Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale! The CX Insights Lead - Industry will be responsible for the strategic development and execution of insights that enable efforts to improve and enhance the overall customer and/or partner experience. This role involves engaging with a broad range of stakeholders to understand the business and to provide thought leadership on data and insights that can be used to understand, improve and measure success of experience-related initiatives. This lead will gather, analyze, and interpret customer and/or partner data and deliver insights to a wide range of executive stakeholders to drive business decisions and improve the customer and/or partner experience. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Key Responsibilities - Aggregate and analyze customer, partner, and market insights from multiple sources to identify actionable opportunities. - Provide clear, data-driven recommendations to business stakeholders and senior leadership. - Collaborate with cross-functional teams to integrate insights into strategic planning and execution. - Present findings using compelling data storytelling and visualization techniques. - Build and maintain relationships with key stakeholders, acting as a trusted advisor on customer/partner trends. - Champion the customer/partner perspective in decision-making. - Stay current on industry trends and emerging technologies to continuously improve the insights practice. - Embody Microsoft’s culture of inclusion, respect, integrity, and accountability. Key Competencies Unique to This Level - Independent Execution: Delivers insights and recommendations with minimal supervision. - Tactical Influence: Impacts immediate team and business area. - Data Synthesis: Strong at translating data into actionable recommendations for a focused scope. Other - Embody our culture and values Qualifications Required/Minimum Qualifications: - Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR equivalent experience. Additional or Preferred Qualifications: - Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR Master's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 6+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management - OR equivalent experience. - 4+ years of business insights experience within B2B SaaS/tech - Experience working with or designing research for and conducting insights work for senior business decision-makers in the technology category. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Customer Experience IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Analyze and interpret data to enhance supply chain efficiency, develop performance reports, monitor key metrics, and collaborate with teams to implement process improvements aligned with business objectives.

Job Title: Business Analyst - Payments and Digital Journeys About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT - Locations - Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon - Experience: 8+ Years Notice period –Immediate Mandate Skills: Business Analyst - Payments and Digital Journeys (Global Banking domain only) Please see JD below for BA - Payments: - Business Analyst with 8+ years’ experience in Payments within Retail Banking, including global bank exposure (Global Banking experience preferred). - Proven expertise in requirements elicitation, backlog management, and Agile delivery, with hands-on use of Jira and Confluence. - Strong stakeholder management and communication skills, collaborating across Business, Tech, and Ops teams in multi-country and cross-cultural environments (Asia, MENA, Europe, Americas). - Skilled in customer channel analysis, including Mobile Banking Apps and Browser Front-End solutions. - Adept at prioritizing requirements to define MVP scope, authoring Epics and User Stories, and validating with Product Owners, IT, Ops, Risk/Legal/Compliance, and UX. - Experienced in full delivery lifecycle: problem framing, market research, As-Is analysis, story refinement, walkthroughs with Solution Architects, and structured delivery through to implementation. - Strong analytical and problem-solving skills, with a track record of driving clarity, ensuring alignment, and supporting regulatory and business change.

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. ROLE OVERVIEW We are looking for a motivated Junior Business Analyst with French to support business analysis and project delivery activities. This role is ideal for someone early in their career who is eager to develop analytical, stakeholder management, and project coordination skills while working in an international banking environment. You will collaborate closely with business stakeholders, IT teams, and project managers to support requirement gathering, documentation, and delivery processes. KEY RESPONSIBILITIES Requirements & Business Analysis Support - Support gathering and documentation of business requirements (BRDs, user stories, process flows). - Assist in stakeholder interviews and workshops. - Analyze business processes and identify improvement opportunities. - Support translation of business needs into functional specifications. - Maintain requirements traceability and documentation. Project Coordination & Delivery Support - Assist in planning, tracking, and coordination of project activities. - Support preparation of project plans, timelines, and status updates. - Monitor task progress and follow up on action items. - Support risk and issue tracking, escalation where needed. - Ensure alignment with project governance and delivery standards. Stakeholder Communication - Act as a coordination point between business, IT, and other stakeholders. - Support preparation of meeting materials, minutes, and follow-ups. - Facilitate communication to ensure clarity of requirements and deliverables. Documentation & Reporting - Maintain project documentation (status reports, RAID logs, documentation repositories). - Prepare regular project updates for stakeholders. - Support creation of presentations and reporting materials. KEY REQUIREMENTS - Fluency in French (B2/C1+) and English - Bachelor’s degree (Business, Finance, IT, or related field) - Strong analytical and problem-solving skills - Good communication and interpersonal skills - Ability to work in a structured, detail-oriented manner - Proficiency in MS Office (especially Excel, PowerPoint, Word) - First experience or internship in Business Analysis, Consulting, or Project Support in banking domain - Familiarity with Agile/Scrum or Waterfall methodologies - Knowledge of tools like Jira, Confluence, or similar - Understanding of business process modeling (e.g., BPMN) We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects. RECRUITMENT PROCESS - HR Interview with Recruiter - Skill Interview with Hiring Manager - Client Interview - Feedback and Offer Joining Capco means joining an organization that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.