Overview *This is a remote role that may only be hired in the following location: Austin, Texas This position performs data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Assists in determining improvements or solutions to address business issues. Prepares technical reports by examining and summarizing data. Responsibilities - Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. - Operational Support - Provides support for business unit by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. - Identifying Objectives - Determines overall business needs through analysis and reporting. May identify strategies to achieve company and department goals, and assist in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group. - Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Qualifications Basic Requirements: Bachelor's Degree and 0 years of experience in Analytics, or Operations, or Support OR High School Diploma or GED and 4 years of experience in Analytics, or Operations, or Support Preferred Qualifications: Prior FCB Intern experience as a Digital Products Intern on the Digital Products Experience (DPX) team during the 2025 Summer Internship Program. *The base pay for this position is generally between $25.38 and $33.85. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits. #EJC #LI-DNI

Title: Business Analyst - UKG Location: Chicago, IL Hybrid Job Description: Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. About the Role We are seeking a highly skilled and detail-oriented Business Analyst / Systems Administrator to join our team. In this hybrid role, you will be responsible for analyzing business processes, managing and optimizing key enterprise platforms, and driving data-informed decision-making across the organization. The ideal candidate will act as the system technical owner and will bring deep technical expertise in UKG, Snowflake, and Power BI, combined with a passion for leveraging agentic AI to automate and improve operational workflows. The candidate will be responsible for ongoing system optimization, roadmap planning and cross-system integration. Key Responsibilities Business Analysis & Process Improvement - Partner with stakeholders across HR, Finance, Sales, Operations, and IT to gather requirements, document workflows and end-to-end data flows across systems, and identify opportunities for improvement. - Analyze business data to surface trends, inefficiencies, and actionable insights. - Lead process redesign initiatives and translate business needs into technical solutions. - Design, build, and deploy agentic AI solutions to automate repetitive processes and enhance organizational efficiency. UKG Administration & Support - Serve as a subject matter expert and primary administrator for UKG (Pro/Dimensions/Ready), including system configuration, user management, and troubleshooting. - Collaborate with HR and Payroll teams to ensure accurate workforce management, scheduling, and compliance reporting. - Manage UKG integrations with downstream systems and maintain data integrity across platforms. Data Management & Analytics (Snowflake & Power BI) - Develop, maintain, and optimize data pipelines and data models within Snowflake. - Build and publish interactive Power BI dashboards and reports for business stakeholders. - Ensure data governance, quality, and security standards are upheld across all reporting environments. - Collaborate with data engineering teams to expand the organization's analytics capabilities. AI & Automation - Identify high-impact use cases for agentic AI tools and autonomous workflow agents. - Build, test, and iterate on AI-driven solutions using modern frameworks and platforms (e.g., LangChain, Microsoft Copilot Studio, Anthropic Claude, or similar). - Document and train teams on new AI-powered processes and tools. - Stay current on emerging AI technologies and recommend adoption strategies to leadership. - Partner with integrations/automation teams to design and validate system integrations. Required Qualifications - Education: Bachelor’s degree in business administration, Information Systems, Computer Science, Data Analytics, or a related field. - Experience: Minimum 8 years of experience in a business analyst, systems analyst, or related role. - UKG: Demonstrated hands-on experience administering and configuring UKG workforce management solutions. Lead UKG system enhancements, releases and configuration changes aligned to HR and Payroll priorities. Maintain deep understanding of UKG data structures (employee, time, payroll) and downstream impacts - Snowflake: Proficiency in writing SQL and building/managing data models in Snowflake. - Power BI: Strong experience developing reports, dashboards, and data visualizations in Power BI (DAX knowledge a plus). - Agentic AI: Working knowledge of building and deploying AI agents or automation workflows to solve real business problems. Experience in building Workato recipes for smooth operations of HR and Finance processes. - Strong analytical and problem-solving skills with a data-driven mindset. - Excellent communication skills — able to translate technical concepts for non-technical audiences. - Ability to manage multiple priorities and projects in a fast-paced environment. - Comfortable in troubleshooting cross-system data issues and ensuring consistency across platforms Preferred Qualifications - Experience with HR/HCM systems integration and API connectivity. - Familiarity with Azure, AWS, or GCP data ecosystems. - Knowledge of Python or R for data analysis and automation scripting. - Experience with tools such as LangChain, AutoGen, Microsoft Copilot Studio, Anthropic Claude, or similar agentic AI frameworks. - UKG Pro certification. - Power BI certification (PL-300 or equivalent). - In-office Commitment: Employees are expected to contribute to our collaborative culture by working in the office Four days weekly. Diversity & Inclusion We’re designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it’s up to us to create a company where anyone can bring their authentic self to work everyday. We’re constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It’s on every one of us. Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We’re building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you. We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: - Program Consulting - Finance Consulting and Billing Services - Applied Technology - Outsourcing and Operations - Strategy - Project and Grants Management - Assessments and Feasibility Studies Duties and Responsibilities - Assists PCG Human Services team members and staff in completing various tasks and projects primarily related to PCG’s Child and Family Services initiatives - Collects and enters project related data. - Conducts data analysis using Excel, PowerBI and/or other data analysis tools. - Researches complex topics using a range of sources related to current human services policies and practices - Provides administrative support for various projects - Analyzes and interprets federal and state laws and regulations - Understands program requirements for federal and state programs - Participates in both internal and client discussions - Participates on proposal writing teams, including writing and coordinating submissions. - Assists with preparation of other written reports, major deliverables, and other materials for clients. - Other responsibilities as necessary. Required Skills - Strong interpersonal, organizational, research, presentation, time management, problem-solving, and oral and written communication skills. - A detail-oriented problem solving approach to business and technical issues. - Flexibility and willingness to embrace change. - Self-starter possessing intellectual curiosity. - Enthusiasm for life-long learning and staying well-informed about current industry issues. - A commitment to deliver exceptional client service. - Strong analytical skills, including the ability to review IT systems and analyze policy and legislation. - Ability to work both in a team situation and autonomously. - Proficiency in Microsoft applications, in particular Access, PowerPoint, and Excel. Qualifications - Bachelor’s Degree or equivalent experience required - 1-3 years of relevant work experience in consulting, IT or other relevant field. - Preference given to candidates with experience in Medicaid or Title IV-E policy or operations. - Remote position with some travel required #LI-MB1 #LI-Remote The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified. Compensation: Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. Range: $56,200 - $70,000 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Role Description The Configuration Specialist owns the end-to-end configuration and delivery of RealTime platform solutions, ensuring systems are built accurately, efficiently, and aligned to customer requirements. This role operates in a fast-paced implementation environment and requires strong independent execution, problem-solving, and the ability to manage multiple concurrent projects with minimal oversight. - Own configuration delivery from intake through deployment, including system setup, validation, and client readiness. - Translate customer requirements into scalable system configurations across RealTime, Devana, and Complion platforms. - Execute configurations across multiple concurrent projects while maintaining quality and timeline commitments. - Identify gaps, dependencies, and risks in project requirements and proactively drive resolution. - Review Statements of Work (SOWs), contracts, and project scoping documentation to translate defined scope into accurate system configurations. - Maintain accurate system documentation, including configuration decisions, permissions, and enabled features. - Perform system audits and validation before delivery to ensure accuracy and completeness. - Collaborate cross-functionally with Sales, Product Enablement, Customer Success, and Support teams. - Contribute to the continuous improvement of configuration frameworks, templates, and workflows. - Support backlog reduction and high-volume delivery environments through efficient execution. - Provide best-in-class customer-facing support during implementation, ensuring a smooth transition to live operations. - Conduct proactive system reviews to offer customers tips and suggestions on how to utilize their system better, tailored to their needs. - Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information. - Share best practices and contribute ideas on ways to resolve problems. - Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. Qualifications - 3+ years in SaaS implementation, configuration, or technical delivery roles. - Proven ability to manage multiple projects and deliver in high-volume environments. - Strong logical reasoning and system-thinking skills; ability to troubleshoot configuration-driven issues. - Experience translating business requirements into system configurations. - Strong organizational and documentation skills. - Excellent communication skills across technical and non-technical stakeholders. - Bachelor's degree in computer science or related discipline, or equivalent experience. - Experience working with vendors and/or other 3rd parties to meet deadlines. - Proven problem-solving abilities; ability to learn and apply complex ideas. - Capacity to adapt to changing project dynamics. - Attention to detail and commitment to quality assurance. Requirements - Experience in clinical research, CTMS, eClinical, or healthcare SaaS environments. - Experience with Salesforce, JIRA, or similar workflow/queue management tools. - Experience working in structured implementation frameworks or standardized deployment models. Benefits - The company sponsors health insurance, long-term disability, and life insurance. - Unlimited Paid Time Off. - 10 paid Holidays. - Paid Parental Leave. - Work Anniversary Bonus. - Participation in the Employee of the Quarter Program. - Monthly $100 Connectivity Stipend Reimbursement. - RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.