DeVry University

• Provide support for the new student enrollment process • Develop and validate an estimated financial plan • Maintain understanding of academic and Title IV financial aid programs • Monitor student accounts and provide guidance on financial eligibility • Proactively identify possible academic and financial obstacles • Leverage data and systems to track enrollment, persistence and graduation information • Possess knowledge of resources for informed recommendations • Ensure precise documentation of information by capturing interactions • Evaluate academic and financial situations throughout the student life cycle

Role Description The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters, to ensure students receive the necessary support to reach graduation. This includes: - Advocating for students at every stage of their academic journey. - Establishing personalized relationships. - Monitoring financial and academic progress. - Promoting success through holistic advising. In a dynamic and rapidly changing environment, Student Support Advisors operate within a state-of-the-art call center architecture, where their day is meticulously planned out. Their objective is to offer one-call resolution while inspiring students to take ownership of their educational goals. Through various communication channels, they cater to individual student needs and preferences. This role is a critical ingredient of student success, and proactive, accurate, and timely support can have a substantial impact on the lives of students. Responsibilities - Provide support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options. - Develop and validate an estimated financial plan and establish clear timelines for applicants. - Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures. - Monitor student accounts, provide guidance on financial eligibility, and evaluate academic and financial awards. - Proactively identify possible academic and financial obstacles by analyzing student data. - Effectively leverage data and systems to track accurate enrollment, persistence, and graduation information. - Possess knowledge of resources that can aid in providing informed recommendations based on student needs. - Ensure precise documentation and preservation of information by capturing and recording all interactions. - Employ a high level of discretion and independent judgment to evaluate intricate academic and financial situations. Qualifications - Successfully complete all assessments included in the training program with a passing score. - Have a genuine passion for students’ success and aiding them in accomplishing their goals. - Demonstrate the ability to analyze complex problems and develop innovative solutions. - Collaborate with other departments across various functions to ensure a superior student experience. - Be tech-savvy and possess the ability to navigate multiple systems with ease. - Adhere to all organizational, state, federal, and accrediting body policies and procedures. - Retain a comprehensive understanding of university programs, prerequisites, course materials, and academic engagement. - Demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management. - Exhibit strong attention to detail and communication skills. - Remain accountable to meeting and exceeding service level metrics. - Work effectively in a fast-paced environment. Shift Expectations - Working flexible hours including evening and rotating Saturdays. - The first 6 weeks of training require daily attendance from 9AM-6PM. - Permanent schedule includes 2 shifts of 10AM-7PM/11AM-8PM and 3 shifts of 8AM-5PM/9AM-6PM. - 1 rotating Saturday every four weeks, working either 9AM-1PM or 8AM-4PM. Minimum Qualifications - Some college coursework required. - A minimum of 1-year of exceptional customer service or prior advising experience in an education setting. - Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid. - Ability to proficiently use Microsoft Office suite and database software systems. - A work environment free of distractions and interruptions during your scheduled shift. - Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router. Preferred Qualifications - Prior experience in a similar role within higher education. - Title IV funding experience. - Knowledge and experience with online learning. - Experience working in a fast-paced, dynamic call center environment. Benefits - 401k with up to 6% company match. - Tuition assistance and career development opportunities. - Remote & hybrid opportunities. - Comprehensive health coverage (medical, dental, vision, and mental health). - Generous paid time off, including parental leave and volunteer time off. - FSA/HSA options, disability & life insurance.

• Administrative support role for currently enrolled students. • This is an off campus Federal Work Study Position or Tutor role. • READ 718 is a Brooklyn-based nonprofit literacy center that provides 1:1 evidence-based reading instruction to students in 3rd-8th grade who are reading below grade level and who qualify as low-income. • Commit to at least 1 tutoring semester during the school year, August – December or January – June • Tutors meet 1:1 with the same student(s) twice a week for 10-20 weeks after school (between the hours of 2-7pm EST) • 1-hour sessions • Follow a structured lesson plan using pre-chosen curriculum and texts • Engage in ongoing coaching • All sessions and tasks take place remotely on Zoom!

• Develops and provides students with an approved syllabus • Organizes, prepares, and revises course materials • Uses technological options for online technologies and course-related software • Models effective communications that engage students • Sets clear expectations for the course • Ensures the content and level of material included on exams correspond to terminal objectives • Demonstrates consistency and fairness in grading exams and providing feedback • Embraces responsible use of AI technologies in the classroom • Completes other duties as assigned

• Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives. • Organizes, prepares, and regularly revises and update all course materials. • Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students. • Models effective oral and written communications that engage the students, provide clarity, and improve student learning. • Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories. • Ensures that the content and level of material included on exams correspond to the course terminal objectives. • Demonstrates consistency and fairness in the preparation and grading of exams, and provide timely feedback to students. • Embraces and integrates the responsible use of AI technologies in the classroom to enhance teaching and learning outcomes. • Demonstrates the ability to recognize, evaluate, and address appropriate and inappropriate student use of AI tools in academic work. • Completes other duties as assigned.

• Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives. • Organizes, prepares, and regularly revises and update all course materials. • Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students. • Models effective oral and written communications that engage the students, provide clarity, and improve student learning. • Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories. • Ensures that the content and level of material included on exams correspond to the course terminal objectives. • Demonstrates consistency and fairness in the preparation and grading of exams, and provide timely feedback to students. • Embraces and integrates the responsible use of AI technologies in the classroom to enhance teaching and learning outcomes. • Demonstrates the ability to recognize, evaluate, and address appropriate and inappropriate student use of AI tools in academic work. • Completes other duties as assigned.

• Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives. • Organizes, prepares, and regularly revises and update all course materials. • Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students. • Models effective oral and written communications that engage the students, provide clarity, and improve student learning. • Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories. • Ensures that the content and level of material included on exams correspond to the course terminal objectives. • Demonstrates consistency and fairness in the preparation and grading of exams, and provide timely feedback to students. • Embraces and integrates the responsible use of AI technologies in the classroom to enhance teaching and learning outcomes. • Demonstrates the ability to recognize, evaluate, and address appropriate and inappropriate student use of AI tools in academic work. • Completes other duties as assigned.

• Admissions Advisors engage prospective students through inbound and outbound phone calls and video conferencing to build initial relationships and assess interest. • The role of the Admissions Advisor is to meet daily performance expectations, including call volume, talk time, and applicant progression, while maintaining a high-quality, student-focused outreach experience. • Admissions advisors interview prospective students to determine their motivation for attending college; understand their career goals and the obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles; and ultimately help them identify the degree-program that best matches their needs. • During the interview advisors present information about the benefits of education and DeVry University, tailoring their message to the student’s needs, motivation, and career goals. • Once prospective students decide to enroll, advisors guide them through the admissions process, responding to questions, linking them to financial aid and academic advisors, gathering the documents necessary to start school, and ensuring students complete admissions testing. • By networking and building relationships with their students, admissions advisors identify and contact other prospective students.

• Develops and provides course syllabi and lesson plans • Organizes and prepares course materials • Models effective communications to engage students • Embraces responsible use of AI technologies

• Develops and provides students with an approved DeVry University syllabus that follows a template established by the local campus, and which includes the terminal course objectives. • Organizes, prepares, and regularly revises and update all course materials. • Uses appropriate technological options for online technologies and course-related software, including Websites, e-mail, and online discussions for preparing the course and making it accessible to students. • Models effective oral and written communications that engage the students, provide clarity, and improve student learning. • Sets clear expectations for the course by publishing course terminal objectives, assignment/examinations dates, and weight the distribution of various evaluation categories. • Ensures that the content and level of material included on exams correspond to the course terminal objectives. • Demonstrates consistency and fairness in the preparation and grading of exams and provides timely feedback to students. • Embraces and integrates the responsible use of AI technologies in the classroom to enhance teaching and learning outcomes. • Demonstrates the ability to recognize, evaluate, and address appropriate and inappropriate student use of AI tools in academic work. • Completes other duties as assigned.