• Guide the end-to-end AI strategy for Sales aligned to Sophos’ AI-first framework • Identify and prioritize high-ROI AI use cases across the Sales lifecycle (discovery, qualification, scoping, proposals, competitive positioning, win/loss, reporting) • Develop and maintain a multi-quarter AI roadmap with clear business impact metrics • Align initiatives with enterprise architecture, governance, and security standards • Architect and build AI agents using Microsoft Copilot Studio, Power Automate, and the broader Power Platform • Design multi-agent workflows, orchestrations, and structured automation patterns • Integrate agents with enterprise systems (Salesforce, data warehouses, SharePoint, Teams, internal tooling) • Develop reusable blueprints, templates, and connectors to accelerate future builds • Prototype rapidly, validate with users, and evolve solutions to production scale • Partner with the SE Development team to transition prototypes into hardened, scalable production solutions • Collaborate with IT Enterprise Architecture to ensure governance, compliance, and data security • Work with Sales, SE Ops, and Business Operations to translate workflows into AI-enabled solutions • Drive adoption through workshops, office hours, and leadership engagement • Host internal workshops, training sessions, demos, and office hours • Build prompt guides, how‑to resources, and role‑specific enablement materials • Act as a champion for AI‑enhanced productivity and best‑practice usage patterns • Define KPIs tied to revenue lift, efficiency gains, cost reduction, and quality improvements • Implement telemetry and usage tracking for AI agents • Refine agents based on adoption patterns and performance data • Publish impact summaries demonstrating measurable business value

Position Title: Senior Solution Architect Position Location: Remote – OH Job Summary: As a Senior Enterprise Solutions Architect within our Advance Solutions Practice, you will be responsible for designing, implementing, and maintaining hardware solutions that form the foundation of our clients' digital infrastructure environments. Leveraging your expertise in hardware architecture, system design, and hardware technologies, you will play a critical role in ensuring the reliability, performance, and scalability of infrastructure components. Your contributions will enable our clients to leverage technology effectively to support their business operations and digital transformation initiatives. Essential Functions: - Collaborate with architects and project teams to design hardware solutions that meet client requirements for performance, capacity, scalability, and reliability. - Evaluate hardware technologies, platforms, and configurations to recommend optimal solutions based on client needs, industry best practices, and budget considerations. - Develop hardware architecture diagrams, specifications, and implementation plans to guide the deployment and configuration of infrastructure components. - Implement hardware solutions according to design specifications, configuring servers, storage arrays, network switches, and other infrastructure components to meet performance and reliability requirements. - Install, configure, and manage hardware management software, firmware, and drivers to ensure compatibility, stability, and optimal performance of hardware systems. - Collaborate with cross-functional teams to integrate hardware solutions with other infrastructure components, applications, and services. - Conduct testing and validation of hardware components and systems to ensure they meet functional requirements, performance benchmarks, and quality standards. - Perform hardware compatibility testing, interoperability testing, and certification testing to validate hardware configurations and configurations. - Document test plans, test results, and validation reports to support certification, compliance, and audit requirements. - Perform routine hardware maintenance tasks, including hardware upgrades, firmware updates, and component replacements, to ensure optimal performance and reliability of hardware systems. - Monitor hardware health, temperature, power consumption, and other telemetry data using monitoring tools and management consoles, proactively identifying and addressing issues. - Maintain accurate documentation of hardware configurations, procedures, and technical specifications to facilitate knowledge transfer and support continuity. Required Skills/Abilities/Competencies - Ethical and Critical Thinking. - Excellent interpersonal and customer service skills. - Excellent organizational skills and attention to detail. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Ability to prioritize tasks and to delegate them when appropriate. - Ability to function well in a high-paced and at times stressful environment. - Proficient with Microsoft Office Suite or related software. - Strong understanding of hardware technologies, including servers, storage arrays, network switches, and peripherals. - Proficiency in hardware management tools, firmware updates, and hardware diagnostics for troubleshooting and maintenance. - Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex hardware issues. - Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams and interact with clients and stakeholders. Education and Experience: - Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or related field. - Proven experience in hardware engineering roles, with hands-on experience in designing, implementing, and maintaining hardware solutions in enterprise environments. - Technical Skills: - Deep expertise with IBM Z platform (z/OS, z/VM, z/VSE) and ecosystems components. - Strong experience in mainframe infrastructure design: LPAR sizing, PR/SM configuration, processor provisioning and upgrade planning. - Expertise in disaster recovery (DR) architecture and operations, including GDPS design/implementation, syspplexed HA/DR topologies, failover orchestration, RPO/RTO design and DR testing. C - Architecture & Design: - Ability to produce infrastructure architecture diagrams, capacity and performance models, migration strategies, and target-state roadmaps for mainframe estates. - Skilled in defining non-functional requirements: scalability, availability, recoverability, security, compliance and cost optimization. Proficient in assessing data center co-location options and producing network, power, and cabling designs for deployments. - Soft Skills: Demonstrated customer-facing experience delivering architecture design presentations to technical and executive stakeholders Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform • Understand client needs and tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows • Manage a portfolio of new prospective clients in the process of discovering and evaluating the Fieldwire platform (the sales team is responsible for generating the leads) • Build deep, trusting relationships at a fast pace with multiple companies with divers use cases • Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire; create Fieldwire Project configuration and best practices guides for general and specialty contractor use cases • Assist the product team in identifying issues and communicating customer feedback for product improvements; provide relevant feedback in design reviews of new features in development • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues throughout the sales and trial process

• Collaborate with prospective and existing customers to understand their business requirements and challenges. • Develop and prototype tailored solutions using the company's products or services to address customer needs. • Conduct product demonstrations and presentations to showcase the capabilities and benefits of the proposed solutions. • Take ownership of projects, managing them from initiation to successful delivery, ensuring alignment with customer expectations and project timelines. • Work closely with cross-functional teams, including sales, operations, customer success, and engineering, to ensure a cohesive approach to customer solutions. • Maintain a deep understanding of the company's products, technologies, and industry trends, serving as a subject matter expert for both internal teams and external customers. • Establish a feedback loop with customers to gather insights, understand evolving needs, and contribute to product enhancements.