and stakeholder management across complex organizations. OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! BENEFITS - STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to tele-health for all participants. - CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. - SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. - TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. - PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. - WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. - MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice Salary: The annual starting salary for this position is between $123,000-$154,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until April 25, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.