Title: Operations Unit Supervisor/Leader Location: Tampa United States Job Description: At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Leader / Supervisor to join our management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO's core leadership behaviors: - Ownership: You take responsibility for outcomes in all scenarios. - Adaptability: You navigate dynamic environments with creativity and resilience. - Leading People: You empower individuals and teams to achieve their best. - Collaboration: You build and strengthen partnerships across organizational lines. - Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: - Lead, mentor, and inspire a team of associates in a call center environment to deliver exceptional service that delights our customers and builds their trust. - Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims. - Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations. - Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. - Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. - Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence. - Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. - Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: - Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required). - Experience successfully managing teams in insurance, financial services, call center, retail or other industries. - Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required). - Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. - Strong results orientation, with a history of meeting or exceeding performance goals. - Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. - Ability to analyze data and metrics to inform decision-making and improve customer outcomes. - Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence. Why Join GEICO? - Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. - Inclusive Culture: Join a company that values diversity, collaboration, and innovation. - Workplace Flexibility: Benefit from a hybrid work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year. - Professional Growth: Access GEICO's industry-leading training programs and development opportunities: - Licensing and continuing education at no cost to you. - Leadership development programs and hundreds of eLearning courses to enhance your skills. Additional Perks: - Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. - 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Increased Earnings Potential: - Pay Transparency: The starting salary for this position is between $60,270 and $115,825 annually - Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers. #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. - Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. - Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. - Access to additional benefits like mental healthcare as well as fertility and adoption assistance. - Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.