Overview Business Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I Edge Critical Environments Field Service Engineer (CE FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As an CO+I Edge CE FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Responsibilities Responsibilities Data Center Operations - Ensures compliance with data center business units and service-level policies for Edge Critical Environments (CE). - Engages with appropriate teams and resources to execute CE tasks or projects. - Manages CE programs associated with area of responsibility. - Reviews and advises on Edge contract process, contract language, and supporting documentation - Delivers new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews - Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. - Participates in Root Cause Analysis (RCA) process as appropriate. Service Delivery - Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities - Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) - Reduce high-impact and human-error Critical Environment (CE) related incidents year over year - Act as an escalation point for all facilities-related issues within our leased datacenters - Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed - Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA’s - Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and landlord partners - Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio Data Center Work Environment - Shares best CE practices; assists others in learning role, process, procedures. - Provides mentorship across data centers for CE specific expertise. - Seeks training opportunities that meet the interest of the business as well as own career goals and objectives. - Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. - Suggests improvements in implementation based on depth of understanding. - Contributes to a positive team environment by learning and adopting best practices. - Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. Ownership - In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). - Supports escalation of issues to appropriate owner. Other - Embody our culture and values. Qualifications Required Qualifications: - High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, - OR 3+ years industry experience and college course work. Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: - 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). - Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services - Experience working on large scale CE projects - Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.) - Basic communication skills in Spanish (reading, verbal, written) This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Title: Operations Unit Supervisor/Leader Location: Tampa United States Job Description: At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Are you a dynamic leader with a passion for empowering teams and driving results? GEICO is seeking a forward-thinking and motivated Operations Leader / Supervisor to join our management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. If you have at least two years' supervisory experience managing teams and a commitment to delivering exceptional customer experiences, we want to hear from you! Success in this role is built on the foundation of GEICO's core leadership behaviors: - Ownership: You take responsibility for outcomes in all scenarios. - Adaptability: You navigate dynamic environments with creativity and resilience. - Leading People: You empower individuals and teams to achieve their best. - Collaboration: You build and strengthen partnerships across organizational lines. - Driving Value: You use data-driven insights to align actions with strategic goals. What You'll Do: - Lead, mentor, and inspire a team of associates in a call center environment to deliver exceptional service that delights our customers and builds their trust. - Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims. - Personalize your leadership approach to develop team members' skills, fostering their growth and ensuring they consistently exceed customer expectations. - Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention. - Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service. - Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence. - Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience. - Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge. What We're Looking For: - Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required). - Experience successfully managing teams in insurance, financial services, call center, retail or other industries. - Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required). - Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment. - Strong results orientation, with a history of meeting or exceeding performance goals. - Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations. - Ability to analyze data and metrics to inform decision-making and improve customer outcomes. - Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence. Why Join GEICO? - Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction. - Inclusive Culture: Join a company that values diversity, collaboration, and innovation. - Workplace Flexibility: Benefit from a hybrid work model-80% in-office, 20% remote after training-and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year. - Professional Growth: Access GEICO's industry-leading training programs and development opportunities: - Licensing and continuing education at no cost to you. - Leadership development programs and hundreds of eLearning courses to enhance your skills. Additional Perks: - Health & Wellness: Comprehensive healthcare and well-being support available on Day 1. - 401(k) Match: From day one, you'll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately. Increased Earnings Potential: - Pay Transparency: The starting salary for this position is between $60,270 and $115,825 annually - Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers. #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. - Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. - Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. - Access to additional benefits like mental healthcare as well as fertility and adoption assistance. - Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

• Act as a point of contact for day-to-day communication with domestic and international suppliers. • Create purchase orders for suppliers using Oracle. • Track purchase orders, production timelines, and shipment statuses using internal systems. • Follow up on delays, discrepancies, or quality concerns. • Manage freight forwarder quote requests from the Account Management team. • Work closely with freight forwarders to coordinate customer shipments. • Assist in gathering and organizing supplier documentation, including specs, quotes, and invoices. • Maintain accurate and up-to-date information across internal systems. • Collaborate cross-functionally to support operational efficiency and timely project execution.

We're looking for a reliable and detail-oriented Service Support Coordinator to assist with managing client requests, coordinating service-related tasks, and ensuring operations run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with people, staying organized, and keeping workflows efficient and on track. In this role, you'll use established systems, tools, and training to support day-to-day operations, track progress, and maintain clear communication across tasks. You'll work independently while ensuring accuracy, professionalism, and consistency in every aspect of your work. What You'll Do: Coordinate service requests, timelines, and task progress Communicate with clients and team members to gather and confirm details Track updates, monitor outstanding items, and follow up as needed Maintain organized digital records and service documentation Ensure all tasks are completed accurately and on time Assist with workflow coordination to keep operations running efficiently Support a positive and seamless client experience What We're Looking For: Strong communication and organizational skills Ability to manage multiple tasks and prioritize effectively Experience in customer service, coordination, administrative support, or operations (preferred, not required) Comfortable working independently in a remote environment Detail-focused, dependable, and proactive Tech-savvy and able to learn new systems quickly Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Why This Role Stands Out: Fully remote flexibility Structured onboarding and ongoing support Clear systems and processes designed for success Opportunity to build valuable coordination and support skills Supportive and collaborative team environment