The Alumni Talent Pool is open exclusively to former Mercy Corps team members who were employed within the past 4 years and completed at least 1 year of service. You do not need to submit a cover letter, a CV/Resume is sufficient. Application Deadline: 1 May 2026. About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. The Program Mercy Corps has created an Alumni Talent Pool to support emergency response, transitions and complex program start-up, by fast-tracking Mercy Corps alumni into temporary Senior Operations roles. The initiative focuses on matching qualified team members with urgent country-based needs, for short-term placements (3 months on average). This is an opportunity for senior program leaders that offers more professional and personal flexibility and access to diverse experiences. The Role Mercy Corps alumni who were employed within the last four years qualified to fill Senior Operations Roles (Emergency Operations Lead, Operations Manager, Operations Director, Procurement Manager, or Startup Operations Lead) will be eligible to join the Alumni Talent Pool. Once selected into the Pool, members will have access to short-term opportunities in countries where Mercy Corps operates. Responsibilities and supervisory structures will vary depending on the type of assignment. When on assignment, members will be eligible for competitive salary and benefits. The eligible salary ranges and a description of all benefits associated with these short-term positions will depend on the type of employment they are hired under and may vary if this is an expat position, consultancy or if the work is done remotely. Emergency Operations Lead - Develop and implement a strategy for operational startup to support a rapid, high quality emergency response. - Develop, set-up & manage supply chain lines for the timely delivery, transport, storage, and distribution of relief items in emergency response planning and during assignments. - Work closely with Program, Administration, Security and Finance on the set up of new offices, partnerships and systems. - Assess the operating environment in the emergency and adapt ways of working in compliance with Mercy Corps’ policies and procedures. - Set up systems for supply chain operations to support rapid program delivery. - Recruit, onboard and train national team members to fill operations support functions. Operations Manager - Guide and oversee the overall operations strategy in the country, ensuring compliance with Mercy Corps policies. - Work collaboratively with program, HR and finance teams to maintain efficient support services and proactively address challenges. - Supervise a diverse team, proactively coaching and training team members for high performance. - Oversee application of procurement policies and procedures and compliance with donor regulations. - Oversee logistics, travel and transport services aligned with programmatic needs. - Manage custom clearance-related activities during the emergency response phase. - Oversee maintenance of Mercy Corps’ assets and effective management of warehouses and goods. - Ensure that country and field office specific policies are up to date and communicate them to the teams. Develop new policies and guidelines as needed. Procurement Manager - Oversee procurement activities according to the Field Procurement Policies and Procedures, SOPs and donor rules & regulations. - Work collaboratively with program and finance teams to move processes forward swiftly and to troubleshoot issues. - Facilitate competitive processes to identify, select and negotiate with contractors to ensure that standards for quality and timeliness are achieved. - Coordinate with logistics and program teams on supply chain operations, storage, and transfer of goods to field sites. - Supervise procurement team members; hire, onboard and train team members as necessary. Start-up Operations Lead - Work collaboratively to develop a start-up strategy and plan for program start up, devising appropriate operations systems. - Work closely with Program, Administration, Security and Finance on the set up of new offices, partnerships and systems. - Recruit, onboard and train national team members to fill operations support functions. - Ensure tools and tracking mechanisms are in place to accurately assess and communicate progress against the start-up work plan, resources (budget and personnel), and issues. Safeguarding Responsibilities - Works to ensure Mercy Corps’ Safeguarding Standards are integrated and upheld in all areas of HR work. - Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. - Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. - Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. The Process Shortlisted candidates will be invited to an interview process and to provide professional references; through which we will assess each candidate’s competency in four priority areas - inclusive people management, results-oriented program management, problem solving, and communication. Those meeting the minimum qualifications and demonstrating competency in the priority areas will be invited to join the Pool. Once selected into the Alumni Talent Pool, members will provide information about their professional experience, qualifications, availability, and preferences. Pool members will then be matched to specific temporary employment opportunities (on average 3 months) as hiring managers request support from the Talent Pool. Pool members will manage their own time and availability and will have the option to accept or decline any particular assignment. Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Successful Talent Pool members are self-starters who are ready to dive into an assignment on short notice. They have a positive attitude, are adaptable to changing circumstances, and are focused on problem solving. They have good self-awareness and understand their personal strengths and development needs, which they continuously work on between assignments. Talent Pool members understand it is a privilege to work in this sector and bring this enthusiasm to all their Mercy Corps assignments. Minimum Qualification & Transferable Skills - BA/S or equivalent in a relevant field required. - At least 5 years of field experience in international relief and development operations overseeing procurement and logistics support functions. - Prior experience with Mercy Corps within the last four years, as an employee and/or consultant (Should have worked with Mercy Corps for at least one year.) - Experience leading teams, managing performance of supervisees, and coaching/ mentoring staff. - Experience and understanding of institutional donors is preferred. - Ability to influence, handle negotiations and make fast and effective decisions and plans in emergency contexts. Personal passion for and commitment to working in a diverse array of emergencies. - Willing and able to deploy internationally at short notice for assignments. - Able to work effectively in a highly stressed and potentially physically challenging emergency response set up in early and later stages of responses. - Availability to work non-standard hours as needed, especially when supporting an active emergency or critical incident response. - Professional level proficiency in at least one of Mercy Corps’ working languages (English, French, Spanish, Arabic); proficiency in multiple languages is strongly preferred. Living Conditions / Environmental Conditions Living conditions will depend on the location of assignment but may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing will depend on the assigned post and will be specified in the position description. Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together. Equal Employment Opportunity Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law. Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Über uns With our innovative, market-inspired products, we have set the standard in our industry and revolutionized the mobile power supply market. Today, we are among the world's leading providers of high-quality battery technology and power management solutions. We develop, manufacture, and supply our premium products to major manufacturers worldwide in the medical, test & measurement, military, and robotics industries, and have been growing dynamically for over 30 years. Customer obsession is our guiding star. It reflects our relentless commitment to understanding, anticipating, and exceeding customers’ expectations, emotions, and challenges. Every product innovation starts with the customer problem we aim to solve. Our standard products must perform successfully across our global markets - territorially, culturally, and across all segments. Equally distinctive is our life-cycle process: there is no end-of-life, but a No Obsolescence Promise. We guarantee cross-generation compatibility of our products for our customers. Aufgabenbereich - Operational processing of order management from receipt of customer orders through to invoicing. This includes managing and coordinating of any RMAs. (Return Material Authorization) - Track A/R balances to ensure accounts pay within agreed to terms. Maintain A/R aging summary. Apply payments in Quick Books. - Schedule for payment approved A/P invoices received. Maintain A/P aging summary. Maintain A/P in Quick Books. - Posting of employees approved expenses in Quick Books. - Prepare weekly and monthly bookkeeping reports based on Bank data input and reconciliation. - Month end reconciliation with AP Quick Books and A/R report with Germany. - Maintain and reconcile month end Inventory in Quick Books vs Warehouse. - Prepare monthly Cash Flow forecast report. - Monthly bank reconciliation. - Review all monthly transactions for accuracy. - Finalize month end bookkeeping and prepare monthly financial statements and general ledger - Assist Distributor Base in inventory management of RRC products. - Management of POS reports from distributor base. (Point of Sale) - Coordination, organization and control of cross-company delivery processes. - Ensure receipt of all relative information about shipping requirements. - Work and monitor with the local and international freight forwarders for timely import shipments to the United States from RRC manufacturing plants. - Creating the order-related shipping documents including dangerous goods handling, customs documents for international partners and organizing transport with external logistics partners. - Manage transportation cost controls for freight import and export requirements. - Support Sales Team as needed with customer-related operational concerns. - Coordination with customers and internal company headquarters in Germany for production planning, purchasing, warehousing. - Permanent tracking and implementation of legal changes and regulations concerning customs and foreign trade. Voraussetzungen - Ability to understand and process specifications accurately for shipping. - Proficient in order-related shipping documents for importing and exporting. - Familiar with regulations regarding recycling of hazardous goods such as electronic products and lithium batteries. - Knowledge of regulations concerning customs and foreign trade within each of the States / Provinces in the United States and Canada. - Proven ability with importing experiences of dangerous goods. - Experience in the preparation of shipping documents. - Working with and following processes for RMAs. - Ability to regularly maintain cost controls and efficiency with each mode of transportation through obtaining quotes from transport and brokerage partners. - Detail oriented to ensure accuracy of pricing, tariffs, ship mode, and lead time are posted correctly. - Collaborate by participating with international team to improve logistics planning processes. - Strong conceptual, analytical, operational and problem-solving skills required. - Understanding and the ability to document A/R and A/P transactions. - Monthly accounting reporting skills. - Experience with Quick Books is preferred. Warum wir? - A sound and fast-growing company with high investment power and modern processes/technologies. - A challenging and exciting task in a dynamic, international environment. - Plenty of opportunity to make a significant contribution to the global success of our company. - A competitive remuneration model and attractive additional benefits. - Continuous professional development and training opportunities. If you are interested in working in an international environment and would like to be a part of our company’s success story, we look forward to receiving your application. Please send us your informative application documents including your salary expectations and the earliest possible starting date.

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels • Act as the primary operational owner of commercial operational processes across all verticals • Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams • Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs • Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations • Identify inefficiencies and bottlenecks across commercial operations and design structured solutions • Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team • Develop and maintain playbooks and performance standards for all commercial workflows • Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing • Lead the identification and scoping of agentic automation opportunities across commercial operations • Own and build the full development lifecycle for commercial agents across all commercial operations • Ensure quality, accuracy, and commercial alignment of all automated outputs • Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals • Establish and oversee QA processes across all commercial operations workflows • Generate, analyse, and present operational KPI reports to senior stakeholders • Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership • Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels — doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them. • Act as the primary operational owner of commercial operational processes across all verticals, which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves. • Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements, using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow. • Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function, building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual. • Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations, this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending. • Identify inefficiencies and bottlenecks across commercial operations and design structured solutions, your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable. • Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team, from initial architecture through to live deployment, with measurable reduction in human effort as the success metric. • Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required. • Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing, translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively. • Lead the identification and scoping of agentic automation opportunities across commercial operations, this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.