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Configuration Specialist

Location

United States

Posted

51 days ago

Salary

$60K - $80K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Configuration Specialist

REALTIME SOFTWARE SOLUTIONS LLC

Role Description The Configuration Specialist owns the end-to-end configuration and delivery of RealTime platform solutions, ensuring systems are built accurately, efficiently, and aligned to customer requirements. This role operates in a fast-paced implementation environment and requires strong independent execution, problem-solving, and the ability to manage multiple concurrent projects with minimal oversight. - Own configuration delivery from intake through deployment, including system setup, validation, and client readiness. - Translate customer requirements into scalable system configurations across RealTime, Devana, and Complion platforms. - Execute configurations across multiple concurrent projects while maintaining quality and timeline commitments. - Identify gaps, dependencies, and risks in project requirements and proactively drive resolution. - Review Statements of Work (SOWs), contracts, and project scoping documentation to translate defined scope into accurate system configurations. - Maintain accurate system documentation, including configuration decisions, permissions, and enabled features. - Perform system audits and validation before delivery to ensure accuracy and completeness. - Collaborate cross-functionally with Sales, Product Enablement, Customer Success, and Support teams. - Contribute to the continuous improvement of configuration frameworks, templates, and workflows. - Support backlog reduction and high-volume delivery environments through efficient execution. - Provide best-in-class customer-facing support during implementation, ensuring a smooth transition to live operations. - Conduct proactive system reviews to offer customers tips and suggestions on how to utilize their system better, tailored to their needs. - Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information. - Share best practices and contribute ideas on ways to resolve problems. - Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. Qualifications - 3+ years in SaaS implementation, configuration, or technical delivery roles. - Proven ability to manage multiple projects and deliver in high-volume environments. - Strong logical reasoning and system-thinking skills; ability to troubleshoot configuration-driven issues. - Experience translating business requirements into system configurations. - Strong organizational and documentation skills. - Excellent communication skills across technical and non-technical stakeholders. - Bachelor's degree in computer science or related discipline, or equivalent experience. - Experience working with vendors and/or other 3rd parties to meet deadlines. - Proven problem-solving abilities; ability to learn and apply complex ideas. - Capacity to adapt to changing project dynamics. - Attention to detail and commitment to quality assurance. Requirements - Experience in clinical research, CTMS, eClinical, or healthcare SaaS environments. - Experience with Salesforce, JIRA, or similar workflow/queue management tools. - Experience working in structured implementation frameworks or standardized deployment models. Benefits - The company sponsors health insurance, long-term disability, and life insurance. - Unlimited Paid Time Off. - 10 paid Holidays. - Paid Parental Leave. - Work Anniversary Bonus. - Participation in the Employee of the Quarter Program. - Monthly $100 Connectivity Stipend Reimbursement. - RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.

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