At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth. Key Responsibilities - Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. - Execute customer retention strategies to maintain and grow existing accounts. - Build and maintain value-based relationships with current customers, driving increased utilization of products and services. - Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. - Accurately document customer interactions, updates, and value-based activities in the CRM. - Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. - Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. - Maintain assigned company equipment and assets. - Submit required reports and documentation accurately and on time. - Meet or exceed assigned performance goals. - Support meetings, conferences, and trade shows as needed. - Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. - Maintain a primary focus on case management. Required Qualifications - Bachelor’s degree required. - Minimum of three years of account management or customer-facing experience. - Strong problem-solving and decision-making skills. - Understanding of clinic-based business practices. - Ability to learn proprietary software. - Excellent written and verbal communication skills. - Strong organizational, interpersonal, and collaboration skills. - Valid driver’s license and reliable transportation. - Successful completion of pre-employment requirements. Preferred Qualifications - Experience in pharma, medical device, or diagnostics. - Oncology experience. Physical Demands - Ability to sit or stand for extended periods. - Ability to lift routine office materials. Additional Information - Periodic travel required, including possible evenings, weekends, or holidays. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We're making a solid connection between exceptional patient care and outstanding career opportunities. The result is a culture of performance that's driving the health care industry forward. As a Telephone Case Manager RN with UnitedHealth Group, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well. Instead of seeing a handful of patients each day, your work may affect millions for years to come. Ready for a new path? Apply today! The Telephonic Case Manager RN Behavioral Health will identify, coordinate, and provide appropriate levels of care. The Telephonic Case Manager RN Behavioral Health is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes. This is a full-time, Monday - Friday, 8am-5pm position in your time zone. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Make outbound calls and receive inbound calls to assess members current health status - Identify gaps or barriers in treatment plans - Provide patient education to assist with self-management - Make referrals to outside sources - Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction - Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current, unrestricted Compact RN license in the state of residence - 1+ years of experience with mental health/behavioral health/substance use focus - Proficiency in Microsoft Office Tools and Systems (Outlook, Word, Excel, Teams) - Access to high-speed internet (DSL or Cable) - Dedicated work area established that is separated from other living areas and provides information privacy Preferred Qualifications: - BSN - Certified Case Manager (CCM) - 3+ years of experience with a mental health/behavioral health/substance use focus - Case management experience - Experience or exposure to discharge planning - Experience in a telephonic role - Background in managed care - Bilingual in English and Spanish *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Commercial Retail Manager is responsible for protecting, embedding and elevating retail standards across Jellycat’s physical retail environments, acting as a highly visible, hands‑on presence in market. Reporting into the Senior Commercial Retail Manager, this role operates as Jellycat’s day‑to‑day “eyes and ears” in store, ensuring brand standards are met, maintained and continuously improved once environments are live. The role does not own commercial targets or sales budgets; its focus is on execution quality, consistency, and partnership excellence. This is a field‑based role, spending the majority of time on the road visiting stores, supporting partners, observing execution, and addressing issues early to uphold Jellycat’s retail ambition. You'll be; Retail Standards & Brand Protection: - Ensuring Jellycat’s retail standards, visual guidelines and experiential intent are consistently delivered across all assigned locations. - Acting as a brand guardian in live environments, identifying and addressing any dilution from expected execution. - Ensuring the customer journey reflects Jellycat’s joyful, premium positioning at all times. In‑Store Presence & Execution Excellence: - Maintaining a strong, regular presence in stores across the region, observing real‑world execution and day‑to‑day performance. - Identifying gaps across VM, product placement, staffing behaviours, signage, maintenance and experiential detail. - Addressing issues constructively and collaboratively with retail partners, without disrupting or undermining store teams. Hypercare & Post‑Launch Support - Supporting the Senior Commercial Retail Manager during hypercare periods following launches, refits or new space openings. - Helping stabilise environments once live, embedding standards and ways of working at store level. - Support the structured handover from hypercare into steady‑state operations once environments are established. Partner Collaboration & Ways of Working - Building strong relationships with store teams, managers and partner contacts based on trust, respect and shared standards. - Reinforcing Jellycat expectations clearly, while maintaining positive and productive working relationships. - Acting as a calm, credible and professional Jellycat presence in store at all times. Issue Identification & Resolution - Proactively identifying operational or execution issues and resolve where possible at store level. - Escalating more complex issues to the Senior Commercial Retail Manager with clear context and recommended actions. - Ensuring recurring issues are tracked and addressed sustainably, not repeatedly “fixed” in isolation. Feedback, Reporting & Continuous Improvement - Providing clear, structured feedback to the Senior Commercial Retail Manager on retail performance, risks and opportunities. - Capturing observations and learnings from stores to inform continuous improvement of standards and playbooks. - Supporting consistency across regions by sharing best practice and insight. You'll have; - Experience in retail, field retail management, VM, store operations or partner‑led retail environments. - Strong understanding of how retail environments operate day to day once customers are in store. - Experience working with premium, lifestyle or design‑led brands preferred. - Highly observant, detail‑oriented and standards‑driven. - Strong interpersonal skills with the ability to influence without authority. - Confident communicating expectations clearly and calmly in live retail environments. - Highly organised and comfortable managing a large number of store visits and follow‑ups. - Able to operate autonomously and take ownership of issues through to resolution. - Passionate about Jellycat and fiercely protective of the brand experience. - Approachable, professional and partnership‑led in style. - Calm under pressure and solutions‑focused. - Comfortable being on the road and spending significant time in store environments. - Motivated by excellence, consistency and getting the detail right.

• Ensuring Jellycat’s retail standards, visual guidelines and experiential intent are consistently delivered across all assigned locations. • Acting as a brand guardian in live environments, identifying and addressing any dilution from expected execution. • Ensuring the customer journey reflects Jellycat’s joyful, premium positioning at all times. • Maintaining a strong, regular presence in stores across the region, observing real‑world execution and day‑to‑day performance. • Identifying gaps across VM, product placement, staffing behaviours, signage, maintenance and experiential detail. • Addressing issues constructively and collaboratively with retail partners, without disrupting or undermining store teams. • Supporting the Senior Commercial Retail Manager during hypercare periods following launches, refits or new space openings. • Helping stabilise environments once live, embedding standards and ways of working at store level. • Support the structured handover from hypercare into steady‑state operations once environments are established. • Building strong relationships with store teams, managers and partner contacts based on trust, respect and shared standards. • Reinforcing Jellycat expectations clearly, while maintaining positive and productive working relationships. • Proactively identifying operational or execution issues and resolve where possible at store level. • Escalating more complex issues to the Senior Commercial Retail Manager with clear context and recommended actions. • Ensuring recurring issues are tracked and addressed sustainably, not repeatedly “fixed” in isolation. • Providing clear, structured feedback to the Senior Commercial Retail Manager on retail performance, risks and opportunities. • Capturing observations and learnings from stores to inform continuous improvement of standards and playbooks. • Supporting consistency across regions by sharing best practice and insight.