We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: Coordinate service requests, timelines, and task progress Communicate with clients and team members to gather and confirm details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records and service documentation Ensure all tasks are completed accurately and on time Assist with workflow coordination to keep operations running efficiently Support a positive and seamless client experience What We're Looking For: Strong communication and organizational skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity to build valuable coordination and support skills Supportive and collaborative team environment

Title: Medical Operations Coordinator Center (MOCC) Coordinator - Hybrid Indy Location: Indianapolis, IN, US Hybrid Job Description: Medical Operations Coordinator Center (MOCC) Coordinator Indiana public sector client is leading a multi-year, federally funded rural health transformation initiative focused on strengthening healthcare delivery, workforce capacity, and health outcomes across the state. This effort supports system-wide innovation, regional collaboration, infrastructure development, and expanded access to care for underserved and rural communities. This role contributes directly to statewide transformation efforts aimed at improving care coordination, integrating services across the health system, and driving sustainable, equitable health outcomes in underserved regions. Description of Duties: The MOCC Coordinator will support coordination and operational activities within a medical operations environment, working collaboratively with emergency medical services and public safety stakeholders. Responsibilities include: - Supporting coordination activities within a medical operations or emergency response environment - Collaborating with EMS professionals, dispatch personnel, and public safety partners - Assisting with project tracking, documentation, and operational planning activities - Facilitating communication across healthcare and emergency response stakeholders - Supporting strategic and collaborative initiatives designed to strengthen care coordination - Contributing to structured reporting and performance tracking efforts Desired Skills and Experience: - Experience as a current or former EMR, EMT, AEMT, paramedic, or public safety professional (e.g., 911 dispatch) - Strong project management skills - Demonstrated ability to work strategically and collaboratively - Strong communication and stakeholder coordination skills Working Schedule and Travel: - Hybrid – Indianapolis (3 days on-site, 2 days remote) - Periodic in-state travel as required Education: - Bachelor’s degree in nursing, public health, or related field - Master’s degree preferred

• Provide high-level administrative support to the SCOPE Director, including: • Balance, prioritize, and organize all internal and external demands on the Director’s time, exercising sound judgment and complex decision making • Frequent check-ins with Director to confirm new or emerging priorities, ensure alignment on current projects, help develop creative solutions in close collaboration with the Director • Attend meetings to take notes, document decisions, and track follow-up actions for the Director and the program • Manage and maintain the Director’s calendar, including scheduling meetings, coordinating priorities, and ensuring preparedness for all engagements • Active inbox management for the Director including prioritizing time-sensitive communications, drafting responses, efficiently organizing, labeling and archiving, and tracking action items and deadlines • Coordinate travel logistics and ensure the Director has all necessary materials and information for events • Track and process reimbursements and receipts • Develop process for maintaining and updating Directors’ task list; create accountability measures for the Director to ensure all tasks are completed • Gather and organize updates from program staff through a weekly tracking system • Compile and summarize information for reporting purposes, including grant reporting • Track annual calendars for events, retreats, and key organizational activities • Serve as a liaison to support clear, respectful communication between leadership, staff, and external partners • Provide operational and logistical support to the SCOPE and Grassroots Organizing teams, including: • Develop, build and manage organizational systems for the team that foster efficient, effective tracking of progress toward goals and can illustrate the team’s impact • Participate in team meetings to support coordination of campaigns and events • Collaborate with other SURJ departments as needed • Lead logistics planning for in-person retreats (approximately twice per year) • Provide on-the-ground support for team events, retreats, canvassing efforts and other in-person gatherings • Conduct research related to SCOPE and GRO campaign plans and strategies (i.e. tenants’ rights, fair housing) and prepare reports to support team projects • Project manage department’s responsibilities in organization-wide projects such as drive optimization with other administrative support staff • May coordinate activities of peers and other colleagues for specific projects such a metrics tracking, team gatherings, lobbying coordination • Support staff hiring and onboarding processes including preparing materials for new department staff in coordination with the Director or Deputy Director • Additional support may include: • Assisting with database-related tasks • Creating basic graphics and drafting or scheduling social media content • Updating the Southern Crossroads website • Contribute as an active member of SURJ and the Southern Crossroads team: • Communicate proactively with your supervisor regarding workload, priorities, and schedule changes • Meet regularly with your supervisor to develop work plans, set goals, and track progress • Attend staff meetings across SURJ, Southern Crossroads, and relevant regional teams • Complete weekly, monthly, and annual planning • Develop and maintain an annual professional development plan, including trainings or learning opportunities • Participate in periodic reviews to assess progress and adjust goals • Maintain accurate work schedules and calendars • Complete timesheets and track leave in required systems • Engage in a culture of direct, respectful feedback that is kind

TITLE: ANALYST - OPERATIONS QUALITY ASSURANCE STATUS: EXEMPT REPORTS TO: SUP - OPERATIONS QUALITY ASSURANCE DEPARTMENT: OPERATIONS CONTINUOUS IMPROVEMENT JOB CODE: 11743 PAY RANGE: $77,500.00 - $79,000.00 ANNUALLY GENERAL DESCRIPTION: Analyze and review data received from Payment Operations and Service Operations. Import, edit, and maintain all work related to Payment Operations and Service Operations in SecondLook system. Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with minimal supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. TASKS, DUTIES, FUNCTIONS: - Responsible for new project implementation. Work with business owners to create a thorough audit checklist that address regulatory and compliance issues, audit failures, operational gaps, and protect member experiences. - Import reviews into SecondLook. Ensure files are imported in a timely manner and align with standard level agreements. - Manage SecondLook customization request logs. Evaluate and verify software updates and communicate changes to business owners. - Monitor SecondLook access and perform routine operational log audits. Review login credentials and timestamps for adherence to department policies and standards. - Responsible for evaluating month end production and turn times. Recommend benchmark adjustments as needed based on historical data and performance averages. - Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program. - Process all regulatory and compliance tasks accurately and within required timeframes. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Actively participate in team discussions, meetings, and events. - Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines. - Develop and maintain internal job aids and training documents. Responsible for updating the quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines and internal policies and procedures. - Monitor and confirm management corrective actions to address findings from compliance reviews. Perform follow-up reviews to determine appropriate action was taken on reported findings and that desired results are achieved. - Drive process improvement initiatives. Collaborate with management to identify process inefficiencies and submit procedural updates for approval, as needed. Update and maintain department procedures. - Perform all other related duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to audit consumer and mortgage loan documents. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Credit union management and all levels of staff. - EXTERNAL: Members, peers at other financial institutions, vendors, insurance companies. QUALIFICATIONS: - EDUCATION: Bachelor’s degree in business, Finance, or equivalent work experience in a related field Preferred. - EXPERIENCE: 5 years or more in a position performing credit and financial analysis within a financial institution. - KNOWLEDGE/SKILLS: Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices. Maintain and keep current knowledge of all regulations outlined in job description. Proven ability to meet and/or exceed individual and team goals. Ability to multi-task effectively and meet deadlines with limited supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. Must work well in a fast paced and flexible production-oriented department. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 4/17/2026