I. Job Summary Responds same day to controllable and uncontrollable customer cancellation requests assigned to the Residential Subscription Channel. Through the development and implementation of sound retention strategies and the use of effective negotiation skills minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers. Support immediate supervisor or manager by performing additional duties associated with supporting, training and coaching others within the group and helping coordinate the flow of work to meet department objectives. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Saves, secures, and converts' by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices. - Resolves escalations for customer service. - Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. - Reduces lost accounts by diffusing cancellation requests and handles escalated customer calls. - Retains revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability while minimizing price rollbacks. - Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste - Management business opportunities, referring internally as appropriate. - Effectively uses WM sales productivity software tools and systems (i.e. MAS, save matrix, etc.). - Proposes customer solutions that are compliant with appropriate local, state and federal regulations. - Updates and secures customer service agreements. - Coaches and trains Residential Save Specialists in the group to help them and the group meet defined objectives. Helps identify development opportunities for individuals in the group and ensures adherence to the RESPOND methodology. Documents individual performance in the Sales Coaching Log. - Monitors the retention queue to ensure agent availability and wrap time. - Trains all members of the department on the use digital tools such as MAS, residential save matrix and others as required. - Other duties as assigned. III. Supervisory Responsibilities This job has no direct supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. A. Education and Experience - Education: High school diploma or GED (accredited). - Experience: One year of experience in account retention/management (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements - None required. C. Other Knowledge, Skills or Abilities Required - General Competencies Include: - Build Relationships - Communicate With Impact - Demonstrate Professionalism - Make Sound Decisions - Excellent organizational and problem solving skills - Think Strategically - Proficient with Computer and Software Applications - Navigation of computer applications while managing live calls with customers. - Produce Results - Know the Business - Influence and Negotiate - Manage Work/Time - Use Ethical Practices V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: remote setting. The expected pay for this position across the U.S. is $21.15 - $26.44. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. ABOUT WM WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: - The work we do and the innovation we drive - Our values of share, care and dare - A workplace culture that fosters creativity, diversity and autonomy - Our borderless, global framework, which enables seamless collaboration The role Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a SEO/GEO Specialist, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +5 years of experience, a growth mindset and a drive to make a lasting impact. The SEO/GEO Specialist is a mid-level practitioner role within Analytics, Intelligence, & Optimization. This role is responsible for leading substantial portions of SEO and GEO workstreams that improve organic visibility, search discoverability, and AI-era content presence across websites, digital platforms, and search experiences. The Sr SEO / GEO Specialist works independently across recurring and project-based optimization needs, translates search opportunity areas into structured recommendations, and helps ensure content, technical, and discoverability initiatives are executed with quality and consistency. At this level, the role is expected to demonstrate strong judgment in search strategy, content optimization, technical SEO, performance interpretation, and AI-era discoverability while helping improve how SEO and GEO practices are applied across engagements. You will thrive in this role if you are: - A curious problem solver who challenges the status quo - A collaborator who values teamwork and knowledge-sharing - Excited by the intersection of technology, creativity and data - Experienced in Agile methodologies and consulting (a plus) Role responsibilities - Lead SEO and GEO initiatives that improve visibility across search engines and AI-driven discovery experiences. - Translate business, content, and performance needs into structured search optimization approaches, topic strategies, page-level recommendations, and technical priorities. - Conduct and guide keyword, query, and topic research to identify opportunities for stronger organic visibility, deeper topical authority, and improved discoverability. - Review websites, pages, and content for on-page SEO, internal linking, metadata, information architecture, structured content opportunities, and content quality improvements. - Support and guide content optimization efforts by aligning page structure, copy, headings, schema opportunities, and information clarity to search intent and discoverability goals. - Perform technical SEO reviews to identify issues related to crawlability, indexing, redirects, canonicalization, metadata, internal linking, broken links, and site structure. - Lead GEO-oriented reviews by identifying opportunities for stronger answer readiness, citation potential, entity clarity, topical depth, and AI-surface visibility. - Monitor organic search, visibility, and AI-era discoverability performance and synthesize notable changes, risks, and optimization opportunities. - Partner with Data Analysts, CRO Analysts, and Measurement Analysts to ensure search and discovery efforts align with reporting, experimentation, and measurement needs. - Conduct audits of existing content and site experiences to identify gaps, inconsistencies, and opportunities for improvement. - Document optimization recommendations, implementation notes, assumptions, and performance findings clearly and consistently. - Follow established governance, privacy, content, and search-quality standards in day-to-day work. Must have qualifications To be considered for this role, you must meet the following essential qualifications: - Strong working knowledge of SEO, organic search, and digital discoverability principles. - Ability to independently manage recurring SEO and GEO workstreams and deliver reliable outputs with minimal oversight. - Strong understanding of how content, site structure, metadata, internal linking, technical site health, and content quality influence visibility. - Working knowledge of GEO concepts, including how content may surface in AI-generated answers, summaries, and discovery experiences. - Ability to identify optimization opportunities through search data, content analysis, technical audits, and discoverability reviews. - Strong analytical and problem-solving skills, including the ability to identify likely causes of visibility shifts and performance changes. - Strong understanding of search intent, keyword targeting, topic authority, content hierarchy, and page-level optimization. - Strong attention to detail and disciplined approach to audits, optimization documentation, and search QA. - Strong written and verbal communication skills in English, including the ability to explain search and discoverability concepts clearly to non-technical stakeholders. - Ability to balance analytical rigor with practical business and delivery realities. - Ability to collaborate effectively across distributed teams in the Americas and work across functions, time zones, and client contexts. Nice to have qualifications - Contentful experience - Google Analytics certification or equivalent GA4 learning path - Google Search Console training or equivalent SEO coursework - Semrush, Ahrefs, BrightEdge, or other SEO platform training - SEO, technical SEO, content optimization, or digital discoverability training - Basic training in AI search visibility, GEO, or evolving search discovery practices If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits This is a Full time position based in Canada. The offered salary range is $80,000 CAD 0 $120,000 CAD annually, depending on experience and location. Valtech offers a comprehensive benefits package effective after three months of continuous service: - A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. - Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. - A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. - A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. - Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. - Personal Technology Reimbursement – $30/month for every employee-offered on day 1. - We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.

As the Fire Alarm Specialist Lead, you will serve as a trusted technical advisor supporting the WESCO Global Solutions business. This role provides advanced expertise across low‑voltage, life‑safety, and fire alarm technologies while supporting complex opportunities across the Communications and Security Solutions (CSS), Electrical and Electronic Solutions (EES), and Utility and Broadband Solutions (UBS) organizations. You will support sales teams by delivering accurate take‑offs, Bills of Material (BOMs), plan reviews, and technical guidance, including specialized support for fire alarm system design and quoting. This position also contributes to the development of WESCO’s emerging fire‑alarm service offerings and collaborates closely with internal technical resources to scale customer deliverables. Responsibilities: - Establish WESCO’s credibility with end‑user customers by acting as a technical liaison across communications, security, electrical, and life‑safety technologies, including fire alarm system fundamentals. - Position standards‑based technology solutions and provide education that aligns with customer needs. Deliver BOMs, design documentation, and written specifications, including support for fire alarm take‑offs, plan reviews, and RFP evaluations. - Align with WESCO business leaders as a technical resource within assigned territories, providing coaching, solution strategy, and technical guidance to sales representatives. - Utilize the Core Engineering and Solutions Support teams to delegate drafting, modeling, and documentation tasks, improving turnaround time and solution accuracy. - Participate in advanced technical training and continued education to maintain expertise in system architectures, including fire alarm system design principles and applicable industry standards. - Serve as a liaison to key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers, including those within the fire alarm and life‑safety ecosystem. Identify opportunities to specify TAP vendor products and reinforce WESCO’s position as a trusted advisor. - Support customer visits to WESCO’s Corporate Lab for technology and product evaluation, acting as a subject matter expert when required. - Collaborate with internal leaders to help build and expand WESCO’s fire alarm program and future team capabilities. Qualifications: - Associate degree or equivalent years of technical experience required - Licenses/Certificates/Designations e.g. CFPS or NICET - 9+ years of experience in the technical field of design, implementation and/or commissioning - 5 years experience designing using Visio or Bluebeam - Proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint - Possess a customer-centric mindset - Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills - Ability to travel 10% - 25% - Bachelor’s Degree in a technical or engineering discipline, or equivalent years of technical experience preferred - CFPS or NICET Fire Alarm Systems (Level II, III, or IV) preferred - Experience supporting or specifying fire alarm solutions within a distribution or integrator environment #LI-VR1 #Remote This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​ Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

Role Description We are looking for a Senior Knowledge Base Specialist to serve as the owner of all customer-facing help centers and knowledge bases across the Togetherwork portfolio. This role is responsible for the quality, accuracy, organization, and completeness of knowledge content supporting 33+ SaaS products and 12+ vertical markets. The Senior Knowledge Base Specialist partners closely with Support, Product, Engineering, and Customer Education to ensure customers have accurate, accessible, and always-current documentation—driving self-service adoption, ticket deflection, and long-term customer success. What you'll do: - Knowledge Base Ownership & Strategy - Own the quality, accuracy, organization, and completeness of all customer-facing knowledge bases and help centers across the Togetherwork product portfolio. - Define and maintain content standards, taxonomy, article templates, and style guidelines to ensure a consistent, high-quality experience across all products. - Establish and operate a structured content audit cadence to identify outdated, missing, or underperforming articles and drive them to resolution. - Build and maintain dashboards tracking knowledge base health metrics: article coverage, search success rate, deflection rate, customer satisfaction scores, and content freshness. - Cross-Functional Coordination & Content Operations - Serve as the primary liaison between Support, Product, Engineering, and Customer Education to ensure knowledge base content stays current with every product release, update, or change. - Build and manage a lightweight intake and review process so that product launches, feature updates, and bug fixes automatically trigger knowledge base updates. - Partner with Support to analyze ticket trends and identify content gaps, converting high-volume issues into clear, searchable self-service articles. - Partner with Product and Engineering to review release notes, changelogs, and internal documentation, translating technical detail into customer-ready content. - Coordinate with Customer Education to align knowledge base content with training materials, onboarding journeys, and certification programs. - Content Writing & Editorial Excellence - Write, edit, and publish clear, accurate, and well-structured help articles, how-to guides, release notes, FAQs, and procedural documentation for a non-technical customer audience. - Adapt tone, depth, and format to serve customers across a wide range of technical comfort levels—from novice users to power administrators. - Maintain editorial rigor: every article should be findable, scannable, and actionable. - Manage the full content lifecycle from creation through review, publication, versioning, and retirement. - AI-Enabled & Data-Driven Ways of Working - Lead Togetherwork's use of AI tools to scale knowledge base authoring—leveraging AI to draft, expand, and revise content efficiently without sacrificing accuracy or voice. - Design and operate AI-assisted audit workflows to systematically review content for accuracy, completeness, clarity, and alignment with current product functionality. - Evaluate and implement AI authoring and knowledge management tools that improve team productivity and content quality. - Establish guardrails and quality control processes to ensure AI-generated or AI-assisted content meets Togetherwork's standards before publication. - Use data, dashboards, and AI-supported insights to monitor knowledge base health and identify content risks early. - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day content operations. - Search Optimization & Findability - Optimize knowledge base content for internal search, ensuring customers can find answers quickly and support ticket deflection is measurable. - Analyze search data to identify failed queries and content gaps, closing them proactively. - Apply SEO best practices where applicable to drive organic discovery of public-facing help content. Qualifications - 3–6 years of experience in knowledge management, technical writing, content strategy, or documentation roles—ideally within a B2B SaaS environment. - Demonstrated experience owning and managing a customer-facing knowledge base or help center at scale, including content auditing, governance, and quality programs. - Strong content writing skills with a portfolio showing the ability to translate complex product functionality into clear, accessible customer-facing documentation. - Hands-on experience using AI tools (such as ChatGPT, Claude, Notion AI, or similar) for content drafting, editing, summarizing, and auditing—including building repeatable AI-assisted workflows. - Experience coordinating content updates across cross-functional stakeholders including Product, Support, Engineering, and Customer Success. - Familiarity with knowledge base platforms such as Zendesk, Confluence, Guru, Document360, HelpDocs, or similar tools. - Experience with content analytics: search performance, deflection rate, article satisfaction scores, and coverage analysis. - Strong editorial instinct for clarity and structure; ability to distinguish between technically correct and genuinely useful content. - Data-informed approach to prioritization using search data, ticket trends, and satisfaction scores. - Detail-oriented, organized, and execution-focused with strong follow-through. - Collaborative team player aligned to shared outcomes and delivery standards. - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications. - Excellent written and oral communication skills. Benefits - Salary Range: $100,000 – $102,000 + 5% bonus. - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with 100% company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave.