If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 204 Pay Range: $18.79 - $27.25 Job Description The Student Disability Services Assistant plays a vital role as the first point of contact for students who are seeking support from the Student Disability Services Office. This position communicates with students, faculty and staff by phone, chat, and email, while maintaining confidentiality of records and information. This position collaborates cross-functionally to address general questions related to Student Disability Services, ensuring timely and accurate information is presented. Primary Responsibilities Include: - Answer calls and chat requests inbound to disability services. - Process incoming referrals and cases. - Log and check incoming email and voice mail. - Achieve quality assurance standards for accuracy and customer service. - Inform students and staff of Student Disability Services general policies. - Performs other related duties as assigned. Knowledge, Skill and Abilities You'll Need to Be Successful: - Experience in understanding and following policies. - Experience meeting deadlines and minimum work requirements. - Experience achieving quality assurance expectations and delivering customer service. - Accuracy and attention to detail - Organizational skills - Strong verbal and written communication - The ability to work both independently and in a team environment. - Computer proficiency and experience with Microsoft office products and applications - Functional knowledge of and adherence to FERPA and ADA regulations - Thrive in a challenging, fast-paced environment with deadlines and work expectations. Competencies: Organizational Impact: - Tasks are accomplished by following a defined standard or set of procedures to achieve day-to-day objectives with limited impact on the area. - The work performed is closely supervised and consists of tasks that are routine and well defined with specific instructions to achieve standardized solutions. Problem Solving and Decision Making: - Problems and issues faced are routine and solutions are readily available. There is a well-established and familiar set of activities and/or processes that will derive a solution. - There is a responsibility for checking data and information for minor changes. Communication and Influence: - Communication with contacts within the job area is typical, and information that is provided or obtained requires little explanation or interpretation. Work Location/Schedule: - This is a home office role. Working hours are 8:00 a.m. - 4:30 p.m. Mountain Time. - This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. What You'll Bring (Minimum Qualifications): - High School Diploma - One to two years of administrative support or customer service experience. Bonus Points for (Preferred Qualifications): - Associates degree - Knowledge of the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities. - Experience in a higher education institution clerical role. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. What to Expect: At WGU, our mission drives everything we do—including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration. Here’s what that typically looks like: - Introductory phone screen (~30 minutes): We’ll walk you through who we are at WGU, what you'll do in this role, and learn about your relevant experience. - Hiring manager interview (~45 minutes): Dive deeper into your skills and how you’ll contribute to the team. #LI-BS1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

• Provide general administrative support to the business • Conduct online research (e.g., companies, markets, contacts, travel-related insights) • Assist with preparing materials such as: ○ Reports ○ Presentations and pitch decks • Create and edit simple visual content using Canva • Support business development efforts through research and data gathering • Help prioritize and manage incoming tasks from the founder • Maintain clear and timely communication on progress and deliverables

Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: BankingWho We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. ITM Member Service Representative Starting Pay: $17.50 (may increase with relevant experience) General Purpose: Provide multiple services to members via ITM Department channels in the areas of teller transactions, member services, digital support, and card service to members. Essential Duties/Responsibilities Assist members through the ITM to determine the nature of the request and whether to transact the member's request or refer the member to the proper staff person. Responsible for accurately balancing a virtual cash drawer. Perform teller and member service functions daily as needed. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the MSR function. Responsible for requesting members bring accounts positive and to minimum required balances. Responsible for and requesting members make payments on delinquent loans and over-the-limit credit card balances. Responsible for providing account information, performing limited account maintenance, researching transactional inquiries, and other member service-related functions following Credit Union procedures and policies. Educate and inform members of all BHFCU products and services, and cross-sell when applicable using the ENGAGE model. Make referrals when appropriate. Other Duties/Responsibilities Maintain account accuracy by working various reports, workflows, and projects as requested. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the teller, member service, cards, or digital services functions. Perform other duties as may be assigned. Job Knowledge Working knowledge and delivery of the ENGAGE model. Working knowledge of laws and regulations affecting member service transactions. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and credit union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. Working knowledge of credit union's in-house computer system, Internet, and any other software programs. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of opening and closing procedures. Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. Vision: A sighted person to effectively review documents. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer-related input. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours. Job Qualifications (Ability) Ability to understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable format to others. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure. Ability to prepare and maintain confidential records and reports. Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work. Ability to handle multiple tasks. Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to serve members quickly and efficiently in an ITM Center environment. Ability to use a rational and organized approach to completing tasks. Job Qualifications (Education/Experience) – Job Levels: ITM MSR I Job requires a high school level of language, math and reasoning skills. Zero to two years relevant experience with equal responsibilities or communicating via virtual technology is acceptable. Formal training should be supplemented with continuing education. Demonstrate proficiency in skill areas outlined in the ITM MSR I expectation guidelines. ITM MSR II Meets all requirements for ITM MSR I. Six months or more relevant experience as ITM MSR I or in a similar role. Assist in on-the-job training for new team members. Demonstrated ability to provide support for more junior team members. Demonstrate an elevated level of job knowledge in each of the job knowledge areas mentioned above. Demonstrate proficiency in skill areas outlined in the ITM MSR II expectation guidelines. Working Conditions Material and Equipment Involved Interactive Teller Machines · Multi-functional Device Teleprompter Interactive Video Webcam Phone/Headset In-house computer system 10-Key Calculator In-house Instant messaging system Salesforce Work Environment/Physical Activities Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required. This position is remote work eligible under certain circumstances. Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters. Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer. Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job. Qualifications

• Coordinating and/or arranging meetings, conference calls, web presentations, and travel schedules while resolving conflicts and projecting the schedule out at least 3 months in advance • Managing travel for executives: arranging travel exclusively through World Travel, proactively checking transit status (flight and train for delays), outlining ‘travel time’ in calendars, providing driving directions, checking-in leaders for departures, notifying impacted parties (accompanying team members for meetings and those the executive will be traveling to meet) of delays • Facilitating clear, brief, and productive internal and external communication and correspondence, ensuring “asks” are clearly stated and appropriate stakeholders are brought into conversations • Working to gather materials and disseminate the information to leaders at least 48 hours prior to meetings/calls when they will be discussed • Managing database/s of contacts (often in Outlook) for executive/s, proactively scrubbing communications for new contacts as well as contact revisions which need to be made, ensuring the contacts are kept current, detailed, include assistant’s contact information in addition to the executive’s contact information and make sure when each contact was last updated is noted • Presenting supported executives with bios and photos of external leaders they will be meeting with for the first time, as needed • Tracking locations of executive’s relationships to suggest meetings in cities of upcoming travel to facilitate further development of executive’s relationships and consolidate travel • Presenting executives with suggestions to help leverage their time, on at least a quarterly basis • Assisting Sound with administrative projects affecting your team and role, such as IT audits, Staples feedback, administrative responsibility assessments, etc. • Acting as an executive’s approving delegate in UltiPro (PTO) and/or Concur (expense & travel), to review, approve, decline, and respond to submissions requesting additional information necessary to consider approval, using the guidelines established by the executive/s, as requested • Gathering material from various sources to create first drafts of presentations and documents, which may be used internally and/or externally, ensuring the materials are aligned with Sound’s marketing brand • Using various software programs to create dashboards, mail merges, administer surveys, manipulate formats to best fit the data to be presented, add signatures, and manage OWL site, as requested • Managing executive’s internal and external deliverables, by organizing tasks, tracking deadlines as well as parties responsible for completing components, providing reminders, and offering to take on work needed and remove obstacles to ensure deadlines are met • Partnering with senior leaders to provide email screening, to include but not be limited to creating mailbox organization, drawing attention to time-sensitive emails, removing spam, tracking deliverables, and responding with the leader’s scheduling availability • Providing event support, by creating drafts of materials, coordinating presenters, budget tracking, researching vendor costs, negotiating rates, arranging facilities as well as catering, signing contracts, and conducting planning calls • Researching and gathering event cost estimates as well as estimates for charitable contributions, to gain the budget owners approval, and then, submitting upcoming expenditures centrally for pre-authorization prior to incurring costs or submitting pledge contributions • Acting as the first point-of-contact for IT issues, facilitating initial troubleshooting at an intermediate level and escalating to IT only once preliminary troubleshooting has been executed • Functioning as the “ears of the team”, by collecting information around administrative changes at Sound (i.e. policy revisions, process changes, leadership changes, other team practices which may be beneficial, etc.), then, validating the changes with the Director of Administrative Operations, and finally, communicating the vetted information back to the team • Cross-training with assistant/s on the team to ensure the majority of the administrative support needs can be met when fellow assistants on the team are out of the office • Acting as point-person in leader searches, managing the schedule, logistics, and communication when searches are underway, providing leader availability for interviews, often coordinating logistics directly with candidates while ensuring Recruiting is abreast of the schedule and developments, as well as consolidating leader feedback on candidates for executive review • Gathering receipts to prepare weekly expense reports and reconcile month-end Sound credit card expenditures • Assisting with planning, organizing and arranging new colleague onboardings as requested