Abax Health

Role Description This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards. Responsibilities - Patient Registration: - Accurately collect and enter patient demographic, insurance, and medical information. - Verify patient identity following all HIPAA and facility protocols. - Ensure all required forms and signatures are completed during registration. - Insurance Verification: - Confirm patient insurance eligibility and benefits prior to service. - Obtain and document pre-authorizations or referrals as required. - Communicate any coverage issues or financial obligations to patients. - Customer Service: - Greet patients and visitors warmly, providing courteous and efficient service. - Answer patient questions regarding appointments, insurance, and registration processes. - Address and resolve patient concerns or direct them to the appropriate personnel. - Scheduling and Coordination: - Schedule, reschedule, and cancel appointments as needed. - Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation. - Compliance & Documentation: - Maintain accuracy and confidentiality in patient records. - Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). - Report and correct registration errors promptly. - Financial Counseling (as applicable): - Discuss patient financial responsibilities, co-pays, and payment options. - Collect co-pays and provide receipts when applicable. - General Administrative Support: - Answer phones, respond to emails, and perform general clerical duties. - Maintain organized registration areas and supplies. - Assist with training new registration staff as needed. Qualifications - High School diploma or GED required. - 1-3 years of experience in patient access or revenue cycle roles, including insurance verification, prior authorizations, No Surprises Billing, and scheduling required. - Experience communicating with patients via phone, text, and email using web-based systems required. - Experience with CERNER or EPIC EMRs is preferred. - Experience working in a contact center environment is a plus. - Ability to manage a high volume of calls while providing professional, patient-centered service. - Strong verbal and written communication skills, including the ability to resolve issues calmly and effectively. - Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint). - Strong organizational skills with high attention to detail and accuracy. - Ability to prioritize tasks, work independently, and adapt to changing operational needs. Physical Demands and Working Conditions - U.S. based fully remote, home-based position. - Requires reliable internet and a quiet, private workspace to maintain patient confidentiality. - Prolonged sitting while working at a computer and using a phone or headset. - Frequent typing and data entry across multiple systems. - Ongoing speaking and listening to communicate with patients and team members. - Work performed during scheduled shifts; occasional overtime may be required based on business needs. Benefits - FLSA Classification: Non-Exempt - Employer sponsored Medical, Dental & Vision - Short-term and Long-term Disability, and AD&D Insurance Plans - Flexible Time Off Plan & Paid Holidays - Employee Referral Bonus

Role Description This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards. Responsibilities - Patient Registration: - Accurately collect and enter patient demographic, insurance, and medical information. - Verify patient identity following all HIPAA and facility protocols. - Ensure all required forms and signatures are completed during registration. - Insurance Verification: - Confirm patient insurance eligibility and benefits prior to service. - Obtain and document pre-authorizations or referrals as required. - Communicate any coverage issues or financial obligations to patients. - Customer Service: - Greet patients and visitors warmly, providing courteous and efficient service. - Answer patient questions regarding appointments, insurance, and registration processes. - Address and resolve patient concerns or direct them to the appropriate personnel. - Scheduling and Coordination: - Schedule, reschedule, and cancel appointments as needed. - Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation. - Compliance & Documentation: - Maintain accuracy and confidentiality in patient records. - Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). - Report and correct registration errors promptly. - Financial Counseling (as applicable): - Discuss patient financial responsibilities, co-pays, and payment options. - Collect co-pays and provide receipts when applicable. - General Administrative Support: - Answer phones, respond to emails, and perform general clerical duties. - Maintain organized registration areas and supplies. - Assist with training new registration staff as needed. Qualifications - High School diploma or GED required. - 1-3 years of experience in patient access or revenue cycle roles, including insurance verification, prior authorizations, No Surprises Billing, and scheduling required. - Experience communicating with patients via phone, text, and email using web‑based systems required. - Experience with CERNER or EPIC EMRs is preferred. - Experience working in a contact center environment is a plus. - Ability to manage a high volume of calls while providing professional, patient‑centered service. - Strong verbal and written communication skills, including the ability to resolve issues calmly and effectively. - Proficiency with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint). - Strong organizational skills with high attention to detail and accuracy. - Ability to prioritize tasks, work independently, and adapt to changing operational needs. Physical Demands and Working Conditions - U.S. based fully remote, home‑based position. - Requires reliable internet and a quiet, private workspace to maintain patient confidentiality. - Prolonged sitting while working at a computer and using a phone or headset. - Frequent typing and data entry across multiple systems. - Ongoing speaking and listening to communicate with patients and team members. - Work performed during scheduled shifts; occasional overtime may be required based on business needs. Compensation & Benefits - FLSA Classification: Non-Exempt - Employer sponsored Medical, Dental & Vision. - HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans. - Flexible Time Off Plan & Paid Holidays. - Employee Referral Bonus.

Location: United States | Remote Scope This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards. Responsibilities Patient Registration: - Accurately collect and enter patient demographic, insurance, and medical information. - Verify patient identity following all HIPAA and facility protocols. - Ensure all required forms and signatures are completed during registration. Insurance Verification: - Confirm patient insurance eligibility and benefits prior to service. - Obtain and document pre-authorizations or referrals as required. - Communicate any coverage issues or financial obligations to patients. Customer Service: - Greet patients and visitors warmly, providing courteous and efficient service. - Answer patient questions regarding appointments, insurance, and registration processes. - Address and resolve patient concerns or direct them to the appropriate personnel. Scheduling and Coordination: - Schedule, reschedule, and cancel appointments as needed. - Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation. Compliance & Documentation: - Maintain accuracy and confidentiality in patient records. - Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). - Report and correct registration errors promptly. Financial Counseling (as applicable): - Discuss patient financial responsibilities, co-pays, and payment options. - Collect co-pays and provide receipts when applicable. General Administrative Support: - Answer phones, respond to emails, and perform general clerical duties. - Maintain organized registration areas and supplies. - Assist with training new registration staff as needed. Qualifications and Experience - High School diploma or GED required. - Previous experience in a healthcare, customer service, call center, or administrative role preferred. - Exposure to patient scheduling, insurance, or billing processes is a plus but not required. - Strong customer service mindset with the ability to communicate clearly and professionally - Comfortable handling a high volume of calls and inquiries - Ability to learn insurance verification, authorizations, and patient access workflows - Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web‑based systems - Strong attention to detail and accuracy - Ability to prioritize tasks, follow processes, and work independently with minimal supervision Physical Demands and Working Conditions - U.S. based fully remote, home‑based position. - Requires reliable internet and a quiet, private workspace to maintain patient confidentiality. - Prolonged sitting while working at a computer and using a phone or headset. - Frequent typing and data entry across multiple systems. - Ongoing speaking and listening to communicate with patients and team members. - Work performed during scheduled shifts; occasional overtime may be required based on business needs. Compensation & Benefits - FLSA Classification: Non-Exempt - Benefits Offered: - - Employer sponsored Medical, Dental & Vision - HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans - Flexible Time Off Plan & Paid Holidays - Employee Referral Bonus

• The HR Business Partner, Talent & Compensation is responsible for ensuring the specific HR functions of Recruiting and Compensation is handled within the Abax organization. • This position will support the business in finding, recruiting, hiring and retaining talented candidates. • Sourcing and screening candidates to fill open position; Courting top candidates; Interviewing candidates • Developing strategies and plans for talent acquisition, including assessment methodologies and programs as necessary and appropriate • Designing the most effective recruiting channels, including relationships with outside vendors as necessary and appropriate • Managing posts on job boards, such as LinkedIn, Indeed, and ZipRecruiter. • Controlling large-scale recruitment campaigns and projects • Drafting proposals and escalating as appropriate; creating and maintaining job tracking reports for the executive leadership team • Assessing the organization’s pay structure by researching compensation trends and reviewing surveys to determine comparisons by industry and region

Job description Overview Abax Health is clinical analytics and patient communications platform dedicated to solving healthcare’s revenue leakage challenges. Using our advanced data mining and machine learning algorithms, Abax identifies when a physician has referred a patient for care but the patient has not received that care. Then, with the patient’s clinical data in hand, using automated text, phone, email, live chat, live human phone calls, and in-person home visits, Abax’s Education and Outreach Concierge team connects with the patient, educates the patient on the care they need, and schedules that care in the most convenient manner possible. Abax Health serves health systems, medical groups, physicians, patients, health plans, pharmacies, dental practices, and revenue cycle management firms. Vision To ensure that every loved one receives the care they need when they need it. Mission To improve patient health and healthcare provider revenue/margin We will achieve our Mission by… Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received Patient Access – Concierge Care Coordinator Primarily responsible for working collaboratively with specific clients to schedule procedures for patients that have received a referral. This will include follow-up on referrals to obtain insurance verification, authorization, and no surprise billing (NSB) using the client’s existing systems. This role will also require contact with patients via text, phone calls, live chat, and email. Ensure KPIs and quality measures are achieved and meet or exceed client expectations. Duties and Responsibilities - Ability to effectively reach patients through multiple methods including (but not exclusive to) text, phone, live chat, and email - Schedule procedures timely and accurately - Provide Global Customer Service – have a “smile in your voice” - Understand, meet, and exceed important key performance indicators - Ability to review data to determine operational impacts and needed actions; elevate issues, trends, improvement areas, and management opportunities - Strong attention to detail and accuracy, using problem-solving skills and analytical thinking - Ability to successfully prioritize and manage numerous tasks simultaneously - Promote Abax values, overall teamwork, and a positive work environment - Assist to prepare, coordinate and lead meetings with the client and project management team - Establishes and manages effective, consistent communication between leadership and staff - Performs all other job functions related to this job. - Comply with Abax Health policies and procedures Preferred Qualifications /Experience Must have experience with using EPIC EMR - One year of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experience - Prior knowledge, skills, and experience working in a contact center and leading a contact center team - Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction - Excellent verbal and written communication skills - Exceptional customer service skills are required - Conflict resolution skills - Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required - Familiarity and experience using a customer contact through text, phone, autodialer, and email - Familiarity with web-based systems and tools. - Ability to work cooperatively and effectively to achieve goals and expectations - Ability to initiate and follow through on projects - Ability to work independently and prioritize tasks with minimal or no supervision - Strong attention to detail and accuracy - Ability to understand and meet operational needs and special requests Contact Information - Qualified candidates only Job Type: Full-time Benefits: - 401(k) - Dental insurance - Health insurance - Vision insurance Healthcare setting: - Outpatient Schedule: - Day shift - Monday to Friday Experience: - Customer service: 3 years (Required) - Medical terminology: 1 year (Preferred) - Computer skills: 3 years (Preferred) Work Location: Remote