• Handling customer queries via phone, email, and chat • Managing returns, refunds, and payment transactions • Investigating delivery issues and coordinating with carriers and couriers • Reviewing orders and handling business-related requests • Working with financial institutions and internal teams when needed • Applying PCI and GDPR standards when handling sensitive customer data • Using an internal Knowledge Base to identify complex cases and escalate them to the right team

Role Description SambaSafety is seeking a highly motivated and experienced Customer Success Manager to support our enterprise fleet customers by leading adoption efforts, driving revenue growth, and ensuring our customers achieve their desired outcomes. This role demands a strategic approach, excellent executive relationship-building abilities, proficiency with renewal and expansion initiatives, and a strong commitment to supporting customer success. What you’ll do: - Customer Engagement: - Build and maintain strong, long-lasting relationships with key stakeholders, including executives, across assigned customer accounts. - Act as the primary point of contact for strategic customers, addressing their needs and concerns effectively. - Serve as a trusted advisor and advocate, providing operational management oversight, best practices, and domain expertise. - Strategic Planning: - Develop and implement tailored success plans that align with customer goals and desired business outcomes. - Collaborate with customers to understand their business challenges and identify opportunities for growth. - Customer Enablement: - Actively participate in the implementation process for new customers, ensuring they are equipped with the tools and knowledge to maximize their use of our products/services. - Provide ongoing training and resources to customers, enhancing their product proficiency and satisfaction leading to higher adoption. - Performance Monitoring: - Analyze customer usage data and feedback to assess health scores and identify areas for improvement. - Regularly review customer performance against success metrics and proactively address any issues. - Renewals & Expansion: - Identify and pursue opportunities for upselling and cross-selling additional products/services to existing customers. Log and track these opportunities inside the company-supported CRM. - Manage the renewal process, ensuring high retention rates and customer satisfaction. - Collaboration: - Work closely with cross-functional teams, including CX, Sales, Product, and Support, to advocate for customer needs and drive product enhancements. - Gather, document, and share high-level customer insights to inform product development and marketing strategies. Qualifications - 3+ years of SaaS CSM experience required, including success in expansion motions and comfort operating in a sales-aligned, revenue-driven environment. - Direct experience in the commercial transportation industry is preferred, with a strong focus on strategy-driven customer success. Relevant sectors include commercial auto insurance, telematics, and/or transportation safety and compliance. - Ability to diagnose problems, think quickly on your feet, problem-solve, and communicate effectively. - Proven ability to manage accounts and relationships (internal and external) on an ongoing basis. - Proven ability to tailor your message to your audience with experience communicating to C-suite business leaders. - Proven ability to be a business advisor by creating valuable business partnerships with a strong track record of delivering measurable results. - Exceptional collaboration and teambuilding skills. - Comfortable with change as SambaSafety is always evolving and growing. - Experience with a Customer Relationship Management (CRM) tool, preferably Salesforce.com. - Exceptional written and verbal communication skills. Benefits - Flexible and generous Paid Time Off and Paid Volunteer Days - 401k Employer Match - Generous Healthcare Benefits - Up to 12 weeks paid time off for maternity leave based on tenure - Wellness & Tuition Reimbursement - Flexible Work Arrangements - Lots of SambaSafety swag & SambaSafety Events

Summary Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods. We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality. About the role We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs. Responsibilities: - To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products - Provide knowledgable and confident answers to customers on all platforms (online chat, email, social media, and phone) - Display initiative and an ability for problem solving - Action customer requests across a variety of e-commerce tech platforms and software - Liaise with our warehouse to help track shipments for customers and adjust orders accordingly - Liaise with our Global Payment System to help monitor customers payments/refunds, and returns - Building strong rapports with customers, going above and beyond to help solve their queries Ideal candidate We’re looking for a talented and highly motivated candidate to join our small, high-powered team. Working days - 5 days per week (Thurs - Mon) We are looking for someone that’s: - Passionate: You’re passionate about your role, your team, and serving our customers. - Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line. - Strong communicator: Both within the team and externally (excellent written/verbal skills). - Creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something. - Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance. Experience - Experience in a customer service or customer-facing role. - Technical understanding of order management softwares and e-commerce platforms. - Native level English. More about Carl Friedrik We are challenging the outdated practises that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional. Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — so form always follows function in our creative process. Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime. Carl Friedrik in the media - New York Times: “Best refined briefcase for daily use: Carl Friedrik” - Forbes: “The new king in the leather goods space” - Featured in HBO’s Emmy award-winning drama, Succession. Benefits - Competitive salary - Contributory pension scheme - Annual company trip + frequent team social events - Flexible location, even remote - Premium co-working spaces in London and Barcelona - Join a fast-growing, agile and international team, passionate about innovation and making a difference

💡 ¿Quieres formar parte de un proyecto innovador que transforma la atención al paciente? Buscamos un/una Enfermer@ para integrarse en nuestro Patient Support Program (PSP), diseñado para mejorar la calidad de vida, la autonomía funcional y la adherencia terapéutica de los pacientes. 🤝 El PSP ofrece un enfoque multidisciplinar que coordina servicios de enfermería, junto con otros servicios como psicología y nutrición, garantizando el acceso al paciente a estos recursos especializados. 🎯 Tu rol será clave: además de brindar apoyo directo en consultas de enfermería, serás la figura central que coordine al paciente con los otros servicios del programa (psicología, nutrición, etc.), trabajando en estrecha colaboración con estos profesionales especializados. 🏡 Ofrecemos un entorno flexible, trabajo 100% remoto, y la oportunidad de impactar de manera positiva en la vida de los pacientes, contribuyendo a un modelo de atención más humano, integral y cercano. ✨ Si eres una profesional comprometida, organizada y con vocación de servicio, este es tu lugar. ¡Únete a nosotros y sé parte de un programa que marca la diferenc Número de vacantes: 1 Tipo de contrato: Fijo discontinuo Remuneración anual: 30.000 € brutos/año + 5.000 € bonus Ventajas sociales o económicas: - Todas las herramientas de trabajo incluidas. - Excelente ambiente de trabajo, abierto e inclusivo. 🎯 Lo que buscamos en ti 📋 Requisitos: -Formación en ciencias de la salud, enfermería, y estar colegiada en el Colegio de Enfermería. -Experiencia previa en programas de soporte a pacientes (requisito crítico). -Familiarización con comunicación de Eventos Adversos y procesos de reconciliación (Farmacovigilancia). -Conocimiento de Códigos de Buenas Prácticas y Códigos Éticos. -Manejo contrastado de plataformas CRM (Salesforce u otros). -Inglés a nivel de conversación. 💡Competencias: -Capacidad de comunicación, argumentación y escucha activa. -Habilidades analíticas, organizativas y de planificación, con alto sentido de responsabilidad. -Enfoque en la comunicación con el paciente y orientación a resultados. -Trabajo en equipo y colaboración cross-functional. -Creatividad, innovación, integridad, respeto y adaptabilidad. -Seguridad, confianza y capacidad para transmitir valores. -Fuerte motivación por el proyecto. LI-CES #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.