The Office of the University Registrar (OUR) is seeking a Business Analyst, Degree Audit. The Office of the University Registrar is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions. The Business Analyst (Degree Audit) will be responsible for compiling and programming Johns Hopkins University degree and program requirements into degree audit software, through collaboration with the Schools, Academic Departments, Advising Offices, Provost's Office and other stakeholders, to include the review, interpretation, and updating of requirements; maintenance of overrides and exceptions; training of faculty/staff, and degree audit documentation upkeep. Further, this position will ensure quality management, user acceptance testing, and ensure that requirements for software solutions are met. From a systems perspective, contribute to enhancements in various processes, including degree audit, reporting, querying, graduation, and commencement. They will support tasks and projects related to data-driven decision making, focusing on data integration, integrity, mining, and analysis. The Business Analyst (Degree Audit) will work closely with the Associate Registrar for Curriculum and Academic Scheduling, ensuring the accuracy of the curriculum. Specific Duties and Responsibilities - Serves as principal functional and technical lead on configuration/maintenance of degree requirements and user acceptance testing/training in degree audit systems. - Function as an expert and central resource to divisional registrar offices in relation to data fields, configuration, and reporting. - Research and resolve discrepancies in degree audit systems and other propagated systems, and conduct needs analyses necessitated for future systems improvements. - Collaborate on technical design, development, and delivery of various degree audit system development components, including reports, interfaces, and custom solutions. - Create systems documentation and update current documentation as processes and procedures change. - Facilitate project elements such as requirements gathering, stakeholder communication, generating test cases, user acceptance testing, and post-implementation evaluation. - Provide detailed updates and analysis to project leads and stakeholders. - Provide functional and technical support during project release go-lives. - Interprets and implements academic policies, as they relate to the degree audit, making recommendations to appropriate partners. - Monitor, observe, and ensure processes and practices that actively safeguard student data (per the University's FERPA policy). Other Duties & Responsibilities - Collaborate on other projects and functions as assigned. - Handle administrative tasks for project teams as needed to keep projects running smoothly and on time. - Additional responsibility as assigned. Special Knowledge, Skills & Abilities - Ability to make informed decisions, database management, systems performance, and reporting integrity. - Ability to independently analyze business requirements obtained from functional users in support of process improvement. - Ability to determine the most advantageous combination of available tools, languages, and technologies to provide the best mix of back-end flexibility and end-user functionality. - Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort. - Accuracy and attention to detail in all aspects of the position. - Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee implementation of new solutions or systems. - Ability to demonstrate discretion when working with sensitive issues. - Ability to train functional users by developing manuals and presenting workshops. - Effective communication skills, including the ability to present complex technical information clearly to technical and nontechnical audiences. - Strong organizational skills and the ability to support multiple projects/assignments simultaneously in a fast-paced work environment. - Strong attention to detail. - Experience maintaining/codifying a Stellic or similar degree audit platform. - Experience leading and/or coordinating projects. - Demonstrated problem-solving skills-ability to focus on finite details and the bigger picture. - Excellent oral and written communication skills. - Excellent organizational skills and attention to detail. - Ability to analytically design program logic to solve technical problems. - Ability to develop test cases and facilitate user acceptance testing. - Demonstrated ability to lead initiatives with both technical and non-technical audiences. - Experience working in higher education information systems and developing queries, updating data, troubleshooting, and delivering user-friendly reports. - Ability to analyze and resolve issues, including student data issues related to the degree audit. - Experience as a liaison between functional and IT staff. - Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee implementation of new solutions or systems. - Functional experience with OnBase or other document imaging software is strongly preferred. - Experience working with student record systems. - Experience working with cross-functional teams and process improvement. Minimum Qualifications - Bachelor's Degree in a related field. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Four or more years of experience with degree audit systems, integrations, and user acceptance testing (automated and manual). - Knowledge of FERPA (Family Educational Rights and Privacy Act), and all laws, rules, and regulations related to JHU policies is desired. Classified Title: Business Analyst Job Posting Title (Working Title): Business Analyst Degree Audit (Office of the University Registrar) Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually ($75,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon - Fri / 08:30am - 05:00pm FLSA Status: Exempt Location: Remote Department name: University Registrar Personnel area: University Student Services

Description Under minimal supervision, this role applies intermediate‑level knowledge and experience to support the monitoring and control of client assets, complete required regulatory reporting, and help ensure the firm remains compliant with industry and internal rules and regulations. The role partners closely with management to identify opportunities to improve operational efficiency and productivity while mitigating financial, reputational, and regulatory risk. The individual contributes to the interpretation of new and evolving regulations, assists with process updates, and helps maintain accurate departmental procedures. Regular interaction with internal business partners and auditors is required to research, identify, and resolve findings. The role also supports the development of operational reporting, trend analysis, and performance scorecards. Key Responsibilities - Monitor daily securities possession and control requirements to ensure compliance with the Customer Protection Rule (SEC Rule 15c3‑3), proactively communicating deficits or issues to lines of business to minimize firm exposure - Compile and review regulatory reporting data for Weekly Reserve and Monthly FOCUS reports, ensuring accuracy and compliance with applicable regulations (e.g., SEC Rules 15c3‑3 and 15c3‑1) - Monitor operational suspense, clearance, inventory, and dealer accounts to ensure compliance with firm accounting policies and regulatory requirements; escalate issues to management and relevant stakeholders as needed - Assist in interpreting new or changing securities rules, regulations, policies, and laws; support updates to processes and departmental procedures to maintain compliance - Compile and provide operational account data for internal and external audits (e.g., FINRA, SEC) with limited supervision - Plan and execute remediation efforts for identified issues, assisting management in defining milestones and corrective action plans - Identify opportunities for operational efficiency and risk reduction; recommend solutions to management - Support the design, planning, and execution of testing strategies; under supervision, may lead testing efforts for other analysts and communicate issues requiring immediate management attention - Assist in developing and coordinating periodic operational performance reports and scorecards, including trend analysis and recommendations - Perform daily and weekly quality reviews of reconciliation activities, ensuring accuracy, completeness, and timely resolution of discrepancies - Coordinate and participate in quarterly examinations and verification of physical securities held on premises - Participate in projects and perform additional duties as assigned MUST HAVES: - SIE and Series 99 - Minimum 2 years in areas of accounting, banking and/or financial service - Bachelors Degree in a related field - Knowledge of Brokerage operations and how functions performed by Operations Control align with business partners - Financial industry rules, regulations and laws relating to processes performed by Operations Control - Regulatory terminology, concepts, and guidance - Brokerage industry and financial markets - Accounting principles/concepts - Concepts, practices and procedures for testing operational systems/processes Job Type & Location This is a Contract to Hire position based out of Southfield, MI. Pay and BenefitsThe pay range for this position is $37.93 - $37.93/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale! The CX Insights Lead - Industry will be responsible for the strategic development and execution of insights that enable efforts to improve and enhance the overall customer and/or partner experience. This role involves engaging with a broad range of stakeholders to understand the business and to provide thought leadership on data and insights that can be used to understand, improve and measure success of experience-related initiatives. This lead will gather, analyze, and interpret customer and/or partner data and deliver insights to a wide range of executive stakeholders to drive business decisions and improve the customer and/or partner experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities - Aggregate and analyze customer, partner, and market insights from multiple sources to identify actionable opportunities. - Provide clear, data-driven recommendations to business stakeholders and senior leadership. - Collaborate with cross-functional teams to integrate insights into strategic planning and execution. - Present findings using compelling data storytelling and visualization techniques. - Build and maintain relationships with key stakeholders, acting as a trusted advisor on customer/partner trends. - Champion the customer/partner perspective in decision-making. - Stay current on industry trends and emerging technologies to continuously improve the insights practice. - Embody Microsoft’s culture of inclusion, respect, integrity, and accountability. Key Competencies Unique to This Level - Independent Execution: Delivers insights and recommendations with minimal supervision. - Tactical Influence: Impacts immediate team and business area. - Data Synthesis: Strong at translating data into actionable recommendations for a focused scope. Other - Embody our culture and values Qualifications Required/Minimum Qualifications: - Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR equivalent experience. Additional or Preferred Qualifications: - Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 6+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR equivalent experience. - 4+ years of business insights experience within B2B SaaS/tech - Experience working with or designing research for and conducting insights work for senior business decision-makers in the technology category. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Customer Experience IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Analyze and interpret data to enhance supply chain efficiency, develop performance reports, monitor key metrics, and collaborate with teams to implement process improvements aligned with business objectives.