Location: United States | Remote Scope This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards. Responsibilities Patient Registration: - Accurately collect and enter patient demographic, insurance, and medical information. - Verify patient identity following all HIPAA and facility protocols. - Ensure all required forms and signatures are completed during registration. Insurance Verification: - Confirm patient insurance eligibility and benefits prior to service. - Obtain and document pre-authorizations or referrals as required. - Communicate any coverage issues or financial obligations to patients. Customer Service: - Greet patients and visitors warmly, providing courteous and efficient service. - Answer patient questions regarding appointments, insurance, and registration processes. - Address and resolve patient concerns or direct them to the appropriate personnel. Scheduling and Coordination: - Schedule, reschedule, and cancel appointments as needed. - Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation. Compliance & Documentation: - Maintain accuracy and confidentiality in patient records. - Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). - Report and correct registration errors promptly. Financial Counseling (as applicable): - Discuss patient financial responsibilities, co-pays, and payment options. - Collect co-pays and provide receipts when applicable. General Administrative Support: - Answer phones, respond to emails, and perform general clerical duties. - Maintain organized registration areas and supplies. - Assist with training new registration staff as needed. Qualifications and Experience - High School diploma or GED required. - Previous experience in a healthcare, customer service, call center, or administrative role preferred. - Exposure to patient scheduling, insurance, or billing processes is a plus but not required. - Strong customer service mindset with the ability to communicate clearly and professionally - Comfortable handling a high volume of calls and inquiries - Ability to learn insurance verification, authorizations, and patient access workflows - Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web‑based systems - Strong attention to detail and accuracy - Ability to prioritize tasks, follow processes, and work independently with minimal supervision Physical Demands and Working Conditions - U.S. based fully remote, home‑based position. - Requires reliable internet and a quiet, private workspace to maintain patient confidentiality. - Prolonged sitting while working at a computer and using a phone or headset. - Frequent typing and data entry across multiple systems. - Ongoing speaking and listening to communicate with patients and team members. - Work performed during scheduled shifts; occasional overtime may be required based on business needs. Compensation & Benefits - FLSA Classification: Non-Exempt - Benefits Offered: - - Employer sponsored Medical, Dental & Vision - HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans - Flexible Time Off Plan & Paid Holidays - Employee Referral Bonus

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Advanced Practice Clinician in the Care Anywhere (CAW) program is designed to provide care and support to our Alignment Healthcare patients by providing an additional level of medical and social support in the comfort of their own home. This program is offered to eligible patients at no cost to them with the goal of preventing unnecessary hospitalizations, health complications, and unmanaged disease progression that can occur when timely clinical interventions are not provided or are not accessible. Responsibilities: 1. Conduct in-home assessments on Alignment members, medication review and health screenings 2. Provide patient education by matching care desired with best care given 3. Identify diagnoses to be assessed in care management and active medical management 4. Partner and communicate with Regional Medical Officer and other team members to discuss and develop the most appropriate care plans possible based on the needs of our members/patients. 5. Coordinate care with multiple stakeholders, including but not limited to PCPs, specialists, and ancillary providers. 6. Lead broader clinical team which may include nurses, health coaches, social workers, and care coordinators Job Requirements: Experience: • Required: None • Preferred: One (1) year of prior clinical or home care experience. Previous EMR experience preferred. Experience in care of older adult (geriatric) patients preferred Education: • Required: Master’s degree from an accredited NP Program or PA program Specialized Skills: • Required: - Ability to communicate positively, professionally and effectively with others. - Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Licensure: • Required: Active Nurse Practitioner or Physician Assistant license Active RN License and Furnishing number (Must, upon hire) NP only Active Nurse Practitioner Board Certification/Physician Assistant Certification NPI Number, DEA, Valid BLS Valid Driver License and current automobile insurance • Preferred: Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $130,332.00 - $195,498.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Mindoula Health is seeking Independent Licensed Therapists to provide remote services for our Washington State Substance Use Disorder Program, supporting substance-exposed members. While a current WA license is preferred, our team will assist qualified candidates in obtaining one. We will also consider applicants licensed in Louisiana, or Florida while we work on the Washington credentialing and licensing. Once licensed, you will work with Washington members on PST hours. Applicants may live anywhere in the U.S. Our program focuses on prenatal and postpartum care and substance-exposed living/pregnancies. You’ll join a family-focused, collaborative team with a flexible schedule, work-from-home autonomy, and the opportunity to create groups and apply your preferred evidence-based practices. In this role, you will provide biopsychosocial assessments, individual and group therapy, and coordinate care across various substance use disorder treatment settings. Compensation: $75,000 per year, plus excellent benefits and the opportunity to work with a fantastic team. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year How you'll contribute: - Assesses, plans and implements care strategies that are individualized by member and directed toward the most appropriate and least restrictive level of care. - Collaborates with member, family and healthcare providers to develop an individualized plan of care. - Conducts individual counseling and group therapy with adolescents and adults. - Identifies and initiates referrals for social service programs – including financial, psycho-social, community and state supportive services. - Advocates for members and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team. - Utilizes approved clinical criteria to assess and determine appropriate level of care for members. - Documents all member assessments, care plan and referrals provided. - Responsible for achieving set goals; Key Performance Indicators (KPIs). - Learning the StrongWell model and taking responsibility and ownership for outcome based care. - Participates in interdisciplinary team meetings and utilization management rounds and provides information to assist with safe transitions of care. - Promotes responsible and ethical stewardship of company resources. - Maintains excellent punctuality and attendance during work hours. Qualifications: - LCSW, LMFT, LMHC, LPC in Washington State, Florida, Louisiana. - Preferred experience with substance abuse population. - Background in maternal; substance abuse preferred. - Experience with adults and adolescents. - Familiarity with Medicare and Medicaid procedures. - Remote Work Experience. Come be part of the solution!

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we are built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care. Your RoleAs a crisis behavioral health Nurse Practitioner, you will provide telehealth evidence-based behavioral health care including comprehensive clinical assessments, differential diagnosis, creating and implementing co-created clinical treatment plans and medication management. You will work alongside our diverse and passionate multidisciplinary clinical team taking care of Willow Health’s patients and making an impact in our clinical program. Our clinical team includes psychiatrists, nurse practitioners, licensed clinical social workers, licensed mental health clinicians, certified peer specialists, case managers, and clinical operations. We are looking for a thoughtful, empathic, and skilled clinician to join our highly motivated team to help improve behavioral health crisis care. This is a fully virtual role. Day-to-day Responsibilities - Perform comprehensive clinical assessments and develop differential diagnosis - Provide psychiatric medication management - Build therapeutic alliance with patients - Create and implement co-created personalized treatment plans with our multidisciplinary team - Manage a caseload of patients who you will follow for 8 to 12 weeks providing medication management - Conduct comprehensive risk assessment and safety planning - Utilize validated clinical tools to aid in differential diagnosis - Work across our multidisciplinary clinical team to facilitate comprehensive behavioral health crisis care - Actively participate in multidisciplinary team meetings - Maintain appropriate documentation of all patient-related care - Engage with clinical supervision - Daytime and night time / weekend call - Work with our patients, their families, and their providers in the community to ensure comprehensive behavioral health care Working hours for the clinic are Monday - Friday from 10:30am to 7:30pm, Eastern time. Requirements for the Role - Bachelor of Science in Nursing degree (or equivalent non-U.S. degree) - Board Certification - Master of Science in Nursing degree or a Doctor of Nursing Practice degree (or equivalent non-U.S. degree) - Hold an active license to practice in New York - Maintain all state requirements and continuing education requirements to provide behavioral health care - Has experience with clinical assessments, developing differential diagnosis, creating and implementing clinical treatment plans, and psychiatric medication management - Has at least 2 years of clinical experience of psychiatric medication management - Has experience with clinical risk management, suicide risk assessment, and safety planning - Has experience and is comfortable with using validated clinical tools to help enhance clinical care - Has experience with and is comfortable with using technology - Excellent written and verbal communication skills - Excellent interpersonal skills and ability to work effectively in a multidisciplinary clinical team - Experience working with an electronic medical record Nice to have - Post degree experience in providing emergency mental health services and/or urgent behavioral healthcare - Completed Psychiatric fellowship - Comprehensive knowledge of substance abuse, mental health, and recovery issues and principles - Has experience with using clinical outcomes to help enhance clinical care - Has experience launching and iterating on a clinical care model, (preferred, not required) - Experience in a start-up healthcare setting and/or an innovative healthcare program (preferred, not required) Benefits for our Clinicians - PTO includes sick leave, certain federal holidays, and vacation - Continuing education time and stipend - 401K - Health insurance - Malpractice liability insurance - Clinical supervision - Multidisciplinary team collaboration Our Interview Process Our Interview Process: 1. Complete the application 2. First interview with team member 3. Second round interview 4. Clinical skill assessment with the hiring manager 5. Reference check 6. Offer 7. Background check Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.