Ad Sales Representative BBB – Heart of Texas FLSA Status: Non-Exempt Reports to: Advertising Sales Manager Location: 99% remote! Compensation: BBB Advertising Sales Representatives typically earn between $45,000 and $100,000 per year, depending on their performance (commissions are uncapped). Bilingual: Spanish/English a plus! We are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. *BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in U.S. Why BBB? At BBB Heart of Texas, we are more than a trusted name—we are a mission-driven organization committed to advancing marketplace trust. Our Business Development team is nationally recognized for excellence, with multiple top performers ranked among the best in North America. We foster a culture of integrity, collaboration, and continuous growth. Who are you? So, what does an Ad Sales Representative do, you may ask? BBB Ad Sales Representatives promote the value of being a Better Business Bureau Accredited Business to numerous business owners daily. Representatives target businesses that demonstrate BBB values and adhere to ethical advertising standards. Representatives are familiar with the small to medium-sized business market, advertising products, and industry norms. As a representative, you educate all qualified BBB Accredited Businesses on BBB products and ensure they are eligible to purchase advertising and other non-dues products. You are responsible for meeting all sales and production objectives. Join our winning team! Essential Duties and Responsibilities: - Sales & Revenue Generation - Sells advertising and non-dues products or services to BBB Accredited Businesses in an assigned area or territory; meets and exceeds established sales goals and retention targets. - Account Management - Create new accounts and maintain existing accounts to ensure long-term satisfaction and engagement; build and maintain relationships and ensure constant communication throughout the year. - Customer Engagement & Value Demonstration - Contact new and existing customers or clients to explain the features and merits of products or services; utilize persuasive sales techniques, and assist in determining the best application of BBB products or services. - Performance Standards - Achieve minimum standards for business development activities, including a set number of required call volume, daily talk time, and other sales performance metrics. - Collaboration & Teamwork - Work professionally and courteously with support departments and staff to align with company-wide processes and goals; fosters a positive teamwork environment and serves as an advocate for collaborative success. Additional Duties: - Support Leadership & Organizational Goals - Perform assigned tasks and special projects; attend staff events; contribute to BBB's mission, vision, and strategic objectives. - Uphold Professional Standards - Adhere to BBB Standards of Trust and Core Values; demonstrate Respect and honor all people, positions, and BBB organizational processes. - Ensure Accountability & Performance - Maintain punctuality, time management, and attention to detail; follow up on requests to ensure closure. - Deliver Exceptional Services & Team Collaboration - Provide world-class customer service internally and externally; follow up and provide closure to all requests; actively participate as a team player. - Drive Sales & Business Growth - Meet or exceed monthly sales and department metric goals; promote and offer existing AB add-ons for additional locations and/or affiliates when appropriate. - Demonstrate Initiative & Continuous Improvement - Resolve issues independently and propose solutions when escalation is needed; seek coaching and professional development opportunities; identify ways to improve efficiency. Qualifications: Required Skills/Abilities - Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment - Highly proficient in MS Office applications (Outlook, Word, Excel, PowerPoint) and have basic computer skills to learn a CRM system - Excellent communication skills, both verbal (in person and via phone) and written - High level of interpersonal skills and ability to handle sensitive information and documents, and maintain confidentiality - Bilingual (Spanish-English) a plus - Clean criminal background Education and Experience: - Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities - Minimum one year of proven sales experience - Demonstrated Outbound Call Center or Telephone Sales experience - Working knowledge of SEO - Experience in digital advertising sales BBB Perks: - No nights or weekends! - 40-hour work week, No nights or weekends - Medical and additional benefit packages are available.. - Tax-free Flex Spending Account/Health Savings Account options - 401(k) retirement plan with a 5% match and immediate vesting after 90 days. - Employee Assistance Programs - 2 weeks PTO granted after 90 days - 11 paid holidays and birthdays off! - Ongoing training & professional development

This opportunity is suited for specially abled candidates who are interested in accessibility‑focused IT roles. Job Title: Accessibility Support Department: Information Technology Location: Global / Remote Job Type: Employee Job Description: We are seeking an enthusiastic and motivated IT individual to join our team. The successful candidate will support our IT department in enhancing the accessibility of our digital platforms and services, as well as support to build an accessible IT Infrastructure. Responsibilities: - Assist in the development and implementation of accessibility features and improvements. - Conduct accessibility audits on existing systems and provide recommendations for improvements. - Collaborate with the IT team to understand and resolve accessibility issues. - Stay updated with the latest trends and best practices in digital accessibility. - Assist in other IT-related tasks as needed. What skills are required: Qualifications: - Currently enrolled in or recent graduate of a Computer Science, Information Technology, or related field. - Knowledge of accessibility standards. - Strong problem-solving skills and attention to detail. - Excellent communication skills and the ability to work in a team environment.

• Develop and implement a go-to-market strategy for the federal government and social insurance providers • End-to-end responsibility for designated federal or social insurance accounts • Identify, evaluate and prioritize relevant use cases in the federal context • Work with political, domain, IT, security, and procurement stakeholders

• Conduct outreach to dormant customers via phone, email, and SMS • Review customer history and service documentation (including Company Cam photos) • Identify upsell opportunities based on prior services and customer needs • Schedule consultations and book appointments using Arrivy scheduling system • Document all customer interactions, decision timelines, and follow-ups in HubSpot • Prioritize leads using CSM Audit dashboard for efficient pipeline management • Handle inbound customer calls (~120/month) and new lead inquiries from ads, referrals, and other channels • Qualify leads, generate sales deals, and coordinate logistics for outside sales visits • Collaborate with field sales reps to gather insights, objections, and customer preferences • Adjust and present pricing quotes, answer questions, and negotiate within set guidelines • Provide after-hours phone coverage (5:00 PM – 7:30 PM PST) and occasional weekend support during peak seasons • Support a growing team of 4–6 outside sales reps with follow-ups, documentation, and administrative tasks • Report to leadership and execute established workflows rather than building processes from scratch • Utilize AI-generated call summaries to improve follow-ups and efficiency