Mirantis

Mirantis provides software and services for the open source cloud operating system OpenStack. The privately owned global company builds and manages open cloud infrastructure that e

Account Manager

Location

Poland

Posted

46 days ago

Salary

0

Seniority

Senior

Job Description

Account Manager

Mirantis

• Serve as the primary technical contact and advocate for assigned enterprise customers, ensuring operational excellence and strategic alignment. • Drive customer growth and adoption by identifying and enabling new workloads, integrations, and use cases within the customer’s environment. • Proactively manage a book of assigned customers, tracking engagement, adoption trends, and expansion opportunities. • Analyze customer solutions holistically, identify technical or process gaps that hinder adoption or efficiency, and drive utilization growth through consultative engagement and actionable guidance. • Conduct regular on-site and virtual customer engagements, including architecture reviews, enablement sessions, and roadmap discussions (travel up to 25% required). • Partner with customer DevOps and application teams to map workloads effectively across Kubernetes, OpenStack, and virtualization platforms. • Lead technical enablement and lifecycle management, ensuring environments are secure, current, and optimized for performance. • Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle and influence roadmap decisions. • Develop and maintain customer success and adoption plans, with measurable milestones tied to usage growth and business outcomes. • Participate in Quarterly Business Reviews (QBRs) and strategy sessions, showcasing technical value delivered and proposing next-phase adoption initiatives. • Support incident management and escalation processes as a trusted technical liaison, ensuring strong communication and resolution outcomes.

Job Requirements

  • 5+ years in a technical, customer-facing role (TAM, Solutions Architect, or Consultant).
  • Demonstrated success growing adoption, consumption, or footprint within a book of enterprise customers.
  • Deep, hands-on expertise with Kubernetes, OpenStack, and virtualization platforms.
  • Strong understanding of application-layer technologies, including microservices, APIs, and CI/CD pipelines.
  • Experience with DevOps tools such as Helm, Terraform, GitOps, Jenkins, or ArgoCD.
  • Proven ability to build and expand relationships with both technical and executive stakeholders.
  • Excellent communication, presentation, and consultative skills — confident leading workshops and influencing customer direction.
  • Ability to travel up to 25%, including on-site customer meetings and strategic sessions across EMEA or globally.

Benefits

  • Work in a global, collaborative, remote-first culture that rewards initiative and execution.
  • Play a pivotal role in shaping the next era of cloud and AI modernisation.
  • Manage high-impact enterprise accounts with immediate opportunity for growth.
  • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
  • Be a part of cutting-edge, open-source innovation.
  • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
  • Professional development and training.
  • Attend conferences and working groups.
  • Customized workstation (macOS, Windows).
  • Competitive compensation, performance incentives, and opportunities for advancement.

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