Who we are: Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. Why join our team? We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. What you will be doing: As a Senior Technical Support Engineer, Level II, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization. Your responsibilities include: - Resolving escalated technical issues that others cannot solve - Leading customer crisis situations - Developing advanced troubleshooting procedures - Mentoring Technical Support Engineers and Associates. - You’ll also participate in product development discussions, contribute to technical documentation, and represent the support perspective in cross-functional initiatives. Who you will work with: You’ll work closely with Support Managers on strategic initiatives and serve as a technical lead for your specialized team. You’ll collaborate extensively with Product Engineering, Quality Assurance, and Customer Success teams on complex issues and product improvements. You’ll mentor junior staff while partnering with Lead Support Engineers on organizational development initiatives. Your customer interactions will include technical consultations with senior IT leaders, participation in executive business reviews, and direct involvement in critical issue resolution for high-value accounts. What you bring to the table: Core Requirements: - Practical experience in Information Technology, Engineering, or related technical field - 3-5 years of progressive technical support experience with increasing complexity - Advanced troubleshooting skills across multiple technology stacks - Proven mentoring and knowledge transfer capabilities - Experience leading critical issue resolution and customer crisis management - Strong SQL skills including complex query writing and performance optimization - Deep understanding of enterprise software architecture and integrations - Experience with API development/troubleshooting and web services - Excellent communication skills with ability to present to executive audiences - Leadership capabilities with demonstrated influence without direct authority Preferred Qualifications: - Bachelor's degree in Computer Science or related field of study - Experience in healthcare, higher education, or financial services with regulatory knowledge - Advanced knowledge of security protocols and compliance frameworks - Experience with cloud platforms and modern DevOps practices - Background in software development or system administration - Project management experience and cross-functional leadership - Industry certifications relevant to product portfolio - Experience with customer success or professional services delivery Essential Functions of the job: The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law. What is good to know: This role requires flexibility for critical issue response including after-hours and weekend availability. Travel may be required for customer escalations, training delivery, or strategic initiatives (typically 5-10%). You'll have opportunities to present at industry conferences and contribute to thought leadership. This position offers advancement paths to Lead Support Engineer, Customer Engineering, or management roles. This position is classified as [Non-Exempt] under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws. What you get when you join our team: - Flexible time off to include paid holidays and volunteer time. - Robust health, dental, and vision insurance plans on your first day of employment - Employer-paid life insurance/AD&D/short-term and long-term disability insurance - Comprehensive employee assistance program (EAP) - Flexible spending account (FSA) or health savings account (HSA) - Matched 401(k) - Employee stock purchase plan Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

Job title: Technical Support Engineer - Quickcharge Location: Albany, NY Office or Remote within the US Who we are: Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. Why join our team? We strive to provide the very best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community. Our success and growth are directly attributed to our people. Our newly combined companies are dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions. What you’ll be doing: As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, government, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Illumia technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences. Your responsibilities include: - Troubleshooting software and hardware issues in a round robin phone and ticketing queues - Collaborating with internal teams to resolve escalated cases - Documenting solutions for knowledge sharing - Contributing to process improvements that enhance our overall support delivery. - You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments. Who you’ll work with: You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team. You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements. You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds. What you bring to the table: Core Requirements: - Practical experience in Information Technology, Engineering, or related technical field - 2-4 years of technical support or software troubleshooting experience - Strong analytical and problem-solving skills with attention to detail - Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users - Experience with SQL databases and basic query writing - Familiarity with Windows and/or Linux server environments - Understanding of web technologies (HTTP/HTTPS, APIs, web browsers) - Customer service orientation with patience and empathy - Ability to work independently and manage multiple cases simultaneously - Willingness to learn new technologies and adapt to changing environments Preferred Qualifications: - Bachelor's degree in Computer Science or related field of study - Experience in healthcare, higher education, or financial services technology - Knowledge of payment processing systems and PCI compliance - Familiarity with campus card/ID systems or access control technologies - Experience with enterprise software integrations and APIs - Understanding of network fundamentals (TCP/IP, DNS, firewalls) - Experience with ticketing systems and customer support tools - Previous experience in mission-critical environments What’s good to know: This role may require occasional evening or weekend work to support customers in different time zones or during critical system implementations. Some travel may be required for on-site customer support or training opportunities (typically less than 5%). The position offers significant growth opportunities within our three-group structure, with clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success. What you get when you join our team: - Flexible time off to include paid holidays and volunteer time - Robust health, dental, and vision insurance plans on your first day of employment - Employer-paid life insurance/AD&D/short-term and long-term disability insurance - Comprehensive employee assistance program (EAP) - Flexible spending account (FSA) or health savings account (HSA) - Matched 401(k) - Employee stock purchase plan Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

• Provide radiological support to hospitals and healthcare facilities • Collaborate with medical teams to enhance patient care • Drive innovations in clinical value and service delivery

Description IT Support Technician - Hospitality Reports to - IT Services Location: Honolulu - Onsite Company Description Edge provides integrated, managed voice and data technology systems and services for small/medium businesses and enterprises. Position Description As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily. As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them. Primary Responsibilities - Desktop support for hardware and software troubleshooting - Willingness to learn industry-specific and proprietary management systems - Setup, deploy, and maintain end-user equipment - Perform network administration functions, user account permissions, Active Directory changes - Follow up with clients to ensure resolution is complete and satisfactory - Maintain accurate, thorough, and timely information in ticketing system - Research and resolve problems through all IT functions - Collaborate with peers to form technical solutions - Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company Requirements Required Skills - Ability to provide on-site & remote desktop support to customers. - Ability to use remote support tools like VNC, LogMeIn, RDP, etc. - Strong troubleshooting abilities - Ability to use our remote management platform for workstation configuration status, testing - Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration - Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications. - Being a goal-driven team player with solid organizational skills and a keen attention to detail. - Independent, self-starting attitude with the willingness to share knowledge. - Thorough knowledge of all Windows server and desktop operating systems - Understanding of Hotel property management & Point of Sale applications - Thorough knowledge of PC, server hardware, and configuration including related peripherals. - Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory, and Exchange - Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues. - Ability to function effectively in a fast-paced environment - Willingness to travel occasionally - Ability to multi-task and maintain good communication is a must Desired Skills & Experience - Five years related experience or equivalent. - Two years of telecommunications experience - Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices - Understanding of PCI compliance and certificates - Familiarity with Ruckus APs and Meraki APs administration - Understanding of IP Networking and troubleshooting - Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm, and more; Sales – Delphi/SalesForce - A+ Certification - MCSE / MCDST / A+ certification(s) - ACSP certification(s)