Role Description We are looking for a Senior Knowledge Base Specialist to serve as the owner of all customer-facing help centers and knowledge bases across the Togetherwork portfolio. This role is responsible for the quality, accuracy, organization, and completeness of knowledge content supporting 33+ SaaS products and 12+ vertical markets. The Senior Knowledge Base Specialist partners closely with Support, Product, Engineering, and Customer Education to ensure customers have accurate, accessible, and always-current documentation—driving self-service adoption, ticket deflection, and long-term customer success. What you'll do: - Knowledge Base Ownership & Strategy - Own the quality, accuracy, organization, and completeness of all customer-facing knowledge bases and help centers across the Togetherwork product portfolio. - Define and maintain content standards, taxonomy, article templates, and style guidelines to ensure a consistent, high-quality experience across all products. - Establish and operate a structured content audit cadence to identify outdated, missing, or underperforming articles and drive them to resolution. - Build and maintain dashboards tracking knowledge base health metrics: article coverage, search success rate, deflection rate, customer satisfaction scores, and content freshness. - Cross-Functional Coordination & Content Operations - Serve as the primary liaison between Support, Product, Engineering, and Customer Education to ensure knowledge base content stays current with every product release, update, or change. - Build and manage a lightweight intake and review process so that product launches, feature updates, and bug fixes automatically trigger knowledge base updates. - Partner with Support to analyze ticket trends and identify content gaps, converting high-volume issues into clear, searchable self-service articles. - Partner with Product and Engineering to review release notes, changelogs, and internal documentation, translating technical detail into customer-ready content. - Coordinate with Customer Education to align knowledge base content with training materials, onboarding journeys, and certification programs. - Content Writing & Editorial Excellence - Write, edit, and publish clear, accurate, and well-structured help articles, how-to guides, release notes, FAQs, and procedural documentation for a non-technical customer audience. - Adapt tone, depth, and format to serve customers across a wide range of technical comfort levels—from novice users to power administrators. - Maintain editorial rigor: every article should be findable, scannable, and actionable. - Manage the full content lifecycle from creation through review, publication, versioning, and retirement. - AI-Enabled & Data-Driven Ways of Working - Lead Togetherwork's use of AI tools to scale knowledge base authoring—leveraging AI to draft, expand, and revise content efficiently without sacrificing accuracy or voice. - Design and operate AI-assisted audit workflows to systematically review content for accuracy, completeness, clarity, and alignment with current product functionality. - Evaluate and implement AI authoring and knowledge management tools that improve team productivity and content quality. - Establish guardrails and quality control processes to ensure AI-generated or AI-assisted content meets Togetherwork's standards before publication. - Use data, dashboards, and AI-supported insights to monitor knowledge base health and identify content risks early. - Continuously build AI literacy and apply AI-enabled practices as part of day-to-day content operations. - Search Optimization & Findability - Optimize knowledge base content for internal search, ensuring customers can find answers quickly and support ticket deflection is measurable. - Analyze search data to identify failed queries and content gaps, closing them proactively. - Apply SEO best practices where applicable to drive organic discovery of public-facing help content. Qualifications - 3–6 years of experience in knowledge management, technical writing, content strategy, or documentation roles—ideally within a B2B SaaS environment. - Demonstrated experience owning and managing a customer-facing knowledge base or help center at scale, including content auditing, governance, and quality programs. - Strong content writing skills with a portfolio showing the ability to translate complex product functionality into clear, accessible customer-facing documentation. - Hands-on experience using AI tools (such as ChatGPT, Claude, Notion AI, or similar) for content drafting, editing, summarizing, and auditing—including building repeatable AI-assisted workflows. - Experience coordinating content updates across cross-functional stakeholders including Product, Support, Engineering, and Customer Success. - Familiarity with knowledge base platforms such as Zendesk, Confluence, Guru, Document360, HelpDocs, or similar tools. - Experience with content analytics: search performance, deflection rate, article satisfaction scores, and coverage analysis. - Strong editorial instinct for clarity and structure; ability to distinguish between technically correct and genuinely useful content. - Data-informed approach to prioritization using search data, ticket trends, and satisfaction scores. - Detail-oriented, organized, and execution-focused with strong follow-through. - Collaborative team player aligned to shared outcomes and delivery standards. - Proficient with Windows, Microsoft Office, and Adobe Acrobat applications. - Excellent written and oral communication skills. Benefits - Salary Range: $100,000 – $102,000 + 5% bonus. - Medical, dental, and vision insurance options. - 100% Employer paid short/long term disability. - Basic Life. - 401(k) option with 100% company match up to 4%. - Flexible paid personal/vacation time built on mutual trust and accountability. - 10 sick days annually. - 10 company paid holidays. - 6 weeks paid parental leave.

Role Description The Billing Specialist will be responsible for managing all billing functions for the agency’s OMHC and Medication Management programs. This includes: - Claim creation, submission, payment posting, corrections, and denials management. - Ensuring compliance with state and federal regulations. - Maintaining accurate billing records and ensuring timely reimbursement. - Supporting leadership with billing-related reporting. Key Responsibilities: - Prepare and submit clean claims for OMHC and Medication Management services to Medicaid, Medicare, and commercial insurance payers. - Verify client insurance coverage and eligibility as needed. - Update all billing tracking documentation in real time. - Review documentation and ensure all services meet billing and compliance standards before claim submission. - Monitor accounts receivable and follow up on unpaid, underpaid, or denied claims. - Resolve billing issues, complete corrections, and resubmit denied claims. - Post payments, adjustments, and reconcile accounts for accuracy. - Maintain accurate, organized billing records and reports. - Communicate with clinical and administrative staff to clarify coding or documentation questions. - Ensure compliance with HIPAA, payer regulations, and behavioral health billing requirements. - Provide weekly billing summaries and financial reports to agency leadership. - Keep up-to-date with payer policy changes related to behavioral health, OMHC, and medication management services. Qualifications - Proven experience in behavioral health billing, preferably with OMHC and Medication Management programs. - Strong understanding of CPT codes, behavioral health service codes, and Medicaid requirements. - Experience with claim submission platforms, clearinghouses, and EMR systems. - Knowledge of HIPAA compliance and billing regulations. - Excellent attention to detail and accuracy. - Ability to work independently and meet deadlines. - Strong communication and problem-solving skills. Requirements - This is an Hourly position. - Contractor must provide their own equipment and workspace. - Compensation is based on experience or per-claim/per-project structure as agreed upon. - Flexible working hours; must meet agency deadlines and billing cycles.

Company: ClaimsPro LP (Remote) Temporary Billing Administrator / Full-time (Calgary, AB Canada) Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. We have an existing opportunity for a (Remote) Billing Administrator position. This will be a temporary position to cover a 12-month Maternity Leave. This position is for our ClaimsPro Centralized Services department. The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, billing/invoicing, and may also provide other administrative and clerical support to various branch staff. Other duties as may be required. Responsibilities - Daily review, correction and/or rejection of centrally billed invoices; Advise SCM staff on the necessary corrections to make them compliant to guidelines, with instructions to resubmit when completed. - Educate adjusters about task entries, WIP, formulas, rates and any specifics for their particular client - Ensure complete transfer of notes in task lines, case information & required attachments & if these items did not transfer, to manually enter same - Creation of compliant invoices - Ability to handle pressure of massive volumes of invoices to be processed at certain times of the month and still ensure each invoice receives the attention it requires to maximize chances of it's payment in a timely manner - Assist Centralized Manager in gathering information & preparation of spread sheets - Assistance to SCM staff as requested in areas of billings, Bottomline submissions or other requests - Ability to maintain professional attitude in repetitive duties, such as numerous changes by clients in billing requirements and carry out such changes in a positive manner Education, knowledge and experience required • Grade twelve diploma • A post-secondary diploma in Office Administration will be given preference. • Proven ability to contribute to and work well within a team environment • All prospective employees must pass a background check Environment/Working Conditions: We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position: Credentialing Specialist Position Summary: The Credentialing Specialist is responsible for coordinating and executing credentialing and re credentialing activities for contracted providers and Health Delivery Organizations (HDOs) in accordance with health plan requirements, state and federal regulations, and NCQA standards. This role ensures the accuracy, integrity, and completeness of credentialing data, supports Credentialing Committee review, and serves as a key liaison with providers, internal partners, vendors, and clients. Job Description: Key Responsibilities Credentialing Operations - Monitor ongoing provider compliance, professional license sanctions, and quality indicators. - Maintain accurate, complete, and timely credentialing records within credentialing software systems. Data Integrity & Verification - Prepare, validate, and submit credentialing data files to the Credentialing Verification Organization (CVO). - Review, validate, and document the accuracy of CVO‑completed work. - Identify discrepancies, outstanding issues, or risks within credentialing files and work collaboratively to resolve them. - Validate credentialing data used for Credentialing Committee materials and reporting. Collaboration & Communication - Communicate effectively with providers, physicians, vendors, and internal stakeholders to obtain required documentation. - Partner cross‑functionally with contracting, client services, and internal departments to exchange provider information and drive efficiency. - Assist clients, internal partners, and vendors with credentialing‑related questions, outreach, and documentation needs. - Provide regular (weekly) status updates to assigned clients. Reporting & Compliance - Prepare Credentialing Committee materials, including documentation of issues and resolutions. - Assist with monthly file sampling, audits, SDMC/QMC reporting, and re‑credentialing reports. - Prepare denial and “criteria not met” notification letters to providers, as applicable. - Maintain a strong working knowledge of federal, state, and local credentialing regulations across supported markets. Quality & Confidentiality - Ensure strict confidentiality of privileged and sensitive information. - Demonstrate exceptional attention to detail and accuracy across all credentialing activities. - Support delegated credentialing assessments and ongoing monitoring activities. - Perform additional duties as assigned to support credentialing and organizational goals. Qualifications Required - High school diploma, GED, or equivalent - 1+ year of experience in healthcare operations, credentialing, or a related field (or equivalent knowledge, skills, and abilities) - Familiarity with health plan or credentialing systems - Proficiency in Microsoft Office and Adobe Acrobat - Strong verbal and written communication skills - Exceptional attention to detail and commitment to accuracy - Strong organizational, multitasking, and time‑management skills - Ability to prioritize workload and meet deadlines in a fast‑paced, collaborative environment Preferred - Associate or Bachelor’s degree in healthcare administration, public health, or a related field - Credentialing or licensure experience - Working knowledge of industry standards and regulations (e.g., NCQA, state and federal requirements) #LI-REMOTE Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $39,000.00-$48,150.00 Benefits of working at Lumeris - Medical, Vision and Dental Plans - Tax-Advantage Savings Accounts (FSA & HSA) - Life Insurance and Disability Insurance - Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) - Employee Assistance Program - 401k with company match - Employee Resource Groups - Employee Discount Program - Learning and Development Opportunities - And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing Position Location: Remote, USA Time Type: Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Disclaimer: - The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D.