Carl Friedrik

Role Description Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and pursuit of quality. This is a varied and hands-on role covering a broad range of responsibilities, from processing wholesale and corporate orders to managing partner data, supporting deliveries, reporting, and day-to-day coordination. As part of the team’s growth, this role will also support dropshipper management, helping to ensure smooth operations across our partner network. We are looking for a commercially minded, detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to both operational excellence and account growth. Your Responsibilities - Support the full wholesale order cycle, from PO to invoicing, delivery, and after-sales service - Act as the first point of contact for wholesale and corporate partners, providing timely and accurate support - Maintain accurate records across systems, including orders, pricing, inventory, and contacts - Prepare sales materials such as lookbooks, line sheets, order forms, ATS lists, and newness presentations - Coordinate regular account check-ins and maintain strong relationships with key partners - Monitor account performance against agreed commercial terms and ensure alignment with brand and marketing standards - Complete data forms and provide any required information as part of the sales cycle - Organise and present sales data, performance metrics, and account summaries - Collaborate with operations, logistics, and finance teams to ensure smooth partner experiences - Assist with trade show preparation, follow-ups, and general wholesale coordination - Support dropshipper management and partner integrations across relevant platforms - Contribute to growing existing accounts through proactive support and world-class customer service - Identify opportunities to improve processes, including leveraging tools, automation, and AI where relevant Qualifications - 2+ years’ experience in account coordination, sales support, or wholesale operations - Highly organised with strong attention to detail and ability to manage multiple deadlines - Strong Excel / Google Workspace skills, comfortable working with numbers and sales data - Experience with platforms such as Shopify, Xero, and/or dropshipping tools (e.g. Mirakl) is a strong advantage - Familiarity with inventory systems, order management platforms, or CRM tools is a plus - Commercially minded with a proactive approach to supporting account growth - Comfortable working with technology and open to using tools/AI to drive efficiency - Experience in fashion, luxury, or lifestyle brands preferred but not essential - A positive, collaborative team player who is eager to learn and contribute Benefits - Competitive salary - Contributory pension scheme - Annual company trip + regular team social events - Flexible location — London, Barcelona or remote - Premium working spaces in Central London and Barcelona - Funding for learning and professional development - Start date: As soon as possible

Summary Carl Friedrik is a product design company challenging traditional luxury. We design and sell premium accessories and travel goods. We empower modern professionals in their day-to-day lives with our unique blend of intelligent design, fine craftsmanship and long-lasting quality. About the role We are looking for a motivated and talented individual to join our team as Customer Service Representative. Someone who is passionate about customer experience and driving improvements is a must. This will be a fast-paced and intensive role as you will work closely with the E-Commerce Customer Service Manager, helping to solve customer queries and improve customer support KPIs. Responsibilities: - To be the face of Carl Friedrik for the customer, staying up to date with all new projects and developing a strong understanding of our brand and products - Provide knowledgable and confident answers to customers on all platforms (online chat, email, social media, and phone) - Display initiative and an ability for problem solving - Action customer requests across a variety of e-commerce tech platforms and software - Liaise with our warehouse to help track shipments for customers and adjust orders accordingly - Liaise with our Global Payment System to help monitor customers payments/refunds, and returns - Building strong rapports with customers, going above and beyond to help solve their queries Ideal candidate We’re looking for a talented and highly motivated candidate to join our small, high-powered team. Working days - 5 days per week (Thurs - Mon) We are looking for someone that’s: - Passionate: You’re passionate about your role, your team, and serving our customers. - Proactive: You act without being told what to do and have the ability to self-handedly push a new project to the finish line. - Strong communicator: Both within the team and externally (excellent written/verbal skills). - Creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something. - Problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance. Experience - Experience in a customer service or customer-facing role. - Technical understanding of order management softwares and e-commerce platforms. - Native level English. More about Carl Friedrik We are challenging the outdated practises that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional. Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — so form always follows function in our creative process. Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime. Carl Friedrik in the media - New York Times: “Best refined briefcase for daily use: Carl Friedrik” - Forbes: “The new king in the leather goods space” - Featured in HBO’s Emmy award-winning drama, Succession. Benefits - Competitive salary - Contributory pension scheme - Annual company trip + frequent team social events - Flexible location, even remote - Premium co-working spaces in London and Barcelona - Join a fast-growing, agile and international team, passionate about innovation and making a difference