• Lead and mentor a team of underwriters, providing training and support to enhance skills and ensure high performance. • Oversee daily operations to maximize productivity, improve efficiency, and meet underwriting turn times and SLAs. • Monitor team performance, provide feedback, and conduct regular performance reviews with measurable goals. • Ensure underwriting quality through consistent quality checks and compliance with regulatory and company guidelines. • Act as the escalation point for complex or high-risk loan files and support second-level loan reviews. • Manage team pipelines during absences, ensuring uninterrupted loan processing. • Maintain up-to-date knowledge of industry regulations and company policies to ensure all mortgage applications are underwritten in accordance with current standards. • Additional responsibilities related to business needs.

Description Why Join Responsive? At Responsive, you’ll enjoy: - Comprehensive Benefits: EMPLOYER COVERED medical, dental & vision insurance, along with wellness & mental health programs. - Retirement Savings: 401(k) with company match. - Professional Development: Company invests in your training (and required licensing) - Supportive Environment: Collaborative, inclusive, and data-driven culture. About Responsive Founded in 2007, Responsive is a rapidly growing, largely management owned auto insurance provider based in Plantation, Florida. Responsive partners with insurance agents across the state to deliver simple, affordable, and hassle-free coverage—while ensuring a top-tier claims experience. At Responsive, our name reflects our fast-moving, problem-solving mindset. We’re growing rapidly and looking for employees who want to shape the company’s future and drive real impact. We value our team, offering paid employee benefits, company-matching 401(k), and a collaborative work environment. Join us and be part of a company where your ideas matter, your work fuels growth, and your team feels like family. What You Will Do: Operations Manager As the Operations Manager, you will lead our Underwriting and Customer Service teams, driving efficient operations, innovative options, and service excellence. This newly developed role requires a self-starter who can take ownership of the department—identifying opportunities, implementing change, and fostering a high-performing culture. Key Responsibilities: - Provide strong leadership to contact center associates - Drive call center to achieve and exceed key performance indicators including productivity, efficiency, quality, accuracy, customer satisfaction, attendance, retention, staffing utilization, and financial performance - Champion the culture, including collaborating on new policies, procedures, and training - Provide one-on-ones, team meetings, training, and coaching that will drive communication, performance, recruiting, and retention - Monitor key performance indicators to track progress and identify areas of improvement - Develop and implement strategic plans to achieve company goals and objectives - Provide senior leadership and guidance to the operations team - Must be available to team members on Saturdays, either onsite or remotely - Other duties as assigned Requirements What We’re Looking For - Education: Bachelor’s degree required; master’s degree preferred - Experience: Minimum of 2-3 years of management experience; insurance experience is a plus. - Skills: Strong problem-solving, analytical, and conflict resolution abilities. Proficiency in Microsoft Office Suite. - Mindset: Adaptable, team-focused, and thrives in a fast-paced, evolving environment. Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.

Title: Architects & Engineers Underwriting Specialist Location: Remote, USA Job Description: For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Professional Liability team is seeking an Underwriting Specialist who specializes in Architects & Engineers to join our team. This opportunity is open to anywhere in the United States and is a remote or hybrid opportunity. This is a full-time, exempt role. POSITION OVERVIEW: Responsible for identifying, soliciting, underwriting and selling new Professional Liability accounts that drive profitable growth and align with industry segments, appetite, and mix goals. Apply strong technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates within a broad Letter of Authority for all underwriting decisions and with limited direction while managing an assigned book of business, generally with high technical complexity and coordination. IN THIS ROLE, YOU WILL: Technical Underwriting: - Demonstrate thorough knowledge and understanding of business strategy. - Know and apply advanced underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. - Have advance knowledge of pricing components and rating methodology and correlates pricing to exposure, financial and competitive analysis. - Adhere to CAT guidelines and apply increased knowledge of CAT aggregation strategies to decision making. - Identify types of coverages including gaps in coverages typically provided within given operations, can explain coverages and correlating exposures and controls to agents to complete our value-added proposition. Portfolio Management & Financial Acumen: - Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, industry, new business and portfolio management goals. - Demonstrate ability to properly leverage competencies, act as a resource, and build long-term, profitable and mutually beneficial relationships with agencies, internal management, and external resources. - Construct and execute portfolio business plans independently through organized workflow & desk management, which may include special projects. - Review key metrics and uncover trends that may lead to new business opportunities within agents while achieving profitable growth. - Drive the implementation of profit improvement initiatives with key agents by leveraging resources. - Advocate and coordinate with Specialty departments to learn and share knowledge in cross sell opportunities to help manage portfolio/book of business. Sales Management: - Operate with a franchise perspective to identify and drive enhanced sell opportunities and create growth within other lines of business and customer segments. - Utilize our value proposition to enhance agency economics, partner conversion and product specialization in partnership with local management. - Prioritize and drive effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment in order to improve yield and retention ratios. - Independently implement territory business plans, monitors performance, adjusts plan to ensure a substantial pipeline for future profitable growth. - Provide proper training and product knowledge transfer to existing and prospective agents so they can effectively sell Hanover as the go to market for their customers. - Make sales presentations to agents and customers on a regular basis. Participates in more complex accounts. - Ability to uncover customer needs, position specific solutions, handle objections, and close deals. WHAT YOU NEED TO APPLY: - Bachelor’s Degree or equivalent experience. - 3-5+ years of Architects & Engineers Professional Liability underwriting experience. - 3-5+ years of experience driving agency relationships resulting in profitable new and renewal business. - Ability to travel (by car or plane) 15-20% of the time. - Ability to identify, analyze and solve problems and manage and prioritize multiple concurrent projects. - Demonstrated ability to adapt quickly to change, exercise influence, and act as a change advocate being open to new and different ways of thinking. - Proactively share knowledge and expertise with peers, management and leadership. Acts as a mentor for less experienced underwriters or newly hired underwriters and may assist with training other team members. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family UW - Specialty Job Function Underwriting Pay Type Salary Hiring Min Rate 90,000 USD Hiring Max Rate 110,000 USD

Underwriting Consultant remote type Fully Remote locations Bethlehem time type Full time job requisition id R000108995 Do you want to be the go-to expert for complex life underwriting decisions and help lead the adoption of next-generation tools? As an Underwriting Consultant, you will serve as a senior technical expert within the Life Underwriting practice for Financial Protection and Retirement Solutions. You will apply specialized expertise to adjudicate the most complex cases, troubleshoot escalations, and guide peers in leveraging modern underwriting technologies. This role ensures competitive, customer-centric, and compliant underwriting practices while aligning with our values of We do the right thing, We believe people count, We courageously shape our future together, and We go above and beyond for the people we serve. You are A recognized authority in life underwriting with the ability to interpret complex business issues and deliver sound, innovative solutions. You are comfortable adapting precedent and introducing approaches that improve efficiency and customer experience while maintaining favorable mortality results within company expectations. You are also a trusted resource for peers and leaders, providing guidance on challenging cases and the adoption of digital tools. You have - Specialized depth and breadth of expertise in individual life underwriting, including authority on complex and high dollar cases. - Proven ability to adopt and champion technology-enabled solutions, leveraging automated underwriting platforms and data-driven tools. - Demonstrated experience working within reinsurance frameworks, including interpreting treaty language, understanding retention limits, applying automatic and facultative reinsurance rules, and collaborating with reinsurance partners. - Familiarity with emerging technologies (Electronic Health Record (EHR), GenAI, wearable technology) and behavioral economics concepts. - Familiarity with quality control programs (e.g., Random Holdouts (RHO), Post-Issue Audits (PIA)) and applying analytics for continuous improvement. - Strong problem-solving and decision-making skills, able to adapt precedent and develop innovative approaches. - Excellent communication and collaboration skills, capable of influencing peers and supporting leadership. You will - Serve as one of the top technical underwriter on the team, adjudicating the most complex and high-value cases, reviewing appeals, reference, reinsurance submissions, ensuring decisions align with underwriting guidelines, mortality, morbidity, and product expectations. - Provide expert judgment and guidance on escalated cases, troubleshooting complex issues for all levels of staff and management. - Apply deep reinsurance expertise to ensure appropriate use of automatic and facultative reinsurance, evaluate treaty requirements, and partner with reinsurance underwriters as needed. - Serve as a trusted underwriting partner to Distribution and Field leadership, delivering clear guidance, responsive support, and consultative expertise to drive case placement, strengthen relationships, and ensure a seamless experience for producers and customers. - Maintain deep knowledge of underwriting guidelines, risk assessment methodologies, and regulatory requirements, ensuring compliance and consistency. - Champion the adoption and effective use of modern underwriting tools and platforms, ensuring integration into daily workflows. - Troubleshoot complex underwriting issues across the underwriting team, applying innovative solutions. - Mentor, train, and guide underwriters in advanced case handling and digital tool utilization. - Monitor industry trends and share insights to inform prudent business decisions. - Collaborate with the entirety of the life underwriting team (e.g., managers, transformation specialists, etc.) to ensure successful implementation of transformation initiatives. Salary Range: $86,210.00 - $141,635.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.