Role Description We are seeking a Customer Escalation Coordinator who serves as the Incident Response Customer Advocate within the Customer Success organization. This role is pivotal in ensuring that customer outages are managed with urgency, professionalism, and a strong commitment to customer satisfaction. The Coordinator acts as a liaison between customers and internal technical teams, driving the resolution of major incidents, maintaining service levels, and fostering strong, trust‑based customer relationships. Key Responsibilities - Major Outages and Root Cause Analysis: - Follow strict escalation and notification guidelines. - Notify management of service-related concerns and coordinate onsite dispatches with clients and internal resources. - Lead the response to significant customer outages, coordinating efforts across teams to restore services quickly and efficiently. - Ensure all incidents are managed according to established protocols and service level agreements (SLAs). - Identify areas of risk that could impact project or process success. - Make effective independent decisions on day-to-day issues and assist team members with decision-making and issue resolution strategies. - Ticket and Queue Oversight: - Oversee the ticket backlog, prioritize support requests, and assign tasks to team members based on workload and technical expertise. - Monitor call queues to maintain service levels and ensure timely responses. - Report on individual and departmental performance metrics. - Focus on areas needing improvement and review goals to drive attainment. - Process and Policy Coordination: - Partner with customers to implement changes in processes and policies. - Adapt procedures to meet evolving business and customer requirements. - Customer Advocacy: - Demonstrate a commitment to delivering a positive customer experience through exceptional service, clear communication, and accountability. - Address customer concerns promptly and professionally. - Documentation and Data Integrity: - Establish and enforce documentation standards for all processes, policies, and major outages. - Promote attention to detail to ensure data integrity, accurate reporting, and effective analytics. - Contract and Billing Validation: - Validate contract terms and billing methods for all support requests. - Collaborate with other departments to ensure proper support billing and smooth contract transitions, especially during hardware RMA processes. Qualifications - Minimum 3 years of experience in major outage management. - 5+ years of experience in account management, service delivery, and escalation management. - Proficiency with ServiceNow and Helix platforms. - Strong organizational, listening, written, and verbal communication skills. - Excellent interpersonal and presentation skills. - Experience working with cross-functional teams. - Solid understanding of the ITIL service management framework and related processes. Requirements - Proactive approach to service delivery and issue resolution. - Ability to adapt processes in response to changing circumstances. - Commitment to continuous improvement and process optimization. - Strong team-building skills and ability to create a positive work environment. - Strategic planning capabilities for future needs, goals, and objectives. Benefits - Comprehensive Health Insurance policy. - Employee Wellness Program with focus on mental health. - Robust reward and recognition programs. - Company incentive programs offered. - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off. - Ample growth and learning opportunities. - Remote work opportunities. - Focus on work/life balance. - Immigration Program supporting immigration to Canada for eligible employees.

• Manage inbound and outbound customer communication via phone and email, ensuring prompt and professional responses. • Handle booking and scheduling of transport services, ensuring accuracy and efficiency. • Maintain accurate data entry and record-keeping across internal systems. • Coordinate daily logistics operations, ensuring timely updates and issue resolution. • Provide administrative support, including document management and reporting. • Collaborate with internal teams to streamline workflows and improve service delivery.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today! Customer Care Specialist-Turkish/English Bilingual What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist. Responsibilities: - Experience in technical-based customer assistance through voice, chat, and email - Previous experience dealing with the challenges faced in a customer-focused role - Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward. - Problem-solving and critical thinking skills - A passion for problem-solving with the customer’s interest and satisfaction being the primary goal - Social Media Savvy - Ability to effectively and correctly communicate verbally and in written format Role Requirements: - Must be bilingual in Turkish (C2/Native) and English (B2/C1) speaking and writing - Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions - Great communication skills, written and orally - Demonstrate strong abilities to work independently and as a remote team player - Must be adaptable and flexible, demonstrating abilities to work with process and information changes - Must be willing to participate in a background screening - Proven customer communication experience (E-mail & Phone) - Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office) About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

🎯 ¡Buscamos Profesores/as de Canto para clases online! ¿Sabes cantar y quieres ganar dinero enseñando lo que te apasiona? En Tusclasesparticulares tenemos alumnos buscando profesor de canto ahora mismo — y queremos contar contigo. ¿Qué harás como Profesor/a de Canto? - Impartir clases personalizadas adaptadas al nivel y objetivos de cada alumno. - Trabajar la técnica vocal, la respiración, la dicción y la expresión artística. - Introducir al alumno en diferentes estilos: pop, clásico, jazz, musical y más. - Acompañar el progreso de tus alumnos de forma cercana y motivadora. Requisitos: - Conocimientos de técnica vocal y pasión por la música. - Habilidades comunicativas y capacidad para explicar de forma clara. - Conocimientos básicos en el uso de herramientas online (Zoom, Google Meet, etc.) - No se requiere titulación ni experiencia previa como docente. Qué ofrecemos: - Clases 100% online con total flexibilidad horaria. - Tú fijas tus tarifas y organizas tus sesiones. - Ingresos extra compatibles con tu actividad musical actual. - Visibilidad ante miles de alumnos activos en nuestra plataforma cada mes. 💡 Con o sin experiencia. Si sabes cantar, puedes enseñar.