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Level 2 Engineer – MSP, Infrastructure, Escalations
Location
Sri Lanka
Posted
39 days ago
Salary
0
Seniority
Senior
Job Description
Level 2 Engineer – MSP, Infrastructure, Escalations
Dijital Team
• Own and resolve escalated tickets from Level 1 through to resolution • Troubleshoot and support **Windows Server environments** (AD, DNS, DHCP) • Advanced administration and troubleshooting of **Microsoft 365** (Exchange, identity, MFA, Conditional Access) • Diagnose and resolve **networking issues** (LAN/WAN, VLANs, DNS) • Implement and manage **firewall changes** (FortiGate preferred) • Validate and troubleshoot **backup and DR solutions** (Datto, Cove, Veeam or similar) • Respond to monitoring alerts and improve system stability • Create and maintain **SOPs, documentation, and runbooks** • Mentor Level 1 engineers and reduce unnecessary escalations • Proactively identify risks, security gaps, and improvement opportunities
Job Requirements
- Proven **MSP experience** as a Level 2 / Escalation Engineer
- Strong hands‑on skills in **Windows Server, Microsoft 365, networking, firewalls, and backups**
- Confident with **full ticket ownership and root‑cause analysis**
- Comfortable working in a **fast‑paced MSP environment**
- Strong communication, documentation, and process discipline
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Senior .Net Engineer
CiklumAt Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.
Ciklum is looking for a Senior .Net Engineer to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior .Net Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Client for this project is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. They are launching a digital transformation project to evaluate existing technology across the tax lifecycle and determine the best future state for that technology. This will include decomposing existing assets to determine functionality, assessment of those functionalities to determine the appropriate end state and building of new technologies to replace those functionalities. Responsibilities: - Back-end development of new functionality - Participating in code and architectural reviews, documenting architecture - Communicating with stakeholders: PMs, developers, architects, QA engineers and other colleagues - Proactive position in solution development, processes improvements - Delivering the product roadmap and planning for the future - Handle complex problems that might arise during solution development and provide field support with creative and rapid solutions - Ensure that the highest coding standards are met and write highly testable, automatable and performant code over the whole SDLC - Accelerated and Productive Development using AI Tools Requirements: - More than 4 years of experience in commercial software development - Excellent knowledge of computer science and computing theory: - OOP, DDD, SOLID, TDD, BDD - Database theory (RDBMS, NoSQL) - Algorithms and data structures - Design, architectural and enterprise patterns - Understanding of network protocols and conventions (e.g. HTTP, REST), authentication and authorization flows and practices - Experience with NoSQL (e.g. Mongodb, DynamoDB) - Knowledge of key-value storages (e.g. Redis, Memcached) - Basic knowledge of containerization and orchestration (Docker, Kubernetes) - Excellent knowledge and experience with C# and .NET - Should possess exposure and hands on experience with AI tools preferably github copilot, and additionally exposure to Vibe coding - Commercial experience with: - .NET Framework, .NET Core, ASP.NET (Core, MVC, WebAPI) - ORM (e.g. Entity Framework, Dapper) - RDBMS (especially SQL Server) - Messaging systems (e.g. RabbitMQ, ServiceBus) - Cloud providers (e.g. Azure) - Testing frameworks (e.g. NUnit, XUnit, MSTest) - Web Servers - Version control systems (e.g. GIT) - Upper-intermediate English or above Desirable: - Experience with Search Engines (e.g. ElasticSearch, Azure Search) - Experience with REST API development for mobile application - Experience with integration with 3rd party solutions Personal skills: - Ability to relate positively to and engage with a wide range of people - Strong self-motivation, reliable and flexible team-player. High attention to details - Always seeking to improve processes and suggest alternative better solutions - Be ready to embrace change, be flexible - Ability and willingness to mentor more junior team members What`s in it for you? - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.
Analytics Engineer (mid-level)
PleoSmart company cards. Automated expense reports. Out-of-pocket expenses. One solution for all your company spending.
About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for an Analytics Engineer to join our Critical Data Products (CDP) team at Pleo. This team is pivotal in delivering and enhancing high-quality, robust data solutions that underpin Pleo’s essential data-driven products and operations. You will focus on building and refining the data models, semantic layers, and data structures that are the backbone of business critical data pipelines. This role is ideal for someone who loves translating complex requirements into clean and scalable models, and who wants to work in a fast-paced, product-led environment where data is core to decision-making. Who you’ll be working with You'll be reporting to the Manager of the CDP team which sits within the Product Hub in the Data department. The CDP team include members from Data Analytics, Data Engineering, and Analytics Engineering, all working together to support a wide scope across KYC/Compliance, FinCrime, Credit, Card/Banking Infrastructure, Regulatory Reporting and product teams across Pleo. The team delivers critical data pipelines, dashboards, reporting, strategic insights and data enablement guidance within this scope. Our team values trust, reliability, business understanding, alignment, and proactivity. We build strong relationships with our stakeholders, provide reliable data products, stay on top of strategic priorities, and proactively bring insights that drive impact. What you’ll be doing - Build and maintain business-critical data models in dbt that power credit, payments, and fraud/AML reporting and decision-making. - Partner closely with stakeholders, Data Engineers and Data Analysts to align on requirements, ownership, and success criteria. - Contribute to our semantic layer (LookML) to enable consistent and scalable reporting as well as self-serve exploration. - Own and improve data quality through testing, documentation, monitoring, and proactive issue detection (including working with orchestration where needed, e.g. Airflow/Astronomer). - Contribute to shared analytics engineering ways of working: code reviews, standards, reusable patterns, and reducing technical debt. What you bring - Solid experience working with dbt and modern cloud data warehouses like BigQuery. - Strong SQL skills and experience building well-structured, reusable models in a layered architecture. - Ability to translate messy or ambiguous business logic into clean, performant data transformations. - Familiarity with Git-based workflows, version control, and basic CI/CD practices for analytics code. - A strong sense of ownership and responsibility for your work, pragmatic problem-solving and stakeholder management skills. Why is this role a good fit for you This role is for you if: - You are comfortable working following high engineering and data platform standards (e.g. CI/CD, code reviews, PRs, established data governance…). - You are excited to partner closely with non-technical business domain experts and to learn from senior colleagues from many data disciplines. - You want to deepen your knowledge and expertise in the areas of payments, credit, and fraud/AML. This role may not be for you if: - You want to go deep in one domain for a long time. As an AE in the CDP team, you will be supporting multiple domains and shared definitions, which can mean a lot of context switching. - You prefer lower-stakes analytics work. The CDP team works on business critical (credit, payments, fraud/AML) matters, so reliability and operational discipline are a bigger part of the job. - You find it difficult to proactively engage with colleagues outside of the Data world. How you’ll develop in this role In your first few months at Pleo, you will: - Dive deeper into at least one of our business-critical domains (Credit, Payments, Fraud/AML) and learn the reliability expectations around those pipelines and models. - Grow your career in a supportive culture where you'll gain cross-functional insights from our team including Data Engineers, Data Analysts, and Analytics Engineers, as well as from business stakeholders. - Expand your impact by enabling analysts and stakeholders to work more effectively with trusted, well-documented data. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in data and analytics. The location The role can be based in Denmark, Portugal, Spain or the UK. We can hire either remotely, hybrid or in office but you need to be physically based in any of those countries. Please note we are unable to offer visa sponsorship for this role in any of the listed locations you find in the job info so you will need to have a valid right to work. We’re happy to share more about our approach to pay and this range during your first call with us! Show me the benefits - Your own Pleo card (no more out-of-pocket spending!) - Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office - Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis - We offer 25 days of holiday + your public holidays - For our Team, we offer both hybrid and fully remote working options - Option to purchase 5 additional days of holiday through a salary sacrifice - We use MyndUp to give our employees access to free mental health and well-being support with great success so far - Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work The Interview Process - Intro call: A 30-minutes chat with our Talent Partner to discuss the role and your background. - A SQL coding exercise you complete via our secure coding platform - A Hiring Manager interview: A 60-minutes meeting with the team manager to deep dive into your technical experience, domain knowledge and project experience. - A Team interview: a 60-minutes interview with the team where we’ll deep dive into your analytical approach and business domain knowledge. Transparency is important to us so we also wanted to share some insights about what we’re looking for in applications to ensure you can set yourself up for success! Last time we hired an Analytics Engineer, we received a total of 268 applications but only 8 were selected for an intro call. Some of the key reasons why previous candidates didn’t make it past the application screening stage include: - We receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI—it’s a big focus for us internally too—but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you—not AI—know from your previous experience. A top tip from us is to use the “Achieved X, as measured by Y, by doing Z” formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you’ve worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background. - Every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process. - Profile to role fit: there was misunderstanding about the type of experience we expect from an Analytics Engineer and we received many applications from candidates who had never been exposed to a product-led environment or had been exclusively focused on SQL/dbt work when we’re looking for both technical and stakeholders management, as well as team collaboration experience. We’ve taken great care in writing this role description to reflect the reality of the job as best as possible, please ensure you read it carefully and highlight on your CV the experience relevant to what we are looking for. About your application - English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us. - A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails. - Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us. - Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you. - Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here. - Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role. - Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.
Quality Assurance Engineer
Reveal TechnologyFounded in the mid‑2010s, Reveal Technology operates as a mission‑driven startup headquartered in Bozeman, Montana, specializing in defense and public‑safety software tools s
Title: Quality Assurance Engineer Location: Remote, USA Department: Engineering – Human Systems Job Description: About Reveal Technology Founded in 2019, Reveal is a dynamic startup revolutionizing field operations by delivering software tools and intelligence to operators in remote, disconnected, and extreme environments. Reveal is the Digital Arms Room for the Modern Warrior — providing the tactical intelligence and automation platform for physical, human, and digital terrain at the edge. Our flagship products include Farsight, a 3D processing and mission planning platform that transforms complex terrain into operational advantage, and Identifi, a secure identity verification solution designed for rapid, trusted identification in dynamic environments. In 2026, Reveal expanded its software portfolio to include Chronos and Anomaly 6, further strengthening its capabilities across the modern battlefield. Reveal exists to serve defense, security, and public safety missions where time is compressed, information is contested, and precision matters. We are scaling our team and technology to meet the accelerating demands of modern warfare and national security. About the Role We’re looking for a QA Engineer to join our Human Systems team, with a primary focus on Android testing and quality. You’ll play a key role in ensuring stability, performance, and usability across the mobile platform, while also contributing to testing efforts for our cloud-based systems. In this role, you’ll design and execute test strategies, contribute to automation efforts, and partner closely with developers and product teams to deliver reliable, high-performing software. You’ll be joining a collaborative QA group that takes ownership from day one and directly influences how features are built and released. Quality here isn’t something we validate at the end—it’s something we help shape throughout development. Responsibilities - Perform manual testing across our product suite, with a primary focus on Android and cloud-based systems - Create and maintain test cases, and contribute to test planning based on feature scope and risk - Contribute to and expand automation efforts using Espresso, with a transition toward a framework supporting Jetpack Compose - Collaborate closely with engineers, product, and cross-functional teams to communicate issues, validate fixes, and align on testing timelines - Adapt quickly to new product initiatives and take ownership of testing efforts in evolving areas - Validate functionality, performance, and overall user experience across Android and cloud environments Requirements - At least 2-5 years of experience on teams building, testing, and shipping complex software - Bachelors Degree in a technical field or relevant experience - Strong experience balancing manual exploratory testing with automation - Experience with at least one mobile automation framework (Espresso, Appium, etc.), with a preference for Android-focused testing - Strong ability to document, reproduce, and troubleshoot issues with clear and actionable detail - Analytical mindset with strong problem-solving skills - Experience working with test management tools (e.g., Qase, TestRail, or similar) - Familiarity with command line environments (Linux, macOS, or Windows) - Ability to work independently, plan and prioritize tasks, and deliver results in a remote environment - Comfortable testing Android and cloud-based systems - Ability to thrive with minimal day-to-day oversight and proactively drive quality without explicit direction Nice to Haves - Experience with GitHub - Experience with CI/CD Pipelines - Experience with Android Studio - Familiarity with Jetpack Compose and testing strategies for Compose-based UIs - Experience with Playwright or other web automation tools for cloud-based systems - Experience testing client-server or API-driven applications - Experience working in a startup-style development environment Compensation - Salary ($50,000 - $80,000) + Equity - Salary is determined by the applicant's experience, knowledge, skills, abilities, internal equity, and alignment with market data. Benefits - Medical, Dental, Vision coverage - HSA/FSA options - Parental Leave - 401(k): 100% match for the first 6% contributed - Unlimited Paid Time Off - Home Office Stipend This position will be open on or our website until it is successfully filled. To submit your application, please click the “Apply” button and follow the steps as directed. Proof of identity and eligibility to work in the United States is required for all hires. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Note: This job posting is intended for direct applicants only. We do not accept any unsolicited applications and request no outside recruiters contact us regarding this role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.



