Title: Products & Industrial Cyber Specialist Location: Grand Prairie United States Full time Job Description: Airbus Commercial Aircraft is looking for a Products & Industrial Cyber Specialist to join our Cyber Security Team based in Grand Prairie, TX This position collaborates with all Digital domains, with Corporate Security, and with our plants and assembly lines to make the traditional as well as the new digitized means of Aircraft production (Industrial Information and Communication Technology systems, Operational Technology (OT) systems and Industrial Automation and Control Systems (IACS) more resilient to cyber attacks. This position will support Industrial Cyber Security requirements and capabilities at all Airbus Helicopter North America sites including Grand Prairie, TX; Columbus, MS; and Fort Erie, ON. Meet the Team: As a multinational company with a global footprint, our business needs protection from security threats and assurance that our end-users (employees, customers and suppliers) have access to the tools and data they need, when they need it. Our partners depend on us to be reliable and secure. Our information management professionals are highly motivated, dynamic and diverse - we value collaboration, teamwork, solidarity, helping each other, achieving results and always putting Airbus first. Your Working Environment: A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games. How We Care for You: - Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") - Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. - Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. - Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. Your Challenges: New and Enhanced Solution Delivery:      50% - Coordinate with the NA HO Digital Cyber Security and NA Digital Industrial Cyber Security Lead on strategy and direction - Adapt and execute the AH Digital Security strategy, Translate the AH Digital Security strategy into operational priorities: - Work with the central Digital Cyber Security teams to tailor and adapt existing security software and services for industrial and OT needs and customer requirements, with focus on - but not limited to - working with the SOC team in the area of industrial cyber monitoring and with the network and connectivity teams in the area of industrial network security - Work with all industrial Digital product teams to deliver secure Industrial IT and OT solutions - Support projects to improve (or recover) security/compliance levels of Digital industrial solutions - Carry out continued identification of industrial customer cyber security needs - Carry out site lead of industrial cyber solutions and service implementation and improvement projects in cooperation with Digital products, plant business, plant focal points - Contribute to the overall industrial cyber security vision and to the Digital Industrial Security roadmap Service Operations, Management, and Monitoring:      30% - Measure (metrics/KPIs) security and compliance levels of Digital industrial solutions - Manage his/her resource needs and contribute to the team's budget planning Local/Division Point of Contact:      20% - Represent the Digital Cyber Security organization in local/division activities and meetings - Educate local/division contacts on Digital Cyber Security policies, performance, and capabilities Additional Responsibilities: Other duties as assigned.       Your Boarding Pass: Required: - Four year college degree in Systems Engineering, Manufacturing Engineering/Automation, Industrial Security/Operational Technology, Information Technology, Cyber Security, Manufacturing Automation, or similar disciplines or equivalent experience - Five years experience in an Information Technology position - Up to 20% Domestic and International Travel involved - Able to work in the US, ability to travel to Canada and Europe - Experience with Cyber Security technology and controls such as anti-virus tools, endpoint detection and response, or other security operations tools - Ability to communicate effectively in verbal and written form in English - Knowledge of common office suites such as Google Workspace - Knowledge of common computer operating systems such as Windows and Linux - General knowledge of security concepts such as anti-malware, network segmentation, and password management Preferred: - Master's degree - Five or more years experience supporting Industrial Cyber Security in a manufacturing or aerospace environment - ITIL Certification - GICSP Global Industrial Cybersecurity Practitioner (GIAC) Certification - GIAC Security Essentials Certification Certification - GIAC Security Leadership Certification Certification - ISACA Certified Information Security Manager Certification - Microsoft Certified Systems Engineer: Security Certification - (ISC)2 SCCP Certification - (ISC)2 CISSP Certification - (ISC)2 ISSAP Certification - SAFe (Scaled Agile Framework) Certification - Active Directory or SCCM related technologies experience - Proficiency in French, German, or Spanish is a plus - Very good understanding of Operational Technology, ICS/IACS, automation systems, shop floor processes and requirements in shop floor environments - IT security professional (certification, references) experience in information systems security technology, ideally with focus\experience in cyber incident detection and response, is an asset - Proven (certification, references) experience in operational technology (OT) is an asset Physical Requirements: - Onsite or remote: Eligible for hybrid work status per company policy and day-to-day workload permits - Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, and reports. [daily] - Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms. [daily] - Speaking: able to speak in conversations and meetings, deliver information and participate in communications. [daily] - Equipment Operation: able to operate most office and personal electronic equipment. [daily] - Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs. [daily] - Lifting: able to lift documents, tools, drawings, electronic equipment up to 10lbs. [daily] - Pushing / Pulling: able to push and pull small office furniture. [rarely] - Sitting: able to sit for long periods of time in meetings, working on the computer. [daily] - Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. [occasionally] - Standing: able to stand for discussions in offices. [up to several times a week] - Travel: able to travel independently and at short notice. [up to monthly] - Walking: able to walk through office and production areas including uneven surfaces. [daily] - PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Americas, Inc. Employment Type: US - Direct Hire Experience Level: Professional Remote Type: Flexible Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Manage and administer Family & Medical Leave Act claims, complete eligibility decisions during intake, and update systems to reflect leave status while ensuring compliance with regulatory requirements.

About the Role As a Support Specialist at FreshBooks, you will be the driving force within a team passionate about delivering the absolute best customer service. You will forge strong connections with our customers, eagerly anticipating the opportunity to help them and consistently surpassing their expectations. You will have the opportunity to deeply investigate complex challenges and engineer elegant, effective solutions. You will thrive on an engaged team of 80+ people with high potential for career elevation. Ultimately, you will become an advocate who goes above and beyond to guarantee an exceptional, lasting customer experience. Our Support Specialists offer phone and email support for our clients from 8:00AM - 8:00PM ET Monday - Sunday, with several shifts available within those times. This opening will cover the 12-8PM shift Monday-Friday shift. Candidates with a flexible schedule will be prioritized. This role can be worked remotely from any of the locations listed above. What You'll Do - Go to great (perhaps extraordinary!) lengths when answering phone calls and email tickets to help customers find solutions to whatever problem they face (or could face in the future). - Keep customers at the core of everything you do and create exceptional experiences that leave every customer feeling supported and appreciated. What You'll Bring - Fantastic Communication Skills: as a Support Specialist you will interact with our customers more frequently than anyone else, so it’s critical that your messages are accurate, clear and concise. Phones are a big part of this role so you should enjoy communication over the phone. - Passion & Empathy: You put yourself in the shoes of the entrepreneurs and business owners who use FreshBooks, and this drives you to take big steps towards finding a solution for each one of our users. - Endurance & Resiliency: every day, you will energetically engage with ~20 customers, you will be able to adapt to each of their own needs and feelings with a positive attitude. - Ambition: You are truly passionate about finding ways to improve our users’ experiences, and you’ll work hard to maintain and grow their knowledge of our product in order to always deliver. - Problem Solving Skills: every question has an answer, and you will either find it or create it! “No” is not part of the FreshBooks vernacular. No matter how unconventional a question may seem, our team is happy to tackle it. - Internet Savvyness: you know the interwebs and its many applications. Note: this posting will be open until April 17th at 8pm easter.

Manage applicant intake and eligibility screening, collect and organize documentation, and maintain accurate data in program systems while ensuring files are audit-ready and coordinating with QA/QC staff for timely reviews.