About MoneyGram Did you know there are 1.4 billion1 people in the world that are financially underserved by traditional banks? In many cases, people that depend on remittances being sent or received, often across different countries. Sometimes even across different continents. MoneyGram impacts the daily life of 1.5 million customers, connecting families and businesses across borders. By relying on a vast network of agents, by being present in 200+ different countries, and by developing cutting-edge payment technology, MoneyGram is paving the way for global financial fairness and inclusion! Will you join us in our journey? What you will get to do as an Operations Specialist · Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations. · Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships. · Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes. · Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files. · Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery. · Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards. What you will need to be successful · High School Diploma or GED required. Bachelor’s degree in finance, Accounting, Business, or related field preferred. · 4-6 years of experience in bank operations, partner support, or financial services. · Experience in settlement reconciliation, inventory management, and troubleshooting technical issues. · Previous experience with MoneyGram products, POS systems, or financial institutions preferred. · Strong analytical and problem-solving skills with the ability to resolve complex financial issues. · Experience with reconciliation processes, financial reporting, and settlement systems. · Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat). · Detail-oriented with strong documentation and audit trail management skills. · Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications. · Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines. · Strong understanding of financial regulations, audit requirements, and risk mitigation practices. · Experience in driving process improvements and system efficiency. Why Join Us? · Drive Real Impact: Play a key role in expanding access to affordable and secure financial services that connect communities globally · Own Your Territory: Take charge of a dynamic region, leading growth and strategy for retail partnerships with autonomy to make decisions that matter. · Grow with a Global Brand: Join a trusted name in cross-border money transfers with a strong presence and reputation across diverse markets. · Collaborate for Success: Be part of a high-performing, collaborative team that values innovation, accountability, and shared wins. · Develop Your Career: Gain exposure to strategic sales, market development, and cross-functional collaboration, positioning you for future leadership opportunities. · Be Recognized: Your contributions to network expansion and market growth will be visible, valued, and celebrated. Location Remote About MoneyGram MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50%25 of transactions now digital. MoneyGram does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. MoneyGram also does not hire F-1’s working on EAD for this position. - Flexible Remote First Flexibility - Generous PTO - 13 Paid Holidays - Medical / Dental / Vision Insurance - Life, Disability and other benefits - 401K with competitive Employer Match - Community Service Days - Generous parental leave Anticipated Base Pay: Starting at $50,000+. Disclaimer: The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Operations Specialist

About MoneyGram Did you know there are 1.4 billion1 people in the world that are financially underserved by traditional banks? In many cases, people that depend on remittances being sent or received, often across different countries. Sometimes even across different continents. MoneyGram impacts the daily life of 1.5 million customers, connecting families and businesses across borders. By relying on a vast network of agents, by being present in 200+ different countries, and by developing cutting-edge payment technology, MoneyGram is paving the way for global financial fairness and inclusion! Will you join us in our journey? What you will get to do as an Operations Specialist · Act as the primary point of contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations. · Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships. · Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes. · Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files. · Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery. · Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards. What you will need to be successful · High School Diploma or GED required. Bachelor’s degree in finance, Accounting, Business, or related field preferred. · 4-6 years of experience in bank operations, partner support, or financial services. · Experience in settlement reconciliation, inventory management, and troubleshooting technical issues. · Previous experience with MoneyGram products, POS systems, or financial institutions preferred. · Strong analytical and problem-solving skills with the ability to resolve complex financial issues. · Experience with reconciliation processes, financial reporting, and settlement systems. · Ability to communicate effectively with internal and external stakeholders across multiple channels (phone, email, chat). · Detail-oriented with strong documentation and audit trail management skills. · Proficient in Microsoft Office (Excel, Word, PowerPoint) and other financial systems and applications. · Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines. · Strong understanding of financial regulations, audit requirements, and risk mitigation practices. · Experience in driving process improvements and system efficiency. Why Join Us? · Drive Real Impact: Play a key role in expanding access to affordable and secure financial services that connect communities globally · Own Your Territory: Take charge of a dynamic region, leading growth and strategy for retail partnerships with autonomy to make decisions that matter. · Grow with a Global Brand: Join a trusted name in cross-border money transfers with a strong presence and reputation across diverse markets. · Collaborate for Success: Be part of a high-performing, collaborative team that values innovation, accountability, and shared wins. · Develop Your Career: Gain exposure to strategic sales, market development, and cross-functional collaboration, positioning you for future leadership opportunities. · Be Recognized: Your contributions to network expansion and market growth will be visible, valued, and celebrated. Location Remote About MoneyGram MoneyGram International, Inc. is a global financial technology leader, empowering consumers and businesses to send and manage money across over 200 countries and territories. With an industry-leading app and one of the world’s largest cash distribution networks, MoneyGram processes more than $200 billion annually, serving over 50 million people. A pioneer in blockchain technology, the company enables customers to buy, sell, and hold digital currencies, with over 50%25 of transactions now digital. MoneyGram does not sponsor US work authorizations for this job position including H-1B, O-1, and TN. MoneyGram also does not hire F-1’s working on EAD for this position. - Flexible Remote First Flexibility - Generous PTO - 13 Paid Holidays - Medical / Dental / Vision Insurance - Life, Disability and other benefits - 401K with competitive Employer Match - Community Service Days - Generous parental leave Anticipated Base Pay: Starting at $50,000+. Disclaimer: The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on the company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Operations Specialist

• Lead, mentor, and develop a team of Privacy Analysts. • Manage workload allocation and performance metrics. • Provide day-to-day leadership for privacy compliance within the assigned region. • Review and approve incident investigations. • Identify emerging trends and develop corrective action plans. • Serve as the primary privacy liaison for Provider Operations and customers. • Manage follow-up actions from Unauthorized Access Disclosure incident reports. • Partner with Legal, Security, and Provider Operations. • Develop and deliver targeted privacy education sessions.

• Daily Settlement Execution: Oversee and manage the end-to-end processing of crypto and fiat transfers, ensuring all transactions are finalized accurately and within strict settlement windows. • Data Reconciliations: Perform complex checks between internal ledgers and external bank/custodian statements to identify, investigate, and resolve discrepancies in account balances. • Advanced Troubleshooting: Investigate failed transfers or mismatched data by writing sophisticated SQL queries and reviewing distributed transaction logs to identify root causes in real-time. • Workflow Automation: Develop and maintain intermediate Python scripts (leveraging libraries like pandas or requests) to automate complex reconciliation tasks, reducing manual touchpoints and increasing speed. • AI Integration: Actively utilize AI tools and LLMs to accelerate script development, perform anomaly detection on settlement data, and draft technical documentation for operational processes. • Reporting & Analytics: Build and optimize recurring dashboards and data models to track transaction health, liquidity trends, and operational performance for leadership. • Cross-Functional Engineering Support: Partner with Product and Engineering teams to stress-test new features, provide feedback on API architecture, and help build internal settlement tools for zerohash. • Technical Client Support: Act as the primary technical point of contact for institutional clients to resolve complex transaction inquiries and API integration hurdles.