Career Category Sales Job Description The Executive Biopharmaceutical Representative is responsible for leading the planning and implementation of sales strategies to promote biopharmaceutical products. This role requires maintaining strong relationships with healthcare professionals, improving product awareness, and meeting sales targets. .

Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver high-quality technical support services to enterprise B2B clients via emails; - Join a global support team and offer on-call assistance for critical issues as required; - Troubleshoot complex technical issues and escalate as needed; - Acts as the primary technical contact during the life-cycle Live events; - Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors; - Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience; - Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams. Qualifications - Excellent English communication skills (at least C1 for both spoken and written); - At least 1 year of experience in Tier 2 technical support, preferably in enterprise SaaS environments; - Proven ability to diagnose and resolve complex technical issues quickly; - Ability to work with clients to understand their issues and provide efficient solutions; - Proficient in using ticketing systems like Zendesk, Jira, or similar platforms; - Experience with customer onboarding and platform integration; - Experience in customer onboarding, troubleshooting, and platform integration; Requirements - Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (will be a great plus); - Proficiency in reading and writing scripts in Python, Bash, or JavaScript (will be a great plus). Benefits - Fixed schedule: Monday to Friday, 7:00 AM – 4:00 PM Manila Time; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

• Respond to technical customer inquiries and support escalations via email and chat in Intercom • Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills • Discover and iterate on improvements to internal AI tools to multiply the team's productivity • Collaborate with engineering and design to surface product improvements and deliver effective solutions • Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides • Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

• Take ownership of complex customer environments • Mentor junior team members • Drive the reliability of Hadoop and Spark-based data processing systems • Collaborate closely with customer engineering teams • Deliver high-throughput Hadoop and Spark applications • Solve complex data challenges during migration and upgrades • Ensure reliability and optimise post-migration system performance