Lexipol LLC

Title: Director of Product Management Location: Frisco, Texas, 75034, United States Job Description: Director of Product Management This is a Remote position Candidates must already live in the United States, #LI-Remote No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Product Management team leads the organization in product strategy. The product management team is responsible for overseeing the development and success of the company’s products. We function as the fulcrum balancing customer needs with Lexipol’s growth objectives. Lexipol is seeking a Director of Product Management to lead the strategy, positioning, and lifecycle management of our learning and content product portfolio. This is a senior leadership role that sits at the intersection of market strategy, product vision, and organizational execution. You will be accountable for driving portfolio-level growth and ensuring our products deliver measurable outcomes for public safety organizations across the country. You will lead and develop a team of product managers and technical product owners, setting the standard for product excellence across the organization. This role requires someone who can operate confidently at the executive level — shaping strategy, influencing stakeholders, and building the organizational capability needed to deliver market-leading products. You will report to the VP of Product Management and serve as a key voice in product leadership conversations across the company. This is done through working in these areas of focus: Product Strategy & Market Leadership - Define and own the multi-year product portfolio strategy, ensuring alignment with company growth objectives, evolving market dynamics, and customer needs in the public safety sector. - Lead competitive intelligence, market segmentation, and customer research programs to identify whitespace opportunities and inform strategic positioning. - Develop product positioning and messaging frameworks in partnership with product marketing to ensure differentiated market presence. - Drive pricing strategy across the product portfolio, balancing revenue growth, profitability, and competitive positioning, with recommendations delivered to executive leadership. Team Leadership & Organizational Development - Lead, mentor, and develop a team of product managers and technical product owners, establishing a high-performance culture grounded in accountability, customer obsession, and continuous learning. - Define and uphold standards for product management craft across the team — from discovery and requirements to delivery and measurement. - Build team capacity and capability to scale with the organization’s growth, including hiring, onboarding, and performance management. - Serve as a cross-functional leader who aligns engineering, design, marketing, sales, and customer success around shared goals and priorities. Portfolio Roadmap & Prioritization - Own the strategic product roadmap across the learning portfolio, driving prioritization decisions that balance near-term revenue impact with long-term competitive positioning. - Establish and govern a rigorous framework for opportunity assessment, business case development, and ROI measurement for new product investments. - Identify and develop organic growth opportunities, including adjacent market expansion, new buyer segments, and platform extensions. - Support M&A evaluation and integration as a subject matter expert on product portfolio fit and capability gaps. Product Development Oversight - Partner with engineering and design leadership to ensure effective end-to-end product development, from discovery through launch and iteration. - Establish standards for requirements definition, user story quality, and acceptance criteria across the product team. - Oversee alpha, beta, and pilot programs for new products and features, ensuring structured learning and feedback loops. - Define and govern the KPI framework for portfolio performance, product adoption, and customer outcomes. Go-to-Market & Revenue Execution - Collaborate with sales, marketing, and customer success to develop and execute go-to-market plans that drive new sales, expansions, and renewals. - Guide the sales and customer success teams on product positioning, competitive differentiation, and customer value narratives. - Align product launches and roadmap communications to revenue targets and customer satisfaction metrics. Requirements: - Minimum of 7 to 10 years of recent SaaS Product Management experience. - Demonstrated track record of defining and executing portfolio-level product strategy for B2B or B2G SaaS products. - Proven experience in pricing strategy, product positioning, and competitive analysis in a dynamic market. - Experience in EdTech or GovTech product environments. - Executive-level written and verbal communication skills, with experience presenting to C-suite and board-level stakeholders. - Strong analytical capabilities, including the ability to build business cases, define KPI frameworks, and translate data into strategic recommendations. - Deep experience in Agile/Scrum product development methodologies and product management tooling. - Demonstrated ability to lead, develop, and scale high-performance product teams. - Experience integrating AI capabilities into product strategy and/or technology products. - MBA preferred. Preferred: - Background in public safety, government, or adjacent regulated markets. - Experience with LMS systems, online course delivery technologies such as SCORM, and SaaS-enabled offline training workflows and records management. - Management consulting experience. - Agile certifications: Agile Scrum Product Owner, Scaled Agile, or PMI-ACP. - Pragmatic Marketing certification. - Experience supporting M&A evaluation or post-acquisition integration. - Familiarity with law enforcement and fire department training workflows, including Field Training Officer (FTO) programs and skills-based training tracking. - Understanding of professional license and recertification requirement management, including continuing education credit tracking and compliance workflows. What Success Looks Like - Portfolio revenue and customer satisfaction targets are met or exceeded year over year. - Your product managers and technical product owners are growing, delivering with high quality, and operating with increasing independence. - NPS scores and product KPIs trend positively, with clear ownership and action plans behind each metric. - Product strategy is clearly understood and championed across the organization. - You are recognized as a trusted strategic partner by executive and cross-functional leaders. Why this Role - High organizational visibility — you will present to and partner directly with C-suite leadership on a regular basis. - A genuine leadership platform — you will shape how product management operates at Lexipol, not just execue within it. - Meaningful work — the ptroducts you build directly support first responders who protect communities every day. - A collaborative, remote-first environment with flexibility and core-hours availability across US time zones. - You will report to the VP of Product Management, who will serve as a champion and thought partner in your continued leadership development. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits Lexipol offers a competitive base salary, monthly or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. Base salary for this role has a range starting at $150,000 and higher, depending on experience plus annual bonus. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visitwww.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-AD1

Title: Policy Training Content Developer Location: Remote, United States Job Description: US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” This is a full-time, hourly, remote role. At Lexipol, our mission is to create safer communities and empower the men and women on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, and corrections professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Lexipol Policy Content Training Team is responsible for the publication of all policy-related Daily Training Bulletins (DTBs) and other policy-related training for subscribers to any of Lexipol’s public safety and local government policy manuals. Additionally, the team contributes to, and in some cases is directly responsible for, the publication of public safety-related content of an occasional nature, or for another team which may have primary responsibility for that content. The Public Safety Policy Training Content Developer researches, reviews, and authors written training content across Lexipol’s various public safety and local government product lines, incorporates updates identified by other team members into training documents, evaluates training content for practicality and functionality within public safety and local government organizations, researches content to align with best practice standards, and recommends changes and updates as necessary. The Public Safety Training Content Developer may also review and create other written content as assigned. The prime objective for the Public Safety Policy Training Content Developer is to deliver assigned projects with a high level of quality, while adhering to time constraints. This role is primarily a writing role, to include drafting, reviewing, revising, and editing training content. This is done through working in these areas of focus: Learning: - Learning Lexipol content, writing style, and internal working procedures - Learning our methods of self-assessment and open communication, and implementation of these methods of communication with your assigned manager and team members - Regularly practicing the actions of self-reporting and asking for assistance in upgrading your skillset via additional support and training from coworkers and your manager to achieve high levels of proficiency - Learning new processes, procedures, and software - Maintaining timely and accurate electronic records, logs, and files Collaboration: - Participating in team meetings and other collaborative assignments - Conferring with subject matter experts and industry experts - Participating in cross-functional meetings to determine training content to be developed for publication - Collaborating with industry experts and internal teams to develop content for publication using various resources and collaborative tools - Meeting with supervisor as scheduled or as necessary Content: - Developing policy training content as needed to account for accreditation standards and reporting, and completing accreditation tagging of standards to policy training content - Evaluating policies, incorporating collaborative input from other teams, and researching training content to align with state-specific practices or standards and recommending updates as necessary - Developing and preparing new policy training and procedural training content, and updating existing policy training content for multiple jurisdictions, to include satisfying accreditation standards as applicable - Reviewing published materials and recommending revisions in scope and format - Staying abreast of new law enforcement trends and innovations, to include legal and risk management assessments - Managing priorities to complete assignments within designated timeframes - Collaborating with internal stakeholders to provide high quality, error-free work product for our clients - Developing training content (DTBs, and other training content as assigned) Requirements – To be considered for this role, you will have this experience/background: - Recent law enforcement, corrections, or community corrections supervisory/managerial experience with a US-based Law Enforcement, Corrections, or Community Corrections agency, with current working knowledge of state and/or national best practices. - Experience developing law enforcement, corrections, or community corrections policy and procedure (e.g., researching, authoring, reviewing, revising). - Minimum of five years law enforcement, corrections, or community corrections training experience (e.g., training manager, training coordinator, agency trainer). - Excellent verbal and written communication skills, including a strong knowledge of English composition and grammar standards. - Understanding the purpose of policy training and possessing the ability to evaluate material for applicability in one or more public safety and local government sectors. - Passion for developing and effectively presenting information and ideas in writing. - Ability to comprehend and present information and ideas as part of a collaborative process in a fast-paced remote-work environment. - Ability to prioritize multiple, repetitive assigned tasks and due dates, while utilizing problem-solving skills to evaluate new information or changing circumstances and providing creative solutions to problems as they arise. - Ability to research case law, policies and procedures, and other publications, and identify and understand the implications for both current and future policy and other related content. - Possess heightened attention to detail, enabling the detection of inconsistencies in format, citations, and context. - Motivated self-starter with the ability to work with little supervision within a home-office setting. - Bachelor’s degree or higher from a regionally accredited institution in Education, Criminal Justice Administration, Corrections, Police Science, Public Policy, Criminology, Public Administration, Psychology, Law, Pre-Law, Journalism or a similar relevant focus. - Proficient with Microsoft Office Suite Applications (e.g., Outlook, Word, Excel, PowerPoint). - Ability to work in and learn specialized software systems such as Teams, SharePoint, and new methods and technologies. - Creative writing, storytelling, and analytical skills. - Excellent time management skills. - A strong desire to learn. - Experience in quality assurance and quality improvement. Target Outcomes / Target Results: - To develop a working knowledge of our proprietary software systems. - To develop a working knowledge of our internal document/product management system. - To produce policy training content and distribute training content to the respective state by the target date. - To develop training content across Lexipol’s public safety product lines (e.g., DTBs, Today’s Tips, other training content) as assigned. Employee Value Proposition: - The goal of this team is to support first responders through the successful delivery of policy training content and products to support their public safety efforts. - A team culture composed of former first responders provide professional camaraderie and the opportunity to positively influence the industry. - Very welcoming, collaborative environment. - Daily communication with team members. - Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work. - The work is challenging and varied. - With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business. The Environment: - Flexible work from home environment, with expected availability during the workweek generally during daytime hours. - May be assigned projects in any area of our public safety product lines and manuals. - Report to a public safety product line manager who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. - Team members are supportive of one another and are there to provide assistance. - Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits: Lexipol offers a competitive base salary, monthly or annual incentive, and a comprehensive benefits package including 401(k) with company match and a flexible paid time off (PTO) plan. This is a full-time hourly role with a rate of pay up to $32 per hour, based upon experience, with a performance-based annual bonus. About Lexipol: Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1

Title: Content Management System (CMS) Specialist Location: Frisco, Texas, 75034, United States Job Description: All candidates must be authorized to work in the US. Candidates must already live in the United States. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment or student Visa at this time. This is a Part - time remote role. #LI-Remote This is a 1099 role that reports to Sr. Director of Content Quality and Operations Hours per week: 28-30 Hours At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions-- policy manuals, training and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance. In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes. Key Responsibilities - Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately. - Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks. - Ensure content is accessible and formatted correctly. - Use Microsoft Word to review and manage documents with precision according to workflow requirements. - Track data needed for key performance metrics related to content production and content engagement. - Collaborate effectively with the CMS Specialists and other Content Quality and Operations team members - Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy. Requirements: To be considered for this role, you will have this experience: - Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience. - Proficient authoring in content management systems and capable of publishing and testing content within such platforms. - Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation. - Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills. Familiarity with AP style. - Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred. - Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement. - Basic knowledge of HTML preferred. - Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems. - Experience with Account Engagement (Pardot, Hubspot), or similar marketing content automation and targeting tools is a plus. Employee Value Proposition - It is a very welcoming, collaborative environment. - Daily communication with team members. - Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work. - The work is challenging and varied. - With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business. The Environment - Flexible work from home environment, with expected availability during the workweek generally during daytime hours. - Report to the Sr. Director, Content Quality & Operations, who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. - Team members are supportive of one another and are there to provide assistance. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits Hourly rate for this role is $30 - $32/hr., based on credentials and experience. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower individuals on the front lines with market leading content and technology. Our top-notch team works closely with law enforcement, corrections, fire, and EMS professionals to better address today’s challenges and keep public safety personnel coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Lexipol’s Grant Team provides customized solutions enabling applicants to tap into federal, state, and private grants. More than $600 billion in nationwide grants is available to public safety agencies and local government each year. Few organizations have grants experts on staff, or the time to research opportunities and develop grant applications. We offer three unique grant solutions: GrantFinder, our grant search tool GrantWriter, a retained service program for applicants in need of support for multiple projects and programs on an annual basis GrantManager, a complete end to end retained program for applicants throughout the entire grant lifecycle The CSM – Grants plays a critical role in ensuring the success and renewal of Lexipol’s subscription-based grants products, including GrantFinder, GrantWriter and GrantManager. This role focuses on account management, onboarding, and support of subscription clients, ensuring every customer experiences maximum value and service. The CSM manages administrative workflows, grant alert setup, and coordination of deliverables, serving as a liaison between clients, the Grants team, and internal stakeholders. This is done through working in these areas of focus: Retained Client Account Management (50%) - Manage and fulfill contracted retainer grant subscription services under the GrantWriter and GrantManager programs. - Manage and fulfill one-time grant writing service contracts - Coordinate setup and administration of GrantFinder subscriptions for retained clients. - Support included grant writing and research services, ensuring accuracy and timely delivery. - Review and interpret funding opportunity announcements to identify applicable grants for clients. - Assist with consult calls for prospective departments, offering recommendations and guidance. - Manage onboarding, offboarding, and ongoing support for Retainer Services clients. - Provide research and documentation support to ensure contract deliverables are met. Subscription Account Management (40%) - Oversee the onboarding and offboarding process for GrantFinder subscribers. - Manage client communication, setup, and configuration of grant alerts and calendars. - Troubleshoot technical and account-related issues promptly to ensure seamless client experience. - Maintain accurate account records and service notes in CRM systems. - Provide proactive outreach and training to drive product engagement and satisfaction. Administrative and Team Support (10%) - Submit weekly progress reports summarizing activities, renewals, and client outcomes. - Attend weekly team meetings, client status calls, and check-ins with leadership. - Collaborate with the Grants team to improve process efficiency and cross-functional workflows. - Contribute ideas and feedback to enhance the subscription client experience and service quality. Requirements: To be considered for this role, you will have this experience: - 1–3 years of professional experience in a local government, nonprofit, or related administrative environment. - Proven ability to manage multiple client accounts with attention to detail and timely delivery. - Strong written and verbal communication skills, with a customer service orientation. - Demonstrated organizational and administrative skills, including accurate recordkeeping. - Comfort using technology tools and CRM databases for tracking and reporting. - Proactive problem-solving ability and a commitment to quality and accountability. Preferred Experience: - Experience working with grants or funding programs in a local government or nonprofit context. - Familiarity with public sector administration or grant compliance best practices. - Experience with subscription-based customer success or account management. - Prior experience using CRM systems and grant management software. Target Outcomes/Target Results - Achieve 80% or higher renewal rate for subscription products. - Complete 90% of grant services within 12 months of contract start. - Maintain a rollover rate of 10% or less across assigned accounts. - Ensure all onboarding/offboarding processes are completed within defined SLAs. - Deliver timely and accurate reports on client activity, renewals, and service fulfillment. Employee Value Proposition - Quarterly commission opportunities - Play a vital role in helping municipalities secure funding for critical projects that improve communities. - Collaborate with an experienced, mission-driven Grants team dedicated to professional growth and impact. - Gain exposure to both public sector operations and funding strategy, learning from industry experts. - Work in a company that values innovation, teamwork, and continuous improvement. - Benefit from leadership support and mentorship opportunities that encourage skill development. The Environment - Reports to a manager with extensive experience in grants and long tenure at Lexipol. - Collaborative, high-performing team that values purpose-driven work and shared success. - Engaging environment with teammates passionate about helping agencies secure funding. - Regular interaction with marketing, sales, and operations teams supporting public safety initiatives. - Hybrid or remote work flexibility with regular team check-ins and virtual collaboration. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $75,000 plus quarterly commission. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 10,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.#LI-KD1

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Customer Experience (CX) Operations team at Lexipol is dedicated to providing customer-focused insights that inform strategic decision-making, optimize customer engagement, and enhance retention. Our team collaborates with other divisions within the larger CX organization, including Professional Services, Customer Support, and Solutions, while also working closely with partners in Sales and Product. We’re looking for a Data Analyst to develop data-driven insights and actionable analytics to drive success across the customer journey. This position is remote, #LI-Remote. This is done through working in these areas of focus: Data Analysis & Reporting - Build, maintain, and optimize customer experience reports and dashboards using SQL, Power BI, Salesforce, and other analytics tools. - Conduct in-depth analysis of key CX metrics (e.g., Customer Satisfaction, NPS, Customer Effort Score) to inform improvement strategies. - Leverage forecasting and basic predictive modeling using Python or R (preferred) to anticipate trends in customer behavior and engagement. Customer Insights & Data Storytelling - Analyze diverse data sources, including customer journey data, Voice of the Customer (VOC) feedback, and product usage metrics, to identify pain points and opportunities. - Translate data into clear, compelling insights and visuals that support strategic decisions for the CX team and business stakeholders. - Present findings and recommendations to internal teams in a way that is accessible to both technical and non-technical audiences. Cross-Functional Collaboration - Collaborate with CX and cross-functional teams, including Customer Success, Sales, Product, and Marketing, to align data insights with customer journey improvements. - Partner with the Data Services team to manage data pipelines, ensuring data accuracy, accessibility, and alignment with reporting needs. Customer Insights and Continuous Improvement - Contribute to developing and refining methodologies for customer health scoring, segmentation, and data visualization. - Identify opportunities for automating reporting processes to drive efficiency and scalability within CX Operations. Requirements: To be considered for this role, you will have this experience: - 5+ years in data analysis, ideally in customer experience or SaaS environments. - Strong proficiency in SQL, Power BI, Excel, Salesforce, with a preference for experience in Python or R. - Bachelor’s degree in Data Analytics, Business, Statistics, Mathematics, or a related field. - Excellent communication skills, with a demonstrated ability to convey complex data insights to non-technical audiences and stakeholders. Employee Value Proposition - Have a seat at the table. Report directly to the Chief Customer Officer. - Key leadership post in one of the largest teams in the company (CX). - Lots of room to innovate. - Access to and communication with all levels of the organization. - Influence and participate in shaping company strategies. The Environment - Highly collaborative. - Passion filled culture: We have a passion for optimizing public safety. - Outcome driven. - Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor. - Mission forward company: What we do makes a difference in communities. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation range starts at $70,000 plus an annual performance-based bonus. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. Hourly rate for this role is $36.40, depending on experience. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

Content Management System CMS Specialist All candidates must be authorized to work in the US. Candidates must already live in the United States. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment or student Visa at this time. This is a remote role. #LI-Remote At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work Role Summary: Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions-- policy manuals, training and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance. In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes. Key Responsibilities - Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately. - Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks. - Ensure content is accessible and formatted correctly. - Use Microsoft Word to review and manage documents with precision according to workflow requirements. - Track data needed for key performance metrics related to content production and content engagement. - Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality. - Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS. - Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy. Requirements: To be considered for this role, you will have this experience: - Qualified candidates must have a Masters degree in Library Science or very similar Masters degree. - Proficient authoring in content management systems and capable of publishing and testing content within such platforms. - Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation. - Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills. - Familiarity with AP style. - Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred. - Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement. - Basic knowledge of HTML preferred. - Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems. - Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus. - Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience. Employee Value Proposition: - It is a very welcoming, collaborative environment. - Daily communication with team members. - Our mission-driven organization is growing, committed to team member growth, and looking to scale the impact of our work. - The work is challenging and varied. - With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in the business. The Environment: - Flexible work from home environment, with expected availability during the workweek generally during daytime hours. - Report to the Sr. Director, Content Quality & Operations, who understands the technical and business aspects of the team and is committed to building partnerships, continuous improvements, and supporting the success of each team member. - Team members are supportive of one another and are there to provide assistance. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. Hourly rate for this role is $36.40, depending on experience. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-RC1

Senior Director- Internal Software This is a remote role No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. #LI-Remote At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Senior Director of Internal Software sits within the Internal Technology organization and reports to the VP of Internal Technology. This role is responsible for the strategy, governance, and performance of Lexipol’s internal technology ecosystem. The Senior Director oversees the organization’s internal business platforms and software portfolio, ensuring the systems that power revenue, finance, marketing, operations, and cross-functional business processes are scalable, well-governed, and delivering measurable value to the business. This leader is responsible for managing a portfolio of more than 300 technology vendors representing over $6.2M in annual software investments and more than $14M in total contract value across active agreements. The role ensures the organization is maximizing the value of its technology stack by driving effective implementation, strong adoption, platform optimization, and thoughtful lifecycle management across all internal systems. The Senior Director partners closely with executive leadership, Revenue, Finance, IT, and external vendors to ensure Lexipol’s internal platforms support operational excellence, strategic growth, and strong governance. Key Performance Objectives: - Enterprise Technology Portfolio Leadership - Own the strategy, governance, and performance of Lexipol’s internal technology stack across revenue, finance, marketing, operations, and corporate functions. - Manage a portfolio of more than 300 software vendors representing approximately $6.2M in annual software investments and more than $14M in total contract value across active agreements. - Ensure internal platforms are aligned with business strategy, deliver measurable value, and scale effectively with company growth. - Establish governance and decision frameworks for selecting, implementing, optimizing, and sunsetting internal platforms. - Ensure tools across the organization are implemented properly, adopted effectively, and utilized to their full potential. - Partner with Head of AI and Head of IT to evaluate and guide the adoption of AI capabilities across internal platforms, ensuring AI-driven tools are implemented responsibly, provide measurable business value, and align with governance, security, and compliance standards. - Responsible for a department of approximately 10, comprising of Business Analysts, the Head of Salesforce, system admins, etc. - Technology Investment & Vendor Strategy - Lead the lifecycle management of internal software platforms including vendor selection, contract negotiation, renewals, upgrades, and ongoing vendor relationship management. - Partner with Finance, IT, and executive leadership to optimize software spend and maximize return on technology investments. - Identify redundant or underutilized tools and lead initiatives to consolidate platforms and sunset unnecessary systems. - Drive continuous evaluation of the technology stack to ensure the organization maintains a modern, efficient, and cost-effective platform ecosystem. - Maintain standards and governance for software procurement, vendor evaluation, and lifecycle management across the organization. - Platform Leadership & System Governance - Provide executive oversight of key internal platforms, including CRM, marketing automation, and other business systems. Technologies involved includes: Salesforce, NetSuite, Atlassian Suite, Wrike, Pardot, etc. - Ensure strong governance, architecture standards, and operational discipline across all internal systems. - Partner with platform leaders to ensure systems are scalable, reliable, secure, and aligned with business needs. - Ensure integrations between systems are strategically designed and maintained to support operational workflows and data accuracy. - Business Systems Optimization - Partner with cross-functional leaders across Revenue, Marketing, Finance, Customer Success, and Operations to ensure systems effectively support critical business processes. - Drive initiatives that improve operational efficiency through automation, system enhancements, and improved platform utilization. - Ensure the organization is fully leveraging its technology investments to support growth and operational excellence. - System Data Governance, Reporting & Insights - Own data integrity, governance standards, and quality controls across internal software platforms. - Define KPIs and reporting frameworks that measure operational performance and business outcomes. - Ensure systems provide timely, accurate insights for leadership decision-making. - Lead initiatives related to data cleanup, deduplication, migrations, and mass data updates within internal business systems. - Compliance, Security & Audit Leadership - Lead the organization’s annual SOC 2 audit and ensure control owners maintain compliance with security and governance standards. - Establish processes and controls to maintain audit readiness and ensure ongoing adherence to regulatory and compliance obligations. - Leadership & Cross-Functional Partnership - Lead and develop a team responsible for managing and optimizing internal platforms. - Serve as a strategic partner to executive leadership on technology investment decisions, system strategy, and platform governance. - Act as the primary liaison between business stakeholders, IT, and external technology vendors. - Lead change management initiatives during major system implementations, upgrades, and organizational transitions. - Identify opportunities to incorporate AI tools into internal technology operations and team workflows to improve productivity, accelerate analysis, and enable more efficient execution across the organization. Requirements: To be considered for this role, you will have this experience: - 5+ years’ experience leading internal business systems or enterprise technology platforms in a complex organization.[AS1] - 5 years’ experience managing large technology portfolios and vendor relationships. - Experience leading technology initiatives through periods of growth, change, or acquisition. - Experience operating within SaaS or subscription-based business models and supporting systems that enable revenue lifecycle management. - Must have personally led at least one Salesforce implementation. - Strong understanding of CRM platforms, marketing automation, and integrated SaaS ecosystems. - Experience managing large SaaS ecosystems with numerous integrations across CRM, ERP, marketing, support, and analytics platforms. - Experience establishing governance and lifecycle management practices for enterprise software portfolios, including vendor evaluation, procurement standards, and platform rationalization. - Ownership of enterprise internal technology platforms and complex software ecosystems. - Experience managing large-scale SaaS portfolios and vendor relationships. - Strong strategic and operational leadership with the ability to translate business needs into scalable technology solutions. - Proven success optimizing software investments and driving operational efficiency through technology. - Experience negotiating enterprise software contracts and managing vendor relationships. - Ability to lead complex cross-functional initiatives and influence senior stakeholders. - Proven experience leading large-scale enterprise system implementations, migrations, or platform transitions that impact multiple departments and core business operations. - Experience evaluating, implementing, or governing AI-enabled capabilities within enterprise software ecosystems. - Strong familiarity with modern AI productivity tools and a demonstrated ability to incorporate them into leadership, analysis, and operational workflows while guiding teams in responsible AI adoption. - Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field (or equivalent experience). Preferred Experience: - Salesforce certifications are a plus. - Experience overseeing Salesforce-based ecosystems. - Experience with revenue operations platforms such as CPQ, marketing automation (e.g., Pardot/Marketing Cloud), and customer lifecycle systems. - Familiarity with financial systems and integrations (e.g., NetSuite or similar ERP platforms). - Experience managing or integrating collaboration and development platforms such as Atlassian tools (Jira, Confluence) or similar enterprise workflow systems. - Experience operating in regulated or compliance-driven environments. - Experience using modern AI productivity tools (e.g., Claude, ChatGPT, Copilot, or similar platforms) to support operational analysis, documentation, and decision-making. - Familiarity with reporting or analytics ecosystems that support operational decision-making. - Experience overseeing compliance or audit processes such as SOC 2. - Understanding of security requirements for internal systems Target Outcomes/ Target Results - Internal technology platforms deliver measurable business value and support operational efficiency across the organization. - In charge of software procurement: Software investments are optimized, with strong governance around vendor selection, implementations, renewals, and platform lifecycle management. - The internal technology stack remains modern, streamlined, and strategically aligned with business priorities. - High adoption and effective use of internal platforms across departments. - Successful completion of annual SOC 2 audits and maintenance of strong compliance controls. - Leadership has reliable systems and data to support operational and strategic decision-making. Employee Value Proposition Opportunity for Impact: - Own and shape the internal software platforms that power Lexipol’s revenue and operations. - Leadership & Influence: Partner directly with senior leadership and play a key role in strategic decision-making. - Growth & Development: Lead complex, high-impact initiatives with room to innovate and modernize systems. - Collaboration: Work cross-functionally with Revenue, Finance, IT, and Operations in a mission-driven environment. The Environment - Our team is highly productive and works with urgency every day to provide the expected high-quality software solutions to our public safety professionals. Individuals who seek out additional responsibilities and have an action-oriented mindset thrive on this team. - Dynamic, collaborative, and driven by a mission to make a difference. Our team enjoys the challenge of solving complex problems and implementing solutions that have a real impact. - We celebrate our success, give praise, want to learn from one another, and are dedicated to each member of the team maximizing their potential. - Our core values of Serve, Innovate, Collaborate, Empower, and Own It are not just words but the principles guiding every decision and action, fostering a culture of impact, growth, and mutual respect. Like the vital relationship between a ship and its crew, we prioritize our collective mission and the well-being of our teammates. This philosophy ensures we navigate challenges successfully and support each other in achieving personal and professional growth, reflecting our commitment to service and innovation. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. Base salary for this role is $190k, with a 10% bonus opportunity. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-RC1

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Director of Data Services sits within the Internal Technology organization and reports to the VP of Internal Technology. This role carries a unique dual mandate: delivering data infrastructure, governance, and analytics capabilities that serve both internal business operations and Lexipol's customer-facing products. On the internal side, the Director ensures the data platforms and pipelines that power revenue, finance, marketing, and operations are scalable, well-governed, and delivering measurable business value. On the product side, the Director and their team are active participants in the software development lifecycle — partnering with Solutions Management and Engineering to deliver data-driven features, reporting capabilities, and customer-facing analytics as part of the product roadmap. This leader manages a team of approximately 6–10 data professionals who operate in an agile, sprint-based model — balancing ongoing internal data services with product roadmap commitments. The role ensures Lexipol is maximizing the value of its data assets by driving strong data quality, platform optimization, and thoughtful lifecycle management across all data systems and services. The Director partners closely with executive leadership, Solutions Management (Product Management), Engineering, Revenue, Finance, IT, and external vendors to ensure Lexipol's data platforms support operational excellence, product innovation, and strong governance. Role Responsibilities: - Data Platform & Engineering Leadership - Own the strategy, architecture, and performance of Lexipol's enterprise data platforms, including data pipelines, warehousing, and integration infrastructure supporting both internal operations and customer-facing products. - Ensure data systems are scalable, reliable, secure, and aligned with business priorities across revenue, finance, marketing, operations, and product functions. - Establish governance and decision frameworks for selecting, implementing, optimizing, and sunsetting data platforms and services. - Oversee the design and maintenance of data pipelines and integrations that ensure accurate, timely, and consistent data flows across internal business systems and product environments. - Partner with the Engineering, Solutions Management, and Head of AI to ensure data infrastructure supports AI/ML initiatives and responsible adoption of AI-enabled capabilities. - Product Data & Software Development Lifecycle - Serve as the data organization's primary partner to Solutions Management and Engineering in delivering product roadmap initiatives that include reporting, analytics, and data-driven features for Lexipol's customers. - Ensure the data team is a fully integrated participant in the software development lifecycle, operating in sprints and contributing to roadmap planning, sprint execution, and release cycles alongside product and engineering teams. - Lead the delivery of customer-facing reporting, embedded analytics, and data products that are reliable, performant, and aligned with customer needs. - Balance internal data service commitments with product roadmap obligations, ensuring the team maintains high execution standards across both workstreams. - Partner with Solutions Management to translate customer and business requirements into data architecture decisions, reporting capabilities, and scalable product data solutions. - Data Governance & Quality - Own enterprise data governance standards, data quality controls, and master data management practices across the organization. - Define and enforce policies for data access, data classification, retention, and stewardship across all internal platforms and product data environments. - Lead initiatives related to data cleanup, deduplication, lineage documentation, and ongoing data integrity management. - Serve as the organizational authority on data definitions, standards, and governance frameworks that support consistent reporting and decision-making for both internal and external stakeholders. - Analytics & Business Intelligence - Oversee the development and maintenance of reporting infrastructure, dashboards, and self-service analytics capabilities that serve internal business stakeholders and external customers. - Partner with Revenue, Finance, Marketing, Customer Success, Operations, and Solutions Management to ensure data products and insights effectively support critical business processes and customer outcomes. - Define KPIs and reporting frameworks that measure operational performance and business outcomes. - Ensure leadership has access to timely, accurate, and actionable insights to support strategic and operational decision-making. - AI Enablement & AI-Ready Data Infrastructure - Own the strategy for ensuring Lexipol's data lake and warehouse environments (AWS, Redshift) are architected, governed, and maintained in a way that makes data optimally structured, clean, and accessible for AI and machine learning consumption. - Define and enforce standards for data organization, metadata management, schema design, and documentation within the data lake and warehouse that support reliable AI ingestion, model training, and inference workflows. - Partner with the Head of AI and Engineering to deliver AI-powered capabilities — both within internal tools and customer-facing products — that enable internal stakeholders and customers to surface deeper insights from Lexipol's data. - Lead the team's use of AI in the development process itself, including the use of AI-assisted tooling to accelerate data engineering, pipeline development, analytics delivery, and documentation. - Evaluate and guide the adoption of AI-driven data tools and capabilities, ensuring responsible implementation aligned with governance, security, and compliance standards. - Serve as a key partner in defining what "AI-ready data" means at Lexipol — driving the practices, infrastructure decisions, and governance standards that make AI initiatives possible and scalable across the organization and its products. - Identify and prioritize opportunities where AI can help internal and external customers get more value from Lexipol's data — through natural language querying, intelligent reporting, automated insights, anomaly detection, and similar capabilities. - Technology Investment & Vendor Strategy - Partner with Finance and DevOps to optimize data technology spend and maximize return on investment across the data stack. - Compliance, Security & Audit Support - Ensure data systems and practices meet security, privacy, and compliance obligations, including support of the organization's annual SOC 2 audit. - Establish controls and processes to maintain audit readiness and ensure ongoing adherence to regulatory and governance standards across both internal and product data environments. - Maintain data access controls, role-based permissions, and documentation standards that support compliance and security requirements. - Leadership & Cross-Functional Partnership - Lead and develop a team of approximately 6–10 data professionals, including data engineers, analysts, and platform administrators operating in an agile, sprint-based model. - Serve as a strategic partner to executive leadership on data investment decisions, platform strategy, and governance. - Act as the primary liaison between business stakeholders, Solutions Management, Engineering, IT, and external technology vendors on data-related initiatives. - Lead change management efforts during major data platform implementations, migrations, and organizational transitions. - Foster a team culture that balances operational rigor with the delivery cadence and collaborative norms of a product engineering organization. - Establish and monitor a set of KPIs to measure the performance of the Data Services organization and performance of the Data Lake. Requirements: To be considered for this role, you will have this experience: - Deep experience designing and governing data lake and warehouse environments (ideally on AWS and Redshift) with AI ingestion and consumption in mind — including schema design, metadata management, and data organization best practices that enable AI/ML workloads. - Ownership of enterprise data platforms, including data lakes, data warehousing, pipeline development, and analytics infrastructure serving both internal and external stakeholders. - 10+ Years experience leading data teams that operate within or alongside software development lifecycles, including agile and sprint-based delivery models. - Proven ability to partner with Product Management and Engineering to deliver customer-facing data and reporting capabilities as part of a product roadmap. - Strong strategic and operational leadership with the ability to translate business and product needs into scalable data solutions. - Proven success establishing data governance frameworks and driving data quality improvements across complex organizations. - Experience building and delivering analytics and BI capabilities (ideally on PowerBI) that support both executive decision-making and customer-facing reporting. - Ability to lead complex cross-functional initiatives and influence senior stakeholders across both business and technology organizations. - Proven experience leading large-scale data platform implementations, migrations, or transformations that impact multiple departments and core business operations. - Experience evaluating, implementing, or governing AI-enabled capabilities within enterprise data ecosystems, including customer-facing AI-driven analytics or insights features. - Demonstrated ability to use AI tools in the development and delivery of data products, and to lead teams in responsible, effective AI-assisted workflows. - Strong familiarity with modern AI productivity tools and a demonstrated ability to incorporate them into leadership, analysis, and operational workflows while guiding teams in responsible AI adoption. Qualifications: - Bachelor's degree in Information Systems, Computer Science, Data Science, Business Analytics, or a related field (or equivalent experience). - Extensive experience leading enterprise data platforms, analytics, or data engineering functions in a complex organization. - Strong understanding of modern data stack components, including data warehousing, ETL/ELT pipelines, and BI reporting tools. - Experience working within agile or sprint-based delivery models, ideally in organizations where data functions contribute directly to product development. - Experience leading data initiatives through periods of growth, change, or acquisition. - Experience overseeing compliance or audit processes such as SOC 2 as it relates to data systems and controls. - Experience operating within SaaS or subscription-based business models and supporting the data systems that enable revenue lifecycle management. - Experience managing complex data ecosystems with numerous integrations across CRM, ERP, marketing, support, and analytics platforms. - Experience establishing data governance and lifecycle management practices, including data quality standards, master data management, and platform rationalization. Preferred Experience: - Hands-on experience with modern data warehouse platforms (e.g., Snowflake, BigQuery, Redshift, or similar). - Experience with data transformation and pipeline tools (e.g., Airflow, or similar). - Familiarity with BI and analytics platforms (e.g., Tableau, Power BI, Looker, or similar). - Experience delivering embedded analytics or customer-facing reporting within a SaaS product environment. - Experience with CRM and ERP data integrations, particularly Salesforce and NetSuite. - Familiarity with AI/ML platforms or data science tooling and the ability to partner effectively with AI-focused teams. - Experience operating in regulated or compliance-driven environments. - Experience using modern AI productivity tools (e.g., Claude, ChatGPT, Copilot, or similar platforms) to support operational analysis, data analysis, data engineering, and documentation. - Experience with data cataloging, lineage, or observability tools (e.g., DataDog, Glue, or similar). Target Outcomes/ Target Results - Leadership and Product have reliable, consistent data and reporting to support operational and strategic decision-making. - Data Lake, Warehouse, and Reporting are designed to be scalable, cost effective, highly performant, and modern. - Lexipol's data lake and warehouse (AWS, Redshift) are architected and maintained to be fully AI-ready — with clean, well-structured, well-documented data that can be reliably ingested and used by AI and machine learning systems. - AI-powered capabilities are successfully delivered to both internal stakeholders and external customers, enabling richer, more intuitive access to Lexipol's data through intelligent reporting, natural language interfaces, and automated insights. - The data team actively uses AI tools in its own development and delivery workflows, accelerating execution and setting a standard for AI-assisted practices across the broader technology organization. - The data team is a fully integrated and high-performing contributor to the product development lifecycle, consistently delivering roadmap commitments alongside Engineering and Solutions Management. - A mature data governance framework is in place, with clear standards for data quality, access, stewardship, and lifecycle management across both internal and product data environments. - Analytics and BI capabilities are modernized and widely adopted, enabling self-service insights for internal stakeholders and differentiated reporting experiences for customers. - Data infrastructure is structured and governed to support AI/ML initiatives and the responsible adoption of AI-enabled capabilities across the organization and its products. - Software and data platform investments are optimized, with strong governance around vendor selection, renewals, and platform lifecycle management. - Successful completion of annual SOC 2 audits with data systems and controls meeting all compliance requirements. Employee Value Proposition Opportunity for Impact: Own and shape the internal software platforms that power Lexipol’s revenue and operations. Leadership & Influence: Partner directly with senior leadership and play a key role in strategic decision-making. Growth & Development: Lead complex, high-impact initiatives with room to innovate and modernize systems. Collaboration: Work cross-functionally with Revenue, Finance, IT, and Operations in a mission-driven environment. The Environment - Our team is highly productive and works with urgency every day to provide the expected high-quality software solutions to our public safety professionals. Individuals who seek out additional responsibilities and have an action-oriented mindset thrive on this team. - Dynamic, collaborative, and driven by a mission to make a difference. Our team enjoys the challenge of solving complex problems and implementing solutions that have a real impact. - We celebrate our success, give praise, want to learn from one another, and are dedicated to each member of the team maximizing their potential. - Our core values of Serve, Innovate, Collaborate, Empower, and Own It are not just words but the principles guiding every decision and action, fostering a culture of impact, growth, and mutual respect. Like the vital relationship between a ship and its crew, we prioritize our collective mission and the well-being of our teammates. This philosophy ensures we navigate challenges successfully and support each other in achieving personal and professional growth, reflecting our commitment to service and innovation. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $160,000 plus an annual performance-based bonus. About Lexipol Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. Lexipol is searching for a hands-on DevOps Manager to lead and support our DevOps initiatives, with a strong focus on security, SOC2 compliance, and reliable infrastructure across both cloud and physical data center environments. This role blends leadership with execution, requiring someone who is equally comfortable guiding a team and rolling up their sleeves to solve complex technical challenges. The DevOps Manager will work closely with engineering and cross-functional teams to build, deploy, and maintain scalable, secure infrastructure while driving operational excellence. This is a remote position with some travel to the corporate office in Frisco, TX, #LI-Remote. Key Responsibilities: Hands-On DevOps Leadership - Lead by example as a player-coach, actively contributing to infrastructure design, automation, and incident response. - Partner with engineering teams to improve system reliability, scalability, and deployment velocity. - Support and guide day-to-day DevOps operations while mentoring team members. Infrastructure & Cloud Management - Design, build, and maintain scalable infrastructure across development, QA, and production environments in AWS and co-location facilities. - Collaborate with developers and architects to select appropriate cloud resources, balancing performance, cost, and security. - Continuously improve infrastructure through automation and best practices. CI/CD & Automation - Build, optimize, and maintain CI/CD pipelines to enable fast, reliable releases. - Drive automation efforts across infrastructure provisioning, configuration management, and deployments. - Identify opportunities to reduce manual processes and improve efficiency. Site Reliability & Operations - Monitor system performance and availability, ensuring high uptime and rapid issue resolution. - Participate in on-call rotations and lead incident response efforts when needed. - Develop and maintain runbooks, documentation, and post-incident reviews to improve operational maturity. - Help reduce MTTR through proactive monitoring and process improvements. Security & Compliance - Implement and maintain security best practices across infrastructure and systems. - Support SOC2 compliance efforts, including audit readiness, logging, and traceability. - Manage and enhance SIEM tools and monitoring solutions to ensure visibility into system health and security. Team Leadership & Collaboration - Mentor and develop DevOps engineers, fostering a culture of ownership and continuous improvement. - Collaborate cross-functionally with Engineering, QA, Data, and Business Systems teams to align priorities and solutions. - Act as a trusted partner to stakeholders, helping translate business needs into technical solutions. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Qualifications: - Educational Background: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). - Professional Experience: Proven experience in a DevOps or SRE role with hands-on expertise in cloud infrastructure, particularly AWS (API Gateway, Lambda, MySQL). - Compliance and Security Expertise: Experience supporting SOC2 environments and applying strong security practices. - Leadership Skills: Experience leading or mentoring engineers, with the ability to balance hands-on work and team development. - Technical Proficiencies: Strong experience with DevOps and SRE practices, cloud platforms (AWS preferred; Azure/GCP a plus), infrastructure as code, and automation tools. Additional Preferred Experience: - Experience implementing performance and reliability testing practices (including chaos testing). - Built or supported internal tools and platforms to improve developer productivity. - Experience with incident management across L1–L3 support models. - Track record of improving system reliability while reducing operational costs. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training, and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No visa sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa (H1-B, Student visa, or OPT visa) at this time. At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep the first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Work The Product Operations team enables scalable, data-driven product management by establishing consistent processes, optimizing tools, and delivering actionable insights across the product lifecycle. This team acts as the operational backbone of the product organization—ensuring alignment across product, engineering, and go-to-market teams. As a Product Operations Specialist, you will drive operational excellence across the product organization by standardizing roadmap planning, improving tooling and systems, and delivering insights that inform product decisions. You will act as a force multiplier for Product Managers, enabling them to focus on strategy and execution by ensuring processes, reporting, and communication are efficient, scalable, and consistent. This is done through working in these areas of focus: Key Performance Objectives Standardize & Optimize Product Planning Processes (30%) - Define, implement, and continuously improve roadmap planning processes across product teams - Ensure consistency in how product roadmaps are created, maintained, and communicated - Establish governance and best practices for prioritization, planning cycles, and updates - Partner with Product and Engineering leaders to improve planning accuracy and predictability Own Product Operations Tools & Systems (25%) - Administer and optimize tools such as JIRA, Aha, and other product lifecycle systems - Improve workflows, configurations, and integrations to enhance team efficiency - Develop scalable templates, documentation, and playbooks for product teams - Identify opportunities to consolidate or improve tools across the product organization Deliver Product Insights & Analytics (20%) - Build and maintain dashboards and reports tracking product delivery, adoption, and performance - Analyze product usage, customer behavior, and feature impact to inform decision-making - Develop executive-level reporting (Power BI, Excel, etc.) to track KPIs and outcomes - Enable data-driven product decisions through actionable insights and storytelling Drive Cross-Functional Alignment & Communication (15%) - Create and maintain clear communication artifacts (roadmaps, updates, dashboards) - Facilitate stakeholder alignment across Product, Engineering, Sales, and Customer Success - Improve transparency into product priorities, progress, and outcomes - Support internal and external communication of product updates and decisions Lead Process Improvement & Team Enablement (10%) - Identify inefficiencies in the product development lifecycle and drive improvements - Lead training sessions and onboarding for tools, processes, and best practices - Facilitate effective meetings and ensure clear action tracking and accountability - Support change management initiatives as processes and tools evolve Requirements: To be considered for this role, you will have: - 2-3 years of proven experience in Product Operations, Product Management Operations, or Program/Project Management within a SaaS or software environment - Strong expertise with product development tools (JIRA, Aha or similar) including configuration and administration - Demonstrated ability to design and scale processes across product or engineering teams - Advanced analytical skills with Excel and Power BI (including DAX) to build dashboards and insights - Experience working with cross-functional and distributed teams in fast-paced environments - Strong communication and facilitation skills, with the ability to lead meetings and drive alignment - Experience supporting roadmap planning, release management, or product lifecycle operations Preferred Experience: - Experience in high-growth SaaS or B2B technology companies - Familiarity with Agile, Scrum, or modern product development methodologies - Experience with product analytics tools (e.g., Pendo, Amplitude, Mixpanel) - Exposure to customer insights, win/loss analysis, and go-to-market collaboration - Experience building scalable reporting frameworks for executive stakeholders Target Outcomes/ Target Results - Product roadmap processes are standardized and consistently followed across teams - Product teams experience improved efficiency and reduce operational friction - Leadership has clear visibility into product performance through dashboards and reporting - Stakeholders report improved alignment and transparency across product initiatives - Product tools are optimized, well-adopted, and effectively support workflows - Measurable improvements in delivery predictability and team productivity Employee Value Proposition - Opportunity to build and scale Product Operations in a mission-driven SaaS company - Direct exposure to Product and Executive leadership, influencing strategic decisions - Ability to drive meaningful process improvements across the organization - Work with a high-impact, collaborative product and engineering team - Develop expertise in product analytics, tooling, and operational strategy - Competitive compensation, benefits, and career growth opportunities The Environment - Fast-paced, collaborative SaaS environment with distributed teams - High visibility role with cross-functional interaction across the organization - Balance of strategic thinking and hands-on execution - Continuous improvement culture with openness to new ideas and change - Strong emphasis on data-driven decision-making and accountability Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time. Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The base salary compensation is $90,000 plus an annual performance-based bonus. About Lexipol Lexipol is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies nationwide, Lexipol delivers a unified platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, Lexipol makes readiness possible—today and for whatever comes next. Learn more at www.lexipol.com. Lexipol Is an Equal Opportunity Employer (EOE) Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-KD1