Business Systems Analyst - ZP3 What you can expect This position requires an experienced self-starter with a proactive approach, taking full ownership and responsibility for projects from start to completion. About the Team Zoom's Enterprise Systems team seeks a Business Systems Analyst to support the expanding Sales team. This role collaborates with Sales and Operations teams to gather requirements. The position works with various technology teams to develop scalable solutions for the Salesforce platform. The goal is to enhance functionality, enabling the Sales team to excel in their primary focus—selling. Responsibilities - Collaborating with Sales, Operations, Enablement, Finance, FP&A, and other teams to identify root causes and gather business requirements for system modifications. - Collaborating with Salesforce and other technology teams, including Zuora, Data Science, Engineering, and in-house systems, to ensure seamless integration and functionality. - Conducting research into emerging AI technologies, internal tools, and external vendors to identify and deploy solutions powered by artificial intelligence. - Defining functional requirements and creating process flow diagrams to provide scalable solutions. - Leading system and user acceptance testing, coordinating with business stakeholders, addressing defects, and securing stakeholder approval. - Establishing detailed project plans while sharing updates, challenges, and concerns with both technology and business leadership teams effectively. What we’re looking for - 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs - Have at least 3 years of experience with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like LeadSpace, LeanData, Pardot, Marketo). - Work with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems. - Knowledge of prototyping solutions in Salesforce and iterating with business teams Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/24/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

About the Role We are seeking a Commercial Business Partner to support our U.S.-based Advisory organization. This role provides financial partnership, commercial insights, and operational rigor to enable revenue growth and high quality execution. The ideal candidate brings strong analytical skills, business acumen, and experience collaborating with cross functional teams. Key Responsibilities Financial & Commercial Partnership - Serve as the primary financial partner to Consulting principals and leaders, supporting revenue planning, forecasting, and profitability analysis. - Support account planning, revenue achievement roadmaps, and portfolio optimization initiatives. Sales Operations & Execution - Lead operational processes including forecasting, pipeline management, CRM discipline, and commercial reporting. - Support the implementation of sales tools, training programs, and process improvements to enhance execution quality. Cross Functional Collaboration - Partner closely with Consulting, Sales, Service Delivery, and Business Units to ensure aligned commercial execution. - Assist in deploying new commercial processes, tools, and performance management frameworks. Strategic Insights & Issue Resolution - Identify operational or financial barriers and drive effective solutions. - Provide structured insights to leadership to inform planning, resourcing, and performance improvement. Qualifications - Bachelor’s degree required; advanced degree preferred. - Minimum 7 years of experience in commercial finance, sales operations, or related roles. - Advanced English proficiency. - Excel proficiency, experience with CRM and SAP a plus - Experience in the life sciences or pharmaceutical industry preferred. - Strong analytical, communication, and stakeholder management capabilities. - Ability to influence decisions, manage competing priorities, and collaborate across diverse teams. Work Location This role may be based in Argentina, Mexico, or Brazil, supporting Consulting teams located in the United States. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

What are important things that YOU need to know about this role? - Fully and permanently remote – work from anywhere within the U.S. - Strong communication skills required – ability to translate technical language into clear, understandable terms for all audiences. - Client-focused approach – capable of educating and inspiring confidence in clients through expertise and professionalism. - Industry experience required – background in dental, vision, or medical fields is essential. What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery. What will YOU be working on every day? - Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system - Collaborate with stakeholders to ensure solution meets business needs and requirements - Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters - Introduce best practices when training users and configuring the Enterprise System - Conduct training sessions with end users, including new release upgrades - Support training team with documenting and delivering quality training material for business users - Lead analysis of business requirements and develop and socialize optimization strategies - Recommend solutions to streamline and scale existing workflows - Lead meetings with the stakeholders and communicate appropriate status, risks, and issues - Host client meetings and presentations to share findings with solutions - Lead efforts to prioritize initiatives based on business needs and requirements - Contribute to the development of project plans - Support client(s) with user acceptance testing and reviewing documented results - Assist with documentation, mapping and validation efforts to migrate legacy data - Assist with workflow planning, documentation, mapping, and user testing of integration points What qualifications do YOU need to have to be GOOD candidate? - Required Level of Education, Licenses, and/or Certificates - Bachelor’s degree in Computer Science or related field - Required Level of Experience - 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc. - Required Knowledge, Skills, and Abilities - Experience with SQL - Ability to plan for contingencies and anticipate problems - Ability to effectively listen and respond to customers’ needs - Ability to effectively convey and receive ideas, information, and directions - Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles - Ability to display strong written and verbal communication skills - Ability to remain organized despite multiple interruptions - Ability to ask critical questions to assess needs and requirements - Ability to explain complex concepts easily - Ability to successfully meet timelines for project plans and manage time effectively - Ability to translate business goals and requirements into documented requirements - Ability to travel to client sites - Build strong relationships with business partners - Successfully manage competing priorities and navigate within ambiguity What qualifications do YOU need to have to be a GREAT candidate? - Preferred Level of Education, License, and/or Certificates - Certified Business Analysis Professional - Certified Quality Technician - Certified Quality Engineer - Certified Quality Auditor - Preferred Level of Experience - Experience in healthcare claims administration, and/or SaaS experience - Preferred Knowledge, Skills, and Abilities - Knowledge of industry standards - Knowledge of Enterprise System - Demonstrates competencies in a variety of quality philosophies, systems, and tools The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $92,472-$138,708 Compensation Midpoint: $115,590 SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.

The Office of the University Registrar (OUR) is seeking a Business Analyst, Degree Audit. The Office of the University Registrar is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions. The Business Analyst (Degree Audit) will be responsible for compiling and programming Johns Hopkins University degree and program requirements into degree audit software, through collaboration with the Schools, Academic Departments, Advising Offices, Provost's Office and other stakeholders, to include the review, interpretation, and updating of requirements; maintenance of overrides and exceptions; training of faculty/staff, and degree audit documentation upkeep. Further, this position will ensure quality management, user acceptance testing, and ensure that requirements for software solutions are met. From a systems perspective, contribute to enhancements in various processes, including degree audit, reporting, querying, graduation, and commencement. They will support tasks and projects related to data-driven decision making, focusing on data integration, integrity, mining, and analysis. The Business Analyst (Degree Audit) will work closely with the Associate Registrar for Curriculum and Academic Scheduling, ensuring the accuracy of the curriculum. Specific Duties and Responsibilities - Serves as principal functional and technical lead on configuration/maintenance of degree requirements and user acceptance testing/training in degree audit systems. - Function as an expert and central resource to divisional registrar offices in relation to data fields, configuration, and reporting. - Research and resolve discrepancies in degree audit systems and other propagated systems, and conduct needs analyses necessitated for future systems improvements. - Collaborate on technical design, development, and delivery of various degree audit system development components, including reports, interfaces, and custom solutions. - Create systems documentation and update current documentation as processes and procedures change. - Facilitate project elements such as requirements gathering, stakeholder communication, generating test cases, user acceptance testing, and post-implementation evaluation. - Provide detailed updates and analysis to project leads and stakeholders. - Provide functional and technical support during project release go-lives. - Interprets and implements academic policies, as they relate to the degree audit, making recommendations to appropriate partners. - Monitor, observe, and ensure processes and practices that actively safeguard student data (per the University's FERPA policy). Other Duties & Responsibilities - Collaborate on other projects and functions as assigned. - Handle administrative tasks for project teams as needed to keep projects running smoothly and on time. - Additional responsibility as assigned. Special Knowledge, Skills & Abilities - Ability to make informed decisions, database management, systems performance, and reporting integrity. - Ability to independently analyze business requirements obtained from functional users in support of process improvement. - Ability to determine the most advantageous combination of available tools, languages, and technologies to provide the best mix of back-end flexibility and end-user functionality. - Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort. - Accuracy and attention to detail in all aspects of the position. - Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee implementation of new solutions or systems. - Ability to demonstrate discretion when working with sensitive issues. - Ability to train functional users by developing manuals and presenting workshops. - Effective communication skills, including the ability to present complex technical information clearly to technical and nontechnical audiences. - Strong organizational skills and the ability to support multiple projects/assignments simultaneously in a fast-paced work environment. - Strong attention to detail. - Experience maintaining/codifying a Stellic or similar degree audit platform. - Experience leading and/or coordinating projects. - Demonstrated problem-solving skills-ability to focus on finite details and the bigger picture. - Excellent oral and written communication skills. - Excellent organizational skills and attention to detail. - Ability to analytically design program logic to solve technical problems. - Ability to develop test cases and facilitate user acceptance testing. - Demonstrated ability to lead initiatives with both technical and non-technical audiences. - Experience working in higher education information systems and developing queries, updating data, troubleshooting, and delivering user-friendly reports. - Ability to analyze and resolve issues, including student data issues related to the degree audit. - Experience as a liaison between functional and IT staff. - Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee implementation of new solutions or systems. - Functional experience with OnBase or other document imaging software is strongly preferred. - Experience working with student record systems. - Experience working with cross-functional teams and process improvement. Minimum Qualifications - Bachelor's Degree in a related field. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Four or more years of experience with degree audit systems, integrations, and user acceptance testing (automated and manual). - Knowledge of FERPA (Family Educational Rights and Privacy Act), and all laws, rules, and regulations related to JHU policies is desired. Classified Title: Business Analyst Job Posting Title (Working Title): Business Analyst Degree Audit (Office of the University Registrar) Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually ($75,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / 08:30am - 05:00pm FLSA Status: Exempt Location: Remote Department name: University Registrar Personnel area: University Student Services