Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high-value customer outcomes to life - and how to build the team to do it at scale. What you'll do - Lead and develop your team - Lead, mentor, and grow a focused team of Strategic CSMs - setting a high-performance bar from day one, running disciplined 1:1s, and building a culture of trust, accountability, and urgency - Have hard performance conversations early and often; don't let issues linger - your team and your customers can't afford it - Coach CSMs to become trusted AI advisors and executive-level relationship owners who move fast and communicate with precision - Rally your team through ambiguity and change; be the steady hand and the honest voice when things shift - Own retention and growth outcomes - Own team-level GRR and NRR outcomes with a proactive lens on risk and expansion across a concentrated, high-stakes portfolio - Establish rigorous portfolio risk management - leveraging health signals, usage data, and relationship intelligence to surface and act on at-risk accounts before they become problems - Serve as the executive escalation point for your most critical accounts; mobilize cross-functional resources with speed and clear ownership - Maintain an acute awareness of the full portfolio at all times - nothing in your book should surprise you - Drive strategic value and C-level partnerships - Build and protect executive relationships at your customers with intensity - these accounts operate at C-suite and VP levels and require sustained, deliberate relationship investment - Guide your team in developing compelling value narratives that connect Moveworks investments to measurable enterprise outcomes and strategic AI roadmaps - Position yourself and your team as the definitive AI adoption partners for your portfolio - customers should see Moveworks as indispensable - Maintain field presence; show up, be visible, and bring your team with you - Build process and scale what works - Build the operating rhythm for the team: cadences, escalation frameworks, QBR standards, and account review processes - and hold the team accountable to them - Develop and evolve playbooks that establish best practices for the Strategic segment; document what works and drive adoption - Partner with Sales, Product, and Support to advocate for your customers and surface portfolio-level insights that influence roadmap and company priorities - Create and champion Customer Success stories that demonstrate AI-driven value from your portfolio Qualifications - 7+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS - with meaningful time spent at the enterprise or strategic tier - 2+ years directly managing a team of CSMs; ideally a smaller team of senior ICs rather than a large team of early-career CSMs - you know the difference and it shows in how you coach - Hands-on ownership of accounts at $1M+ in ARR - not just worked at a company that had them, but personally sat in the room, defended renewals, and navigated the complexity that comes with that level of relationship - Proven experience managing through a genuine customer crisis: an exec sponsor departure, a failed implementation, a competitive threat on a high-value renewal - and can speak specifically to how you handled it and what the outcome was - Demonstrated ability to build and sustain executive relationships at the C-suite and VP level, with a track record of becoming a trusted advisor that customers call proactively - not reactively - Experience influencing cross-functionally at a senior level - able to represent the portfolio with authority in front of executive leadership team and drive action without direct authority - Experience developing value narratives and business cases that articulate ROI and connect product usage to strategic customer outcomes - A bias for action, a passion for operational excellence, and a genuine commitment to customer outcomes. You move fast, set a high bar, and bring the team with you. For positions in this location, we offer a base pay of $113,700 - $199,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Provide a best-in-class client experience through proactive and reactive client engagements, campaign outreach, and streamlining client request processing • Collaborate with an experienced advisory team to grow and maintain strong long-term relationships with highly valued clients • Proactively identify financial planning opportunities, gather necessary documentation for analysis, and coordinate delivery calls with the advisory team • Prepare key client and welcome call summary documentation for advisory team meetings and introductions • Partner with advisory and specialist teams to identify share of wallet increase opportunities and coordinate with the appropriate party • Provide quality assurance of service requests to ensure timely and accurate execution • Coordinate between the client, advisory team, and trading to gather cost basis, submit for implementation analysis, and initiate portfolio implementation and custom requests • Facilitate client appreciation efforts

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Description Summary The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment. Job Description The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients including managing effective communication between multiple teams including engineering, product development, account and client team, managing, mitigating and reporting the project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment. What this job involves As a Client Delivery and Success Manager, you will be directly responsible for - - - Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers - Managing and reporting delivery risks and issues - Managing user acceptance testing and release plans - Managing communications with stakeholders, business transition team, and business and IT management - Maintaining thorough understanding of product features and functionality - Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering - Ensuring positive account and client sentiment - Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space Knowledge, Skills and Abilities - - - IT Project management w/concentration on software delivery management - Demonstrated expertise in CRE applications - Business analysis and requirements gathering - Cross functional team coordination - Relationship management and communications - Proven ability to navigate in a large matrix organization - Excellent attention to detail - Self-motivated, able to set priorities and work autonomously - Customer service focus - Knowledge of real estate industry preferred Location: Remote –Singapore If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Job Description: SkillBridge Internship: Remote Senior Client Success Manager Role- Spring 2026 Are you a transitioning service member looking to bring your mission-focused mindset into a purpose-driven technology company? Phreesia is proud to support the Department of Defense SkillBridge program by offering a remote Senior Client Success Manager internship tailored for transitioning active-duty service members preparing to enter the civilian workforce. About the Opportunity You will be responsible for driving adoption and utilization of products, growing revenue through upsell opportunities, maintaining high contract renewal rates, and increasing overall client satisfaction. Furthermore, you will partner alongside Phreesia's experienced Client Solutions team to fully engage the client at all levels, including executive, and work cross-functionally with departments like Product and Support to execute specific initiatives designed to maximize business value for our clients. Our mission is to create a better, more engaging healthcare experience by helping healthcare providers better understand their patients. You will contribute to our mission by optimizing a solution that best fits the needs of our clients. Clients include primary care, single-specialty and multi-specialty practices, health systems, and hospitals. The position interacts with clients virtually and/or on-site. Highly organized individuals with excellent communication skills and a strong desire to learn who thrive in a fast-paced environment will excel in this role. What You'll Do: - Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion - Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client - Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI - Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions - Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite - Proactively address client risks based on product usage trends and key performance indicators to minimize churn - Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues - Resolve escalations, raising to senior leadership when appropriate - Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team - Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes - Own and drive change management process and actively help to gain buy-in from peers on new initiatives What You'll Bring: - Bachelor's degree required - 6+ years experience in client success and/or account management with strategic or enterprise customers - SaaS or Healthcare Technology experience preferred - Experience generating opportunities and/or upselling to book of business required - Strong drive to grow current customers via add on, up sell, and expand activities  - Confident, high energy, self-motivated, detail oriented, and a true team player   - Ability to prioritize multiple demands in a fast-paced and dynamic environment - Ability to work with customers to understand their needs and develop custom solutions   - Superior leadership, influence, interpersonal communication, presentation, meeting facilitation, and telephone skills   - Skilled at anticipating and solving problems - Ability to own and drive internal process improvement initiatives Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: - 100% Remote work + home office expense reimbursements - Competitive compensation - Flexible PTO + 8 company holidays - Monthly reimbursement for cell phone + internet + wellness - 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada - Variety of insurance coverage for people (and pets!) - Continuing education and professional certification reimbursement - Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/ We strive to provide a diverse and inclusive environment and are an equal opportunity employer.