Overview As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, The Damage Recovery Unit, an affiliate of Enterprise Mobility, is excited to announce opportunities for remote employees to join our Recovery Specialist team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Each specialized position within the DRU handles a portion of the claim file, passing it from one person to the next for completion. The Recovery Specialists develop collection strategies and negotiate with responsible parties to recoup costs associated with damages to our property. Please note: While this is a remote position, applicants must currently reside in the state of North Carolina to be considered. We Work Hard and Reward Hard Work! This position offers a compensation package of $18.23 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more. Schedule: Training will take place the first 4 weeks of employment, Monday through Friday from 8:00 am EST to 5:00 pm EST. After training, our schedules are full-time, Monday through Friday with start times as early as 7:30 am EST to end times as late as 10:00 pm EST. **We are currently hiring for a June 15th start date *** We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Responsibilities - Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties - Effectively negotiate with responsible parties - Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy - Initiate appropriate verbal and written communication for the ultimate recovery - Make appropriate internal and external contacts to obtain necessary information - Work in a variety of programs to review internal and external information - Gather and evaluate police reports, repair estimates and other related documents - Maintain accurate account of payments on claim files - Make decisions for settlement strategy - Update system notes and data fields - Document and explain reasons for decisions and recommendations - Exhibit sound and accurate judgement - Learn and apply basic jurisdictional and statutory law - Successfully manage conflict during difficult or emotional situations - Adhere to company policies, procedures, guidelines and state and federal laws - Appropriately maintain and handle confidential records, claim files and correspondence - Duties are varied in nature, requiring limited independent action and judgement, with decisions monitored by immediate supervisor/manager Qualifications - Must currently live in the state of North Carolina - One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use is required - One year of general collections, subrogation or claims experience preferred - Must have a permanent residence with a defined workspace that is free of distractions - Must have consistent and reliable high-speed internet access - Must be willing to accept $18.23/hour for this position - Heavy phone experience preferred - At least basic/beginner skill level in Microsoft Office products is required - Must be able to work full-time - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must be at least 18 years old

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required. Essential Duties and Responsibilities: • Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment • Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes • Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information • Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details • Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information • Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements • Manage correspondence through, mail and email in a professional and courteous manner • Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines • Additional job duties as assigned Skills/Experience Required: • Education: High School Diploma or equivalent • Strong ability to multi‑task and manage competing priorities • Collaborative team player who works effectively across departments • Professional and courteous phone presence when outreach is required • Ability to remain calm, organized, and composed in a deadline‑driven environment • Solid computer proficiency; comfortable working with dual monitors and multiple systems. • Demonstrated attention to detail with strong follow‑through and accuracy • Previous experience interacting with the public or handling sensitive information is helpful. • Reliable, punctual, and accountable for individual work quality and outcomes • Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Physical Requirements: • Ability to talk, hear, and see clearly to read and interpret information • Regular use of a computer, phone, and standard office equipment • Ability to secure confidential information • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required. Essential Duties and Responsibilities: • Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment • Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes • Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information • Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details • Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information • Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements • Manage correspondence through, mail and email in a professional and courteous manner • Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines • Additional job duties as assigned Skills/Experience Required: • Education: High School Diploma or equivalent • Strong ability to multi‑task and manage competing priorities • Collaborative team player who works effectively across departments • Professional and courteous phone presence when outreach is required • Ability to remain calm, organized, and composed in a deadline‑driven environment • Solid computer proficiency; comfortable working with dual monitors and multiple systems. • Demonstrated attention to detail with strong follow‑through and accuracy • Previous experience interacting with the public or handling sensitive information is helpful. • Reliable, punctual, and accountable for individual work quality and outcomes • Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Physical Requirements: • Ability to talk, hear, and see clearly to read and interpret information • Regular use of a computer, phone, and standard office equipment • Ability to secure confidential information • Perform all duties in a professional environment free of noise or anything that would create a negative customer experience Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. #digitech

Title: Senior Collections Analyst Location: Atlanta, Georgia, United States Job Description: Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. As a Senior Collection Analyst, you will collaborate with business partners to ensure that the collections process function is smooth and efficient. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other collection management functions. We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals. Location: 4 days a week (Tuesday-Friday) in office at Axon Hub Location (Seattle, San Fran, Scottsdale, Denver, Atlanta, Boston, Sterling, NYC) WHAT YOU'LL DO: - Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy - Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers - Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues - Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations - Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary - Participate in and support systems improvements and focus on streamlining the collection process, perform analysis of collection practices and develop process improvements - Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools - Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process WHAT YOU'LL NEED: - 5-7+ years of collections experience, preferably with high-tech industry experience - Bachelor’s in Accounting or Business, or equivalent work experience - Order-to-cash business process experience a plus, experience with quoting, order management and billing - Excellent communication skills, both written and verbal, and strong customer service approach - Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision - Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc. ), and Salesforce - Ability to build strong cross-functional relationships and work collaboratively - Proactive, problem-solving attitude and ability to think outside the box. - Adapts quickly to changes in a dynamic organizational structure and business processes - Ability to work independently and a strong team player Work Location This role is based out of any of our offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.