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GXA

Building Stronger Businesses & Communities. Providing Managed IT Services in the Dallas-Fort Worth Area since 2008.

L4 Systems Engineer

Systems EngineerSystems EngineerFull TimeRemoteLeadTeam 11-50Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Pakistan

Posted

41 days ago

Salary

0

Seniority

Lead

8 yrs expEnglishAWSAzureCloudITSMSQL

Job Description

L4 Systems Engineer

GXA

• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises). • Provides top-level escalation support, resolving complex technical issues with urgency and precision. • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards. • Serves as a technical advisor and trusted SME in client interactions. • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals. • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting. • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence. • Models proactive problem-solving and accountability in all interactions. • Contributes to playbook and process development, enabling scalable and repeatable technical success.

Job Requirements

  • 8+ years of experience in a similar MSP environment.
  • Demonstrated passion for **excellent customer service**.
  • Strong ability to **prioritize, follow through, and take initiative** without supervision.
  • Resilient under pressure—adept at handling escalations calmly and effectively.
  • Excellent communication and interpersonal skills, with the ability to build trust with both clients and teammates.
  • Collaborative mindset—works well in a fast-paced team environment.
  • Relevant certifications (MCSE, CCNA, AWS SysOps) preferred.
  • Reliable transportation for on-site client visits.
  • Advanced experience with **virtualization environments**.
  • Senior-level proficiency with **Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory**.
  • Strong networking background in **design, configuration, and troubleshooting**.
  • Advanced troubleshooting and problem isolation skills for complex issues.
  • Solid grasp of support tools, service delivery processes, and ITSM methodologies.
  • Typing and documentation skills for accurate and efficient service ticketing.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Auxiliary Benefit Offerings (Legal Shield/Aflac)

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