About Belle Belle delivers high-touch in-home care to Medicare members using a novel Community Health Worker (CHW)-led model, supported by telehealth clinicians and a comprehensive CCM program. We are scaling rapidly across states and transitioning into a full MSO + multi-medical group architecture. We’re entering the next phase of growth — multi-state expansion, payer contracting, and significant operational scale. Belle needs a hands-on financial builder to architect and own our financial foundation. About this Role Belle is seeking an RCM Supervisor to own end-to-end billing execution and revenue cycle performance. Belle operates a simple, standardized medical claims model with a limited code set and repeatable workflows, enabling high-volume, low-complexity billing at scale. This role is hands-on today and managerial by design—responsible for direct claim execution initially, with the opportunity to build and lead additional billing capacity as volume grows. The RCM Supervisor will report directly to the Director of Finance and partners closely with Practice Operations to ensure clean upstream handoffs and continuous improvement. Responsibilities - Billing & Claim Execution - Own daily and weekly medical claim submission - Monitor clearinghouse activity and payer responses - Correct and resubmit rejected claims - Ensure timely, accurate claim throughput - Denials & A/R Management - Manage payer denials and appeals - Own A/R aging and follow-up cadence - Escalate unresolved payer issues as needed - Identify underpayments and discrepancies - Process Ownership & Scaling - Maintain and improve billing workflows - Document repeatable processes - Prepare billing operations to scale from current volumes to 20k+ claims/month - Support future hiring or vendor support as volume increases - Cross-Functional Collaboration - Partner with the Practice Manager to surface upstream issues related to eligibility, configuration, or documentation - Provide structured feedback to prevent repeat billing errors - Coordinate closely with Finance on cash visibility and performance Experience, Skills, & Personality - Required - 3+ years of healthcare physician billing or revenue cycle experience - Demonstrated experience billing professional physician services (non-facility) - Medicare and/or Medicare Advantage billing experience - Experience working claims end-to-end (submission through payment) - Familiarity with eClinicalWorks - Strong attention to detail and follow-through - Comfort owning a full claims queue independently - Preferred - Experience in high-volume, standardized billing environments - Remote work experience - Prior exposure to finance-led RCM teams Success Metrics - Timely claim submissions - Clean claim rate - Denial rate - Day Sales Outstanding (DSO) - Net collections rate Benefits - Remote role! - Competitive compensation based on experience - Health, Dental, and Vision Insurance Benefits - 401k - PTO, Sick, Wellness leave, and Paid Holidays - Opportunity for significant career growth and expansion of responsibilities - Ability to reshape an industry and protect lives Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer conducts post-offer background checks and participates in E-Verify. Belle will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

• Manage LMS platform (LearnWorlds or similar) end-to-end • Set up courses, modules, and participant enrollments • Manage user access and permissions • Troubleshoot issues and resolve them in real time • Maintain data accuracy across LMS and CRM systems • Identify and proactively fix system or data issues • Monitor attendance, progress, and completion • Support live sessions when needed (Zoom setup and troubleshooting)

• Provide frontline support by handling client calls, updating account information, and verifying identities. • Communicate with clients regarding their tax return status, required documents, and service updates. • Manage email and voicemail queues, ensuring proper task reallocation and follow-up. • Perform manual identity verification and ensure compliance with document handling protocols. • Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses. • Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs. • Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.

• Manage end-to-end administration of the company’s 401(k) plan(s), including eligibility, enrollments, deferral changes, employer contributions, loan and hardship processes, distributions, notices, and participant support. • Partner with recordkeepers, TPAs, payroll, and finance teams to ensure accurate and timely payroll deductions, contribution funding, and reconciliation. • Oversee annual retirement plan activities, including nondiscrimination testing, census review, audit support, Form 5500 coordination, plan notices, and correction of operational issues when needed. • Monitor plan operations for compliance with ERISA, IRS, and Department of Labor requirements. • Support plan design changes, vendor transitions, and retirement education initiatives to improve employee participation and experience. • Administer U.S. health and welfare programs, including medical, dental, vision, life, disability, FSA/HSA, commuter, COBRA, and leave-related benefits. • Own benefits onboarding, life event changes, terminations, employee communications, and escalated issue resolution. • Manage open enrollment planning and execution, including system setup, testing, employee education, vendor coordination, and post-enrollment reconciliation. • Review carrier invoices and eligibility files to ensure accurate billing and timely resolution of discrepancies. • Maintain benefits content in HRIS, knowledge bases, employee guides, and internal process documentation. • Ensure benefits processes align with the needs of an EOR business model, including coordination across internal teams supporting U.S. employees and client populations. • Help manage benefits compliance across a multi-state U.S. workforce, including ACA tracking, required notices, plan document administration, and eligibility rules. • Partner with Legal and Compliance teams on benefits-related policies, employee communications, and risk management. • Support audits, internal controls, and documentation for benefits and retirement plan administration. • Identify gaps, streamline processes, and implement scalable controls that improve service delivery and reduce compliance risk. • Serve as the primary day-to-day contact for brokers, carriers, retirement plan vendors, COBRA administrators, leave vendors, and other external partners. • Track vendor performance against SLAs, escalate issues, and lead regular operational reviews. • Collaborate with Payroll, HRIS, People Ops, Finance, and Customer/Client teams to ensure smooth execution of benefits programs. • Provide clear, practical guidance to employees, managers, and internal stakeholders on benefits policies and programs.