Building Stronger Businesses & Communities. Providing Managed IT Services in the Dallas-Fort Worth Area since 2008.
Technical Alignment Engineer
Location
Pakistan
Posted
40 days ago
Salary
0
Seniority
Lead
Job Description
Technical Alignment Engineer
GXA
**Primary Responsibilities** - **Environment Alignment & Health Checks** - Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists. - Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance. - Provide structured reports to vCTOs with risks, gaps, and recommendations. - Handle support escalations requiring L3 technical knowledge. - Ensure proactive alignment and remediation in the following core areas: - **Windows Server & Active Directory/Entra ID** – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization. - **Office 365 & Azure** – Review configuration, licensing, security policies, conditional access, and backup solutions; ensure compliance with best practices. - **Virtualization (VMware/Hyper-V)** – Monitor host/server health, cluster configurations, storage, networking, and failover capabilities. - **Networking (LAN/WAN, VLANs, Firewalls, VPNs)** – Verify firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitoring for security or performance anomalies. - **Endpoint Management (Intune, Compliance & Conditional Access)** – Review device enrollment, compliance policies, Intune configurations, patch/update compliance, and conditional access enforcement. - **Documentation Excellence** - Maintain and improve documentation in IT Glue and Autotask. - Eliminate inconsistencies and ensure “single source of truth” across all client environments. - Create repeatable playbooks and process documentation for future reuse. - **Analysis & Standards Enforcement** - Identify systemic issues and recurring misalignments across multiple clients. - Suggest remediations and contribute insights to Project Initiation Documents (PIDs). - Provide feedback to refine GXA’s alignment methodology and technical standards. - **Collaboration & Support** - Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements. - Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement. - Mentor junior team members and help raise GXA’s technical maturity. **Success Measures (Key Accountabilities)** - **Improved Technical Alignment** – Client environments consistently meet GXA standards. - **Reduced Reactive Noise** – Lower recurring tickets and escalations by catching issues early. - **Documentation Excellence** – IT Glue and Autotask remain accurate, current, and complete. - **Analytical Insight** – Reports and data directly inform vCTO strategies and client roadmaps. - **Standards Advancement** – GXA’s standards evolve through TAE feedback and real-world findings. - **Operational Consistency** – Health checks and documentation delivered on schedule with precision. - **Team Enablement** – vCTOs and service teams rely on the TAE’s data to improve client experience. - **Professional Growth** – Progress toward certifications, advanced technical mastery, and leadership in standards enforcement.
Job Requirements
- Technical Must-Haves**
- 7+ years of IT systems/network engineering at an L4 level.
- Advanced expertise with:
- Windows Server, Active Directory/Entra ID, Office 365, Azure**
- Virtualization and Storage (VMware/Hyper-V)**
- Networking (LAN/WAN, VLANs, firewalls, VPNs)**
- Intune, endpoint compliance, and conditional access policies**
- Strong troubleshooting, diagnostic, and problem isolation skills.
- Proven ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Methodical, detail-oriented, and disciplined approach.
- Preferred / Developmental Goals**
- Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask.
- Contributions to technical standards and alignment libraries.
- Bachelor’s degree in IT, Networking, or equivalent experience (7+ years).
- Certifications (growth path):
- CompTIA Security+ or Network+
- Microsoft Azure/M365 Fundamentals
- Cisco CCNA
- Fortinet NSE 3/4
- VMware VCP/VCTA
- ITIL Foundation
- Willingness to continuously learn and adapt to evolving standards.
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