• Provide strategic and operational leadership for a multi-country engineering organization • Design and manage a multi-level management structure • Own and scale our hiring engine • Build a culture of continuous growth and accountability • Implement and refine CI/CD practices • Foster a culture of execution excellence and continuous improvement • Drive technical and architectural alignment across teams

As a Manager for our Advanced Support Engineering team, you will be a key leader in driving the success of our Enterprise Support organization. Your primary responsibility is to provide high-level support and guidance to your team of Advanced Support Engineers, who are on the front lines of remediating highly visible, production-down incidents as well as complex technical cases that require development engagement. You will empower your team to effectively manage critical customer situations, reduce environmental risks, and maximize the value of Citrix products. This role requires a strong leader with a deep understanding of our product portfolio, exceptional communication skills, and the ability to mentor and develop a high-performing team. Your leadership will be instrumental in building customer trust and ensuring a high standard of service delivery. Job Description/Responsibilities: - Team Leadership and Development: Manage, mentor, and coach a team of Advanced Support Engineers. Conduct regular performance reviews and provide continuous feedback to foster professional growth and expertise. - Be accountable for Team Key Performance Indicators of critical success metrics that drive positive customer outcomes through leading and lagging measures - Incident Oversight: Provide strategic oversight and guidance during major incidents. You will act as a senior escalation point for your team, ensuring they have the support and resources needed to successfully remediate complex customer issues. - Strategic Planning: Develop and refine training, processes, and best practices. Work to continuously improve the team's efficiency and effectiveness in handling high-impact situations. - Executive Communication: Be prepared to lead and participate in high-stakes business discussions. This includes communicating incident status, resolution plans, and risk mitigation strategies to senior leadership and key stakeholders. - Cross-Functional Collaboration: Partner with leadership across Support, Sales, and Product Engineering to ensure a coordinated approach to customer challenges and to drive improvements in our products and services. - Customer Relationship Management: Maintain a strong focus on customer satisfaction and trust. You will work with your team to ensure every customer engagement is a positive one, even under the most challenging circumstances. - Availability: This role may require periodic engagement or coverage during late hours or weekends for critical issues. Required Skills & Qualifications - Proven Leadership Experience: A demonstrated ability to lead, motivate, and manage a team in a fast-paced, high-pressure environment. Typically requires a University Degree or equivalent experience and minimum 7 years prior relevant experience. - Incident Management Expertise: Extensive experience in a critical incident or crisis management role, with a solid understanding of incident response principles. - Technical Acumen: A proficient and comprehensive understanding of the Citrix product portfolio is essential to guide your team and make sound decisions. - Exceptional Communication: Superior written and verbal communication skills are non-negotiable for this role, as you will be communicating at both a technical and executive level. - Strategic Thinking: The ability to think strategically about customer risk, team development, and process improvement to drive long-term success. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Software Engineering Manager, Platform with DraftKings, you will step into a pivotal role within our established and globally distributed platform engineering team. Your team owns the foundational building blocks that engineering teams across the organization rely on - from core shared libraries and golden-path tooling to compliance capabilities and developer experience initiatives. This is an opportunity to lead a team of talented individuals delivering solutions that make every engineer at DraftKings more productive and effective. What you'll do as a Software Engineering Manager, Platform - Lead a team of 4-6 engineers to deliver business-critical platform capabilities with high quality. - Own the technical direction of core shared libraries and internal frameworks, driving adoption and supporting consuming teams across the organization. - Drive the evolution of service creation tooling - templates, pipelines, and reference implementations - that define the golden path for building new services. - Partner with compliance and legal stakeholders to ensure systems meet regulatory requirements across multiple jurisdictions. - Shape the future of developer experience by driving initiatives around internal developer portal, service scorecards, and engineering effectiveness metrics. - Collaborate with stakeholders and engineering teams to influence the platform roadmap, balancing competing priorities from multiple internal customers. - Shield the team from distractions and remove blockers to ensure engineers can stay focused on deep, meaningful work. - Champion AI-assisted development practices, encouraging your team to leverage AI tools to accelerate delivery and improve code quality. - Mentor team members for career growth, foster a transparent team culture, and actively participate in implementation alongside your engineers. What you'll bring - At least 3 years of experience leading a software engineering team of 4 or more engineers, ideally within platform, infrastructure, or shared services environments. - Proven ability to identify, develop, and retain high-performing engineering talent while fostering a strong, collaborative team culture. - Experience designing and maintaining shared libraries or SDKs, with a deep understanding of API design, versioning strategies, and backward compatibility. - Professional experience building backend systems within the .NET ecosystem or similar technology stacks, with a focus on delivering scalable, reliable, and high-quality solutions. - Hands-on experience with distributed systems, microservices architecture, and event-driven messaging technologies such as Kafka or RabbitMQ. - Strong understanding of continuous integration and continuous delivery practices, along with experience in containerization and modern deployment workflows. - Comfort integrating AI tools into engineering workflows, with a mindset that embraces innovation and leverages AI to enhance team productivity and outcomes. - Experience working in gaming, sports betting, fintech, or other highly regulated industries, leading large-scale migrations, and influencing teams outside your direct reporting line to drive adoption of shared tools and standards, is considered an advantage. #LI-OK1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

Role Description Looking for your first remote job or a flexible opportunity to earn and grow? Join Globe Life AO and start your career in a flexible, work-from-home role where you’ll gain valuable experience supporting day-to-day business processes. We’re currently expanding and seeking driven individuals who are ready to learn, grow, and be part of a supportive remote team. No prior experience is needed—we provide all the training you need to succeed. - Support internal teams with daily administrative and process tasks - Maintain accurate records and update systems as needed - Help ensure smooth and efficient workflow across departments Qualifications - Open to fresh graduates and entry-level applicants - Strong attention to detail and organizational skills - Good written and verbal communication skills - Comfortable using basic digital tools (email, spreadsheets, etc.) - Self-motivated and able to work independently Requirements - Job seekers looking for remote/work-from-home opportunities - Individuals starting their career or exploring a career shift - Organized and dependable individuals who enjoy supporting processes - Those who value flexibility and a results-driven environment Benefits - 100% remote work setup - Flexible schedule options - Training and mentorship provided - Performance-based growth opportunities - Supportive and collaborative team culture