Description Own the Growth: Driving Business Outcomes through 1:1 Communications. Our team and what we’ll accomplish together Join the Comms & Personalization (C&P) team and drive the future of marketing innovation! Our vision is to Reinvent how we engage with our customers—delivering highly relevant messages on their preferred channels at the perfect moment to maximize sales, ROI, and operational efficiency, all powered by automation and AI. Reporting to the Manager - 1:1 Comms Growth, you will be a key leader in realizing this vision, taking full ownership of the business growth and sales accountability for your core business portfolios through strategic leadership, data-driven decision-making, performance optimization, and identification of new growth opportunities. What You'll Do Strategic Targets Ownership - Collaborate with Marketing and Digital GTM teams to set and drive 1:1 communication targets for your core business portfolios, taking full ownership of sales and growth accountability Performance Insights and Optimizations - Maintain a hands-on watch on all KPIs, clearly articulating the business drivers behind performance shifts (tactics, offers, conversion improvements) - Analyze performance data to identify opportunities, diagnose issues, and translate insights into clear actions and business recommendations. - Partner closely with GTM teams to optimize underperforming areas and turn business priorities into targeted action plans. - Develop and execute outbound and inbound channels orchestration strategies to effectively retarget customers via 1:1 mediums based on web, app, or inbound call behavior. Portfolio Ownership - Lead the prioritization of 1:1 communications initiatives within your business area, partnering with Marketing and Channels to determine which campaigns and tactics should move forward based on business outcome and ROI. In parallel, work with Marketing, Product, and Engineering teams to prioritize enabling capabilities and define the roadmap needed to deliver against business needs and maximize value. - Lead your cross-functional stakeholders in effective campaign planning, launching campaigns on time, continuous performance monitoring, insight generation, and data-driven optimization to ensure the team consistently achieves its business goals, effectively leveraging our 1:1 mediums - Serve as the primary point of contact for your assigned business area on behalf of the C&P team, managing all requests related to targets, performance, opportunities, and capabilities Executive Presentation & Storytelling - Lead the development and delivery of executive-level, data-driven presentations to articulate key business outcomes, strategic direction, and new growth opportunities to senior leadership through compelling storytelling. Qualifications What you bring - 5+ years experience as a business growth strategist with a proven record of driving significant business outcomes. - You are a proactive owner with an entrepreneurial & continuous improvement mindset, taking full accountability and continuously looking for what works, what does not, and making the necessary changes to drive results. - Deep knowledge and expertise in driving sales and growth across multiple 1:1 comms channels, including email, MMS/RCS, outbound calling, and Push notifications. - Exceptional ability to influence strategy and drive business outcomes with cross functional (marketing, channels, product, engineering) stakeholders. - Excellent communication skills to articulate business outcomes and strategic direction to senior leadership through compelling, executive-level storytelling. - Experience leading a cross-functional team (e.g., a squad, pod) and working with diverse stakeholders to launch rapid optimizations, A/B tests, and new capabilities to drive portfolio sales outcomes with an agile way of working - Ability to rapidly build fluency in new platforms, technical concepts, and data environments Great-to-haves - Experience in the Telco industry and understanding of Telco market dynamics to inform and influence strategy. - Experience working with product & engineering teams to bring new AI capabilities to optimize 1:1 communications, to deliver the right message at the right time. - Experience with Adobe 1:1 platforms, such as Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Adobe Campaign Classic (ACC). What we give back to you - A highly-engaged, dynamic and collaborative environment. - A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change, Initiate opportunity, and a Passion for growth - Opportunities for personal development through training, networking, and career development - Flexible work styles with the ability to work in and out of the office - An organization that actively supports you giving back to the community you live in - An organization that is committed to Diversity & Inclusion exemplified by our diverse, global team member-led resource groups and our commitment to ensuring every team member is valued, recognized, and empowered to thrive in a safe and equitable environment. #LI-REMOTE

• Develop clear, concise communications for health, welfare, retirement, and wellness programs across multiple channels (email, mailers, intranet, guides, FAQs, presentations, video, collaboration platforms) and leads execution from concept through delivery. • Owns benefits communication strategy for retiree-focused materials, ensuring accuracy in Medicare-related messaging, eligibility rules, and plan updates. • Owns benefits communication strategy for annual open enrollment, including timelines, messaging, and content development. • Partner with Benefits, HRIS, legal and vendors to ensure all content aligns with plan documents, regulatory requirements, including ERISA, ACA, Medicare and HIPAA, and brand standards. • Draft talking points, job aids, and toolkits for HR partners, managers, and call center teams. • Anticipate questions and risks and proactively address them through targeted messaging. • Maintain and update benefits webpages, portals, and Workday-related content in partnership with HRIS and IT. • Review vendor communications for clarity, accuracy, and tone. • Support change management efforts for new programs, plan design changes, and system enhancements. • Develops change management communication plans, stakeholder messaging and employee readiness materials for major initiatives. • Defines and tracks success metrics such as engagement metrics, enrollment, call center volume and employee feedback and uses data to recommend improvements to communication strategy and delivery.

• Ignite employee engagement and elevate brand influence by crafting innovative, high-impact communications across digital channels, presentations, and multimedia. • Leverage cutting-edge technology, creative storytelling, and out-of-the-box thinking to drive awareness, collaboration, and business growth. • Drive employee awareness, engagement, and brand consistency by planning, creating, and delivering high-impact internal marketing and communications across multiple mediums (email, intranet, video). • Support client-facing content needs by developing presentations and conference outreach materials to extend brand influence externally. • Develop and execute quarterly internal marketing communication plans aligned with business priorities and in collaboration with internal stakeholders. • Create compelling, audience-specific content for email, intranet, and conferences using plain language, storytelling, and multimedia (video, motion graphics). • Manage intranet content architecture, homepage features, and navigation to ensure content is current, searchable, and user-centered. • Create and refine pitch decks, client presentations, case study materials, thought leadership visuals, and conference outreach collateral. • Increase readership and intranet engagement, resulting in improved understanding and awareness of services. • Contribute to an increased number of client projects through effective communication strategies.

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. ASSISTANT COMMUNICATIONS DIRECTOR FOR PUBLIC INFORMATION Job Location: COMMUNICATIONS 1655 W. Jackson, Phoenix, AZ 85007 Posting Details: Salary: $101,479.98 - $111,479.98 Anticipated Salary: $106,479.98 Grade: 24 Closing Date: 04/27/2026 Job Summary: The Assistant Communications Director for Public Information works with ADOT leadership to develop messaging and promote key initiatives to the public. This position leads a team of public information officers/spokespeople, including communications support for the Motor Vehicle Division (MVD), in a fast-paced working environment. They will build critical partnerships with news media and develop proactive positive communication to strategically meet ADOT's goals. This position also oversees Constituent Services. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Establish strategic direction for public information, manage public information officers serving as spokespeople, provide official agency responses to media inquiries, media requests for information & interviewees on a timely basis. Is a primary agency resource for crisis communications. Lead the development of news releases, other written and digital communications, provide senior-level editing of news releases/documents. Pitch proactive/positive stories to reporters/producers through news releases & other channels; including outreach to Spanish-speaking & other diverse media. Coordinate with ADOT executive leadership on messaging; with other agencies on joint messaging; with the Governor's Office and other elected officials’ staff on high-visibility topics. Respond to media-related public records requests. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Principles and practices of journalism, publications, advertising and public information. • Preparation and production of written and visual materials and materials to be presented orally. • Associated Press Style. • Public records laws. • Social media standards, trends and methods of measurement. • Leadership and management practices generally and with ADOT. • Google and Microsoft software suites. Skill in/with: • News management skills. • Personnel management skills. • Solid news judgment, written and oral communication skills. • Computer skills. • Writing and editing for the web and diverse audience skills. • Posting text, video and audio on the web, social media and mobile platforms skills. • Research skills. • Customer service skills. • Google platform and products. Ability to: • Maintain community and agency sources and contacts, maintain relationships with a variety of stakeholders-including media and public and colleagues. • Handle multiple duties in a team/newsroom environment. • Problem solving, critical thinking and working independently and as part of a team. • Write and produce a story meeting news deadlines. • Interpret technical information to create and edit news content • Do on-camera interviews and public speaking engagements. • Adapt to diverse needs, schedule changes and breaking news. • Make quick and independent decisions and to work under pressure. Selective Preference(s): Ten years of experience in journalism, media relations, public information and/or public relations. Ideal candidate will have experience working in government communications, managing a team and possess a bachelor's degree in journalism, communications or closely related field. Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.