Position Title: Behavioral Health EAP Consultant I Location: GA-ATLANTA, 740 W PEACHTREE ST NW OH-CINCINNATI, 3075 VANDERCAR WAY FL-LAKE MARY, 3200 LAKE EMMA RD, STE 1000 IA-DES MOINES, 1530 E EUCLID AVE KY-LOUISVILLE, 3195 TERRA CROSSING BLVD STE 203-204 & 300 Job Description: Anticipated End Date: 2026-04-23 Position Title: Behavioral Health EAP Consultant I Job Description: Shift: Monday - Friday; 9:30am - 6:00pm MST Location: Virtual; Alternate locations may be considered if candidates reside within a commuting distance from an office Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Behavioral Health EAP Consultant I is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives. How you will make an impact: - Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action. - Provides telephone and or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s). - Manages Critical Incident Stress Debriefing requests. - Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan. - Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system. Minimum Requirements: - Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience, which would provide an equivalent background. - Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required. Preferred skills, capabilities, and experiences: - MA/MS preferred. - Spanish bilingual preferred. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Licensed/Certified Behavioral Health Role Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

**Please note the pay for this position is for the Northern California region only. We pay based on your geographic area and salaries vary by region. We are open to any KP footprint for this role in CA, CO, WA, OR, GA, MD, VA, MD, D.C. The Consultant V plays a key role within the Community & Social Health organization by helping identify, evaluate, and launch new strategic ventures that improve health outcomes and advance Kaiser Permanente’s mission. Working closely with the Executive Director, Impact & Partnerships, this role leads the early stages of new opportunities: assessing clinical relevance, operational feasibility, and overall value to determine whether ideas should move forward. The Consultant V brings input from clinicians, operators, and business partners, conducts and coordinates analysis, and translates complex information into clear recommendations. The role’s primary goal is to move new ideas to a clear “go or no‑go” decision and set them up for successful implementation if approved. Job Responsibilities: Opportunity Strategy & Clinical Diligence - Lead end‑to‑end evaluation of new partnership and venture ideas, assessing clinical relevance, operational feasibility, financial implications, and community impact. - Partner with the Executive Director, Impact & Partnerships, to shape opportunity strategy and guide initiatives to clear go / no‑go decisions. Stakeholder Alignment & Analysis - Engage clinicians, operational leaders, health plan partners, and functional teams to gather input and build alignment around proposed opportunities. - Coordinate and synthesize research, data analysis, and market insights into clear, decision‑ready recommendations for senior leaders. Implementation Design & Governance - Own the high‑level design of approved initiatives, including defining the target operating model, key workflows, roles, dependencies, and success measures. - Ensure proposals and designs align with organizational priorities, regulatory requirements, and internal policies. - Support transition from decision to execution by setting implementation direction and partnering with program and operational teams. Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components, leads change management activities, and performs complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. - Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. - Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. - Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. - Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. - Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Leads change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. - Performs complex data analyses to drive business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. - Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: - Minimum two (2) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: - Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals • Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network • Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results • Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement • Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance • Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives • Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development • Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards • Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care • Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network • Ability to travel up to 80% of the time

Home Loan Consultant Location Remote Category Sales Job Id JR106544 Job Type Full time Remote Summary: The Home Loan Consultant Program is a training pathway to becoming a customer focused Loan Advisor and sales professional within the Call Center department. Employees will provide high quality service by assisting potential and current customers in selecting the best mortgage options and taking ownership to resolve problems and meet customer needs upon successfully obtaining the necessary state mortgage originator licenses. Home Loan Consultant is a customer focused, inside sales position within the Call Center. Home Loan Consultants are responsible for both inbound and outbound calls through various marketing tactics, where providing financial solutions and excellent customer service to customers is top priority. Essential Job Duties and Responsibilities: - Passing SAFE exam, obtaining the required state mortgage originator licenses. - Obtaining and or/ maintaining applicable state and NMLS licensure, or renewing your NMLS license within the time period determined and communicated to you by the Company. - Analyzes applicant information to determine whether the customer qualifies for a beneficial loan program. - Assists customers in discussing financial objectives and goals and, once licensed will take the initial loan application. - Clearly communicates the loan program terms and benefits available to the customer as well as the loan process. - Ensures all required documents are returned and disclosures are signed in a timely manner. - Follows our sales process and QA requirements to remain compliant. - Continually meets and/or exceeds the Sales KPI’s set by Management. - Is responsive to customers’ needs and expectations. - Has excellent communication skills and is clear, concise, and professional when speaking with customers. - Is eager to develop knowledge of the mortgage industry, products, lending practices, and regulatory guidelines. - Has strong knowledge of mortgage industry, products, lending practices, and regulatory guidelines. - Maintains a professional image and standards consistent with company policies and procedures. - Requires flexible scheduling (weekends and late nights). - Comply with all company policies and procedures. - Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities: This position is an individual contributor with no direct reports and has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Please note that we are only able to consider U.S. citizens or individuals with legal authorization to work in the United States for this role. Foreign nationals requiring sponsorship are not eligible. Education and/or Experience: - High School Diploma required. - At least one (1) year of mortgage sales experience working as bank loan officer or in similar role Certificates, Licenses, Registrations: Home Loan Consultant must pass the NMLS SAFE exam within the first 30 days of this role. Work Complexity: Problems and issues faced are difficult and complex and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.