• Manage and supervise daily operational activities to ensure they align with organizational goals • Implement and enforce operational policies and procedures • Lead and motivate a team of operational staff • Provide guidance, training, and support to team members to enhance their performance and development • Identify areas for process improvement and implement changes to enhance efficiency • Collaborate with cross-functional teams to streamline workflows • Effectively allocate and manage resources, including personnel, equipment, and budget • Monitor resource utilization and make recommendations for optimization • Implement and maintain quality control standards to ensure the delivery of high-quality products/services • Conduct regular audits and assessments to identify and address areas for improvement • Foster open communication channels between departments to ensure smooth collaboration • Coordinate with other managers to align operational processes with overall organizational objectives • Develop and monitor key performance indicators (KPIs) to track operational performance • Analyze data and prepare reports to inform decision-making • Identify training needs within the operations team and develop programs to enhance skills • Implement ongoing professional development initiatives • Additional duties as assigned

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. Estamos em busca de um profissional experiente e proativo para atuar como Delivery Manager. Este profissional será responsável por resolver problemas técnicos complexos, interagir com equipes diversas e propor melhorias em processos de entrega de serviços. Irá atuar como ponto focal entre equipes comerciais, de pós-venda e técnicas; analisar e resolver bugs complexos que excedem o nível de suporte L2; gerenciar demandas recebidas, classificando e priorizando segundo impacto e urgência e propor melhorias em processos, garantindo a documentação técnica adequada. Requisitos: - Formação superior em Tecnologia da Informação, Engenharia de Software ou áreas correlatas - Mínimo de 5 anos de experiência em suporte técnico ou Gestão de Serviços de TI - Conhecimento sólido em metodologias de suporte (ITIL ou similar) - Experiência com ferramentas de gerenciamento de tickets e fluxos de serviço (ex: Jira) - Capacidade analítica avançada para diagnóstico de problemas complexos - Nível de inglês intermediário ou avançado Diferenciais: - Experiência anterior em empresas de tecnologia ou Software as a Service - Certificações em ITIL, Gestão de Serviços ou Gestão de Projetos (PMI) - Conhecimento em metodologias ágeis e técnicas de Customer Success - Habilidade em automação de processos e análise de dados para melhorias de serviço #LI-GP1 Our benefits: -Health and dental insurance -Meal and food allowance -Childcare assistance -Extended paternity leave -Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass; -Profit Sharing and Results Participation (PLR); -Life insurance -Continuous learning platform (CI&T University); -Discount club -Free online platform dedicated to physical, mental, and overall well-being -Pregnancy and responsible parenting course -Partnerships with online learning platforms -Language learning platform And many more! More details about our benefits here: https://ciandt.com/br/pt-br/carreiras At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it. We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth. Key Responsibilities - Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. - Execute customer retention strategies to maintain and grow existing accounts. - Build and maintain value-based relationships with current customers, driving increased utilization of products and services. - Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. - Accurately document customer interactions, updates, and value-based activities in the CRM. - Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. - Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. - Maintain assigned company equipment and assets. - Submit required reports and documentation accurately and on time. - Meet or exceed assigned performance goals. - Support meetings, conferences, and trade shows as needed. - Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. - Maintain a primary focus on case management. Required Qualifications - Bachelor’s degree required. - Minimum of three years of account management or customer-facing experience. - Strong problem-solving and decision-making skills. - Understanding of clinic-based business practices. - Ability to learn proprietary software. - Excellent written and verbal communication skills. - Strong organizational, interpersonal, and collaboration skills. - Valid driver’s license and reliable transportation. - Successful completion of pre-employment requirements. Preferred Qualifications - Experience in pharma, medical device, or diagnostics. - Oncology experience. Physical Demands - Ability to sit or stand for extended periods. - Ability to lift routine office materials. Additional Information - Periodic travel required, including possible evenings, weekends, or holidays. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We're making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today! The Telephonic Case Manager RN Behavioral Health will identify, coordinate, and provide appropriate levels of care. The Telephonic Case Manager RN Behavioral Health is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes. This is a full-time, Monday - Friday, 8am-5pm position in your time zone. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Make outbound calls and receive inbound calls to assess members current health status - Identify gaps or barriers in treatment plans - Provide patient education to assist with self-management - Make referrals to outside sources - Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction - Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted Compact RN license in the state of residence - 1+ years of experience with mental health/behavioral health/substance use focus - Proficiency in Microsoft Office Tools and Systems (Outlook, Word, Excel, Teams) - Access to high-speed internet (DSL or Cable) - Dedicated work area established that is separated from other living areas and provides information privacy Preferred Qualifications: - BSN - Certified Case Manager (CCM) - 3+ years of experience with a mental health/behavioral health/substance use focus - Case management experience - Experience or exposure to discharge planning - Experience in a telephonic role - Background in managed care - Bilingual in English and Spanish *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.