Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: BankingWho We Are We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. ITM Member Service Representative Starting Pay: $17.50 (may increase with relevant experience) General Purpose: Provide multiple services to members via ITM Department channels in the areas of teller transactions, member services, digital support, and card service to members. Essential Duties/Responsibilities Assist members through the ITM to determine the nature of the request and whether to transact the member's request or refer the member to the proper staff person. Responsible for accurately balancing a virtual cash drawer. Perform teller and member service functions daily as needed. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the MSR function. Responsible for requesting members bring accounts positive and to minimum required balances. Responsible for and requesting members make payments on delinquent loans and over-the-limit credit card balances. Responsible for providing account information, performing limited account maintenance, researching transactional inquiries, and other member service-related functions following Credit Union procedures and policies. Educate and inform members of all BHFCU products and services, and cross-sell when applicable using the ENGAGE model. Make referrals when appropriate. Other Duties/Responsibilities Maintain account accuracy by working various reports, workflows, and projects as requested. Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the teller, member service, cards, or digital services functions. Perform other duties as may be assigned. Job Knowledge Working knowledge and delivery of the ENGAGE model. Working knowledge of laws and regulations affecting member service transactions. Working knowledge of the credit union's products and services. Working knowledge of organization's policies/procedures and credit union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion. Working knowledge of credit union's in-house computer system, Internet, and any other software programs. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of opening and closing procedures. Job Qualifications (Skills) Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job. Vision: A sighted person to effectively review documents. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer-related input. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours. Job Qualifications (Ability) Ability to understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable format to others. Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure. Ability to prepare and maintain confidential records and reports. Ability to produce a high volume of work in a timely manner that is accurate and of high quality. Ability to prioritize work. Ability to handle multiple tasks. Ability to analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances. Ability to serve members quickly and efficiently in an ITM Center environment. Ability to use a rational and organized approach to completing tasks. Job Qualifications (Education/Experience) – Job Levels: ITM MSR I Job requires a high school level of language, math and reasoning skills. Zero to two years relevant experience with equal responsibilities or communicating via virtual technology is acceptable. Formal training should be supplemented with continuing education. Demonstrate proficiency in skill areas outlined in the ITM MSR I expectation guidelines. ITM MSR II Meets all requirements for ITM MSR I. Six months or more relevant experience as ITM MSR I or in a similar role. Assist in on-the-job training for new team members. Demonstrated ability to provide support for more junior team members. Demonstrate an elevated level of job knowledge in each of the job knowledge areas mentioned above. Demonstrate proficiency in skill areas outlined in the ITM MSR II expectation guidelines. Working Conditions Material and Equipment Involved Interactive Teller Machines · Multi-functional Device Teleprompter Interactive Video Webcam Phone/Headset In-house computer system 10-Key Calculator In-house Instant messaging system Salesforce Work Environment/Physical Activities Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required. This position is remote work eligible under certain circumstances. Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. Mental and/or Emotional Requirements Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters. Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer. Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job. Qualifications

• Coordinating and/or arranging meetings, conference calls, web presentations, and travel schedules while resolving conflicts and projecting the schedule out at least 3 months in advance • Managing travel for executives: arranging travel exclusively through World Travel, proactively checking transit status (flight and train for delays), outlining ‘travel time’ in calendars, providing driving directions, checking-in leaders for departures, notifying impacted parties (accompanying team members for meetings and those the executive will be traveling to meet) of delays • Facilitating clear, brief, and productive internal and external communication and correspondence, ensuring “asks” are clearly stated and appropriate stakeholders are brought into conversations • Working to gather materials and disseminate the information to leaders at least 48 hours prior to meetings/calls when they will be discussed • Managing database/s of contacts (often in Outlook) for executive/s, proactively scrubbing communications for new contacts as well as contact revisions which need to be made, ensuring the contacts are kept current, detailed, include assistant’s contact information in addition to the executive’s contact information and make sure when each contact was last updated is noted • Presenting supported executives with bios and photos of external leaders they will be meeting with for the first time, as needed • Tracking locations of executive’s relationships to suggest meetings in cities of upcoming travel to facilitate further development of executive’s relationships and consolidate travel • Presenting executives with suggestions to help leverage their time, on at least a quarterly basis • Assisting Sound with administrative projects affecting your team and role, such as IT audits, Staples feedback, administrative responsibility assessments, etc. • Acting as an executive’s approving delegate in UltiPro (PTO) and/or Concur (expense & travel), to review, approve, decline, and respond to submissions requesting additional information necessary to consider approval, using the guidelines established by the executive/s, as requested • Gathering material from various sources to create first drafts of presentations and documents, which may be used internally and/or externally, ensuring the materials are aligned with Sound’s marketing brand • Using various software programs to create dashboards, mail merges, administer surveys, manipulate formats to best fit the data to be presented, add signatures, and manage OWL site, as requested • Managing executive’s internal and external deliverables, by organizing tasks, tracking deadlines as well as parties responsible for completing components, providing reminders, and offering to take on work needed and remove obstacles to ensure deadlines are met • Partnering with senior leaders to provide email screening, to include but not be limited to creating mailbox organization, drawing attention to time-sensitive emails, removing spam, tracking deliverables, and responding with the leader’s scheduling availability • Providing event support, by creating drafts of materials, coordinating presenters, budget tracking, researching vendor costs, negotiating rates, arranging facilities as well as catering, signing contracts, and conducting planning calls • Researching and gathering event cost estimates as well as estimates for charitable contributions, to gain the budget owners approval, and then, submitting upcoming expenditures centrally for pre-authorization prior to incurring costs or submitting pledge contributions • Acting as the first point-of-contact for IT issues, facilitating initial troubleshooting at an intermediate level and escalating to IT only once preliminary troubleshooting has been executed • Functioning as the “ears of the team”, by collecting information around administrative changes at Sound (i.e. policy revisions, process changes, leadership changes, other team practices which may be beneficial, etc.), then, validating the changes with the Director of Administrative Operations, and finally, communicating the vetted information back to the team • Cross-training with assistant/s on the team to ensure the majority of the administrative support needs can be met when fellow assistants on the team are out of the office • Acting as point-person in leader searches, managing the schedule, logistics, and communication when searches are underway, providing leader availability for interviews, often coordinating logistics directly with candidates while ensuring Recruiting is abreast of the schedule and developments, as well as consolidating leader feedback on candidates for executive review • Gathering receipts to prepare weekly expense reports and reconcile month-end Sound credit card expenditures • Assisting with planning, organizing and arranging new colleague onboardings as requested

POSITION SUMMARY The International Franchise Contract Administrator is primarily responsible for preparing and maintaining the franchise-related contracts for the Hardee’s and Carl’s Jr. global franchise business. Reviews corporate entity structures, drafts and amends contracts relating to international franchise relationships, and maintains the franchise contract database. ESSENTIAL FUNCTIONS May perform any or all of the following duties: - Reviews, examines, and analyzes corporate entity structures (corporations, partnerships, limited liability corporations, etc.) for franchise entities to ensure compliance with franchise-related agreements. - Oversees the distribution of the Company’s international Franchise Disclosure Documents. - Drafts, edits, and maintains various forms of contracts relating to the company’s international franchise relationships, including the preparation of all franchise agreements, renewal franchise agreements, and transfer-related documents. - Transmits all franchise documentation for execution and processes signed franchise agreements upon receipt. - Reviews and summarizes key agreement terms and provisions and provides details to appropriate internal business partners. - Communicates with franchisees and internal business partners to carry out assigned duties. - Maintains the departmental franchise contracts database and tracks key agreement terms, including expiration dates, renewal dates, and fees. - Prepares and maintains written documentation of processes and checklists related to assigned duties. - Attends training to remain current on industry trends. - Participates in company meetings, webinars, and conference calls. - Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements. POSITION QUALIFICATIONS/CORE COMPETENCIES - Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of contract management, including contract coordination and database management. - Prior franchise contract management experience is highly preferred. - Working proficiency in MS Office Suite (Word/Excel/PowerPoint/Outlook). - Previous experience with PeopleSoft and MS Access Preferred. - Detail-oriented, self-motivated, and able to prioritize multiple projects individually or with a team. - Strong written and oral communication skills. - Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information. WORK ENVIRONMENT - Remote, supporting the Dubai office, which is a fast-paced environment with a high volume of activity and a deadline-driven environment. - Travels as needed, approximately zero (0)% THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

At Coconut 🥥, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below: Role: Executive Assistant/Marketing Associate (Project-Based) Monthly Rate: $650-1100/month Availability: Part-time - 20 hours/week Time Zone: EDT ================================================== To streamline your application, please carefully review and complete ALL THREE items below before proceeding to the application form. What to Prepare: 1️⃣ English Proficiency Rating – You will need to enter your CEFR English proficiency level in the application form. If you’re unsure of your rating, you can take a quick assessment here: EF SET Quick Check. 2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: Coconut VA Profile Template. ⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️ 3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these video tips and sample videos. Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.