Hartmann Young

• Handling customer queries via phone, email, and chat • Managing returns, refunds, and payment transactions • Investigating delivery issues and coordinating with carriers and couriers • Reviewing orders and handling business-related requests • Working with financial institutions and internal teams when needed • Applying PCI and GDPR standards when handling sensitive customer data • Using an internal Knowledge Base to identify complex cases and escalate them to the right team

• You support customers with general inquiries about their high-quality coffee machines • You provide information on delivery status and assist with possible defects or operating questions • You deliver first-class customer service and represent a world-renowned luxury brand • You carefully document your customer interactions in the system

• Handle customer inquiries via phone, email and chat • Support customers with questions about products, services, orders or general account topics • Update and maintain customer records • Ensure a friendly, professional and solution oriented customer experience