• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity • Utilize negotiating and customer service skills to achieve positive results • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Job Description Summary: The Cash Applications and Collections Administrator is responsible for processing daily Cash Receipts for Stride’s corporate Business Units, reporting, reconciliations, and journal entries. The Admin will support MPS Billing with administrative tasks to assist with timely and accurate monthly close. Essential Functions: - Retrieve daily bank deposit reports and supporting remittance documentation for multiple bank accounts, credit card providers, and payment portals and identify applicable line of business - Prepare daily journal entries for cash posting - Resolve unidentified payments within 30 days of receipt - Accurately apply payments to customer accounts from customer remittance details, and monitor unapplied cash balances - Generate and distribute reports of cash application activity to key business partners - Assist in the reconciliation of Remitted Receipts (unidentified payments) - Manage an on-going ACH campaign to reduce the number check payments - Assist in the month end close processes - Manage team email box inquiries, acting as a Tier 1 resolution agent where applicable, and assign open issues to appropriate team members - Assist Billing with manual processes that do not require invoice generation in sub-ledgers - Assist with collection efforts - Analyze trends and suggest process improvements and innovative solutions - Contact customers and schedule resolution sessions to understand the order-to-pay cycles of our customers - Resolve invoice discrepancies to ensure timely and accurate receivables - Demonstrate effective decision-making skills, applying critical thinking to understand impact - Possess a sense of urgency and proactive approach with the ability to meet deadlines and analyze a high volume of A/R activity - Adhere to department policies, procedures, and SOX controls - May assist with the preparation of month end close schedules, accruals, journal entries, G/L account reconciliations, accounting activity reconciliations, and audit support - Maintain accurate and updated procedures and support process improvement - Apply core competencies including Effective Communication, Accountability, Prioritization, Ownership, Technical Acumen, Operational Excellence, and Proactiveness Minimum Required Qualifications: - 3-4 years of Cash Receipts or Accounting experience - Advanced Excel skills - NetSuite OTHER REQUIRED QUALIFICATIONS: - Computer literate in Microsoft Office, Windows 10 - Aptitude to multi-task effectively and prioritize work in a fast-paced work environment with daily/monthly deadlines - Prior exposure to SOX controls and the ability to quickly and appropriately respond to external Auditor inquiries a strong advantage - Highly ethical professional with strong business acumen - Ability to be exacting, thorough and with a high level of attention to detail, while still meeting deadlines - Analyze and resolve problems, offer sound solutions where needed - Strong teamwork - Excellent written and oral communication skills - Ability to clear the required background check DESIRED Qualifications: - Bachelor’s degree (preferably in accounting) - Understanding of accounting and/or revenue processes - Understanding of SOX compliance Supervisory Responsibilities: this position has no supervisory responsibilities Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS: Stride, Inc. Company, considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Compensation will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the hourly range to be between $20.28 and $27.04 . This rate is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Build something people love Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work. Wealthsimple is building its lending business. Credit cards are scaling, personal lines of credit and margin lending are expanding, and with that growth comes a collections function that needs to be built with the same rigor and ambition we bring to everything else. This role exists because collections is no longer a back-office afterthought. It's a high-stakes, client-facing operation that directly impacts credit losses, client trust, and regulatory standing. As Director of Collections Operations, you'll own the entire collections lifecycle, from pre-delinquency interventions through early-stage outreach, escalating treatment strategies, charge-off, and post-charge-off recovery. You'll lead a team of collections and recovery agents to execute the strategy across lending products, define the rules and controls that govern how we recover balances, meet operational and collections key metrics/KPIs and ensure every interaction reflects the Wealthsimple brand. You'll also be the operational voice helping to shape our AI-powered collections strategy, to help build intelligent, empathetic outreach that recovers balances at scale without damaging client relationships. This role reports to the VP, Client Experience Operations and partners closely with Data Science, Credit Risk, Finance, Compliance, Legal, and Engineering. You'll sit at the intersection of operations, risk, and technology, with a mandate to build a collections operation function that is modern, compliant, data-driven, and fundamentally client-first. Our ideal hire has deep collections expertise, thinks in systems, moves with urgency, and believes that how you collect matters as much as what you collect. Key Responsibilities Collections Strategy and Execution - Define and execute the end-to-end collections strategy across products: credit cards, personal lines of credit, instant EFT, and margin (late stage) - Manage the escalating treatment framework, from pre-delinquency nudges (in-app banners, payment reminders, autopay encouragement) through early-stage outreach, live agent calls, hardship programs, settlements, right of offset, credit bureau reporting, and third-party referrals. - Design and manage workout programs (temporary and permanent hardship, reduced payments, interest rate adjustments, settlements, forbearance plans) with clear approval thresholds and exception processes - Partner with data science to inform the design of new segmentation frameworks and risk-based treatment paths that shift collections from one-size-fits-all to personalized, data-driven engagement journeys Risk, Controls, and Compliance - Maintain current knowledge of evolving provincial rules (e.g., limitation periods, licensing, permitted contact practices) and ensure operational processes reflect changes in real time - Ensure agents comply with all applicable regulatory frameworks across every Canadian jurisdiction, including provincial collection agency licensing requirements and PIPEDA guidelines. - Serve as the operational authority executing within the boundaries of our collections policy - Ensure audit readiness across all collections activity, including documentation of decisions, exception approvals, and change management for policies and procedures Data, Analytics, and Financial Reporting - Own performance metrics: roll rates, net recovery rate, cost to collect, days sales outstanding (DSO), promise-to-pay and broken promise rates, right party contact rates, and cure attribution - Partner with Data Science to build and refine propensity-to-pay models, optimize treatment strategies through experimentation, and leverage segmentation and decisioning outputs to sharpen collections execution - Collaborate with Finance and Credit Risk on recoveries forecasting, provisions, and the accounting treatment of delinquent and charged-off balances. - Define requirements for dashboards and reporting rhythms that give our Risk Committee clear visibility into collections performance; partner with data science to build dashboards AI and Automation - Define the operational requirements for AI-powered collections tools, including payment intelligence, engagement tracking, reconciliation, and customer insights (best contact time, risk scores) - Define and execute the digital-first collections channel strategy, including dialer optimization, contact rate management, best-time-to-contact models, and next-best-action recommendations - Partner with Data Science and Engineering to build and deploy AI/ML-informed strategies, including repayment propensity models, roll prediction, optimal contact timing, and engagement scoring Tooling, Vendors, and Third Parties - Lead the evaluation and selection of collections case management software, addressing known gaps in audit/compliance logging, queue management, and investigator workflows. Own the transition from current tooling to a purpose-built collections platform - Manage third-party collection agency relationships end to end: vendor selection, compliance audits, strategy alignment, performance management, and commercial terms. Build the operational processes for agency assignment, recall, and reconciliation of direct payments - Determine when and how to expand to additional third-party partners or geographies based on cost, performance, and risk considerations - Collaborate with Engineering partners to integrate vendor tools People Leadership - Lead, coach, and grow a team of collections associates and recovery agents - Set the tone for how the team engages with clients. Collections at Wealthsimple should feel respectful, human, and solution-oriented. Every account in the collection process is a client, and there is always a chance they come back into good standing - Build the team's capabilities to keep pace with a rapidly evolving landscape in AI, collections technology, and regulatory change What You Bring - Deep collections expertise: 8+ years in collections, credit risk, or loan servicing, with significant experience in unsecured consumer lending (credit cards, personal loans, or lines of credit). You know how collections actually works end to end, from queue segmentation and escalating treatment design to settlement negotiations and charge-off accounting - A regulated mindset: You've operated in regulated environments (banking, fintech, financial services) and understand the interplay between collections strategy, compliance, and risk governance. Experience with Canadian provincial collections regulations is a strong asset - Analytical Rigor: You're fluent in the metrics that matter. You use data to track operational efficiency, optimize agent performance, and make the case for change. Comfortable working with Data Science teams on modeling and segmentation - A builder's disposition -- You've stood up or materially scaled collections operations before. You're comfortable defining processes, growing a team of agents, choosing tooling, and getting into the details while also setting strategic direction - People leadership: Proven experience leading and developing operations teams. You set high standards, coach with care, and create environments where people do their best work - Vendor management chops: Experience managing third-party collection agencies, including compliance oversight, performance accountability, and commercial negotiations - AI curiosity: You're excited about what AI and automation can do for collections. You don't need to be an engineer, but you should have strong opinions about how technology can make outreach smarter, more humane, and more effective - Industry pulse: You stay deeply connected to industry trends in collections technology, AI agents, and regulatory evolution Bonus if you also... - Have experience with collections in a multi-product lending environment (credit cards plus other consumer lending products) - Bring hands-on familiarity with modern collections platforms or CRM tools and understand the tradeoffs in build-vs-buy decisions for case management - Have worked cross-functionally with Credit Risk, Finance, and Data Science teams to shape credit strategy - Understand the financial mechanics of lending programs: how collections performance flows through to provisions, net loss rates, cost of funds, and program profitability Why Wealthsimple? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year ✈️ 90 days away: work outside Canada for up to 90 days per year 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Overview As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, The Damage Recovery Unit, an affiliate of Enterprise Mobility, is excited to announce opportunities for remote employees to join our Recovery Specialist team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Each specialized position within the DRU handles a portion of the claim file, passing it from one person to the next for completion. The Recovery Specialists develop collection strategies and negotiate with responsible parties to recoup costs associated with damages to our property. Please note: While this is a remote position, applicants must currently reside in the state of North Carolina to be considered. We Work Hard and Reward Hard Work! This position offers a compensation package of $18.23 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more. Schedule: Training will take place the first 4 weeks of employment, Monday through Friday from 8:00 am EST to 5:00 pm EST. After training, our schedules are full-time, Monday through Friday with start times as early as 7:30 am EST to end times as late as 10:00 pm EST. **We are currently hiring for a June 15th start date *** We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Responsibilities - Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties - Effectively negotiate with responsible parties - Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy - Initiate appropriate verbal and written communication for the ultimate recovery - Make appropriate internal and external contacts to obtain necessary information - Work in a variety of programs to review internal and external information - Gather and evaluate police reports, repair estimates and other related documents - Maintain accurate account of payments on claim files - Make decisions for settlement strategy - Update system notes and data fields - Document and explain reasons for decisions and recommendations - Exhibit sound and accurate judgement - Learn and apply basic jurisdictional and statutory law - Successfully manage conflict during difficult or emotional situations - Adhere to company policies, procedures, guidelines and state and federal laws - Appropriately maintain and handle confidential records, claim files and correspondence - Duties are varied in nature, requiring limited independent action and judgement, with decisions monitored by immediate supervisor/manager Qualifications - Must currently live in the state of North Carolina - One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use is required - One year of general collections, subrogation or claims experience preferred - Must have a permanent residence with a defined workspace that is free of distractions - Must have consistent and reliable high-speed internet access - Must be willing to accept $18.23/hour for this position - Heavy phone experience preferred - At least basic/beginner skill level in Microsoft Office products is required - Must be able to work full-time - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must be at least 18 years old