Role Description We are seeking a Technical Writer to produce clear, accurate, and user-friendly documentation for our products and APIs. You will work closely with engineers and product managers to explain complex topics simply. Qualifications - 2+ years of technical writing experience. - Strong ability to simplify complex technical concepts. - Familiarity with Markdown, Confluence, or similar documentation tools. - Experience working with software or SaaS products. - Excellent grammar, structure, and attention to detail. Requirements - Write and maintain user guides, API docs, and internal wikis. - Collaborate with engineers to understand and document technical features. - Ensure documentation is current with product releases. - Gather feedback from users and improve content accordingly. - Develop and maintain documentation style guides.

Role Description An Intermediate Technical Writer to transform existing user self-serve help content into short-form, single-intent documentation for Adobe products across web, desktop, mobile, and in-app surfaces. The role requires restructuring and rewriting in-scope content using defined content patterns, while ensuring clarity, accuracy, consistency, and UX-friendly readability at scale. - Transform in-scope user help content on the client platform into concise, task-focused articles using established content patterns (currently: Tasks, Concepts, References, Troubleshooting, FAQs, What’s New, Release Notes; more may be added). - Ensure content is clear, accurate, concise, easy-to-understand, and user-friendly. - Follow client style guides, voice & tone, and defined content patterns. - Collaborate with client stakeholders/SMEs to understand product features and documentation needs. - Perform UI validation (“keystroking”) to confirm article steps and UI labels match the current app experience. - Refresh screenshots per client guidelines; incorporate multimedia elements (images/videos/infographics) when required. - Leverage AI-assisted content creation tools and custom LLM models to increase authoring efficiency while maintaining quality and accuracy. - Optimize content for modularization, reuse, SEO, and discoverability across multiple surfaces. - Support content operations: proofreading/editing, tagging, document uploads, content migration, and maintenance as required. - Apply feedback and collaborate closely with senior writers/SMEs/editors to continuously improve content quality and consistency. Qualifications - Bachelor’s degree in English, Communications, Technical Writing, or a related field. - 3–5 years of experience in technical writing and/or content development. - Strong written communication skills with high attention to detail (grammar, clarity, structure). - Ability to understand product functionality and present instructions clearly for end users. - Familiarity with CMS and collaborative authoring tools (or strong ability to learn quickly). - Exposure to DITA/XML and/or structured authoring; version management systems. - Willingness to learn and apply AI-assisted writing tools / LLM workflows responsibly. - Working awareness of SEO, online readability, and structured content practices. - Basic understanding of UX writing/accessibility/localization considerations. Nice-to-Have - Familiarity with Adobe tools or comparable creative/product ecosystems. - Experience with image/video capture and lightweight visual editing tools for help content.

• Creating technical guidance that will be published on our premier technical enablement platform, Tech Zone. • Delivering technical enablement content to both internal and external audiences. • Collaborating with colleagues, partners, and customers to create engaging content that enables learning about our products. • Being willing to travel to present to customers and deliver technical enablement when necessary.

• Tracking and managing multiple deadlines and documents while still meeting client qualifications and deadlines • Managing documents and sections created by multiple people while still ensuring proposals and reports are completed on time • Ensuring multiple documents for the same project and for the program use consistent language • Ensuring proposal pieces are completed well and to the most recent standard/template • Assisting Construction Managers, Project Managers, and others in writing construction approaches • Writing summaries and sections of documents as necessary • Applying company branding and style guidelines to documents • Coordinating responses to comments received from the Owner’s Consultant and Client