Fieldwire by Hilti

• Work closely with prospective and existing customers (with a focus on highest-potential accounts) to align their workflows with our technology and demonstrate how it can reduce errors and increase efficiency. • Act as a Fieldwire product expert, collaborating closely with our sales team to help customers realize maximum value from Fieldwire based on their business objectives. • Plan, prepare, and execute strategic engagements within complex sales cycles alongside the sales team throughout the customer lifecycle. • Deliver virtual and in-person demos, training sessions, and workflow consultations for customers. • Advise customers to understand their current workflows and challenges, and proactively recommend how to adapt them to our technology. • Manage a portfolio of new and existing customers to optimize their Fieldwire usage and processes, and build and maintain long-term customer relationships. • Support the product team by identifying issues and relaying customer feedback to drive product improvements. • Engage existing customers in marketing initiatives and events that strengthen Fieldwire's presence in the industry.

• Make a decisive contribution to the digital transformation of the construction industry and Hilti's evolution as a leading software provider • Establish functional and disciplinary management of the Account Management Organization dedicated to Fieldwire project management software • Develop and manage an engaged, growing, talented and outperforming team • Jointly own the strategic direction of the Account Management Team • Responsible for delivering the key organizational objectives for our Account Management Sales motion • Act as a competence center for future growth and share best practices with key stakeholders • Responsibility for reaching the quarterly and annual sales targets in the assigned geography • Leading, training and coaching managers • Development and establishment of the Sales Management Process • Engagement in top accounts in relation to Project Management software • Monitoring of market dynamics and definition of proposals • Cross-departmental work with different functions

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. • Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. • Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. • Build and maintain long-lasting relationships with Fieldwire clients. • Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire. • Assist the product team in identifying issues and communicating customer feedback for product improvements. • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. • Occasionally travel to customers’ offices for key meetings and trainings

• Develop relationships with our small and medium sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire • Manage all contract renewals and lead negotiations with our small and medium sized customer accounts • Retain and increase revenue with a managed book of business of about 150 accounts • Perform Business Reviews, demonstrations, and trainings with clients • Solve complex customer needs by working with our Construction Success Team • Expand the book of business by asking for referrals and uncovering new business opportunities

• Own the success of a portfolio of top Fieldwire customers, supporting complex stakeholder structures and deployments across multiple teams and projects • Build relationships with executive sponsors, customer champions, admins, and end users—earning trust through outcomes and day-to-day partnership • Develop and execute customer success plans aligned to customer initiatives, operational goals, and measurable outcomes • Support and lead business reviews and success check-ins, communicating value, adoption progress, risks, and opportunities to both executive stakeholders and frontline teams (admins and end users) • Guide customers through deployments, workflow standardization, and change management, including end-user enablement and training at scale • Work alongside GTM partners (Sales/Account Management, Solutions/Implementation, Support, and Product) to drive renewals and expansion—identifying growth opportunities and partnering with account teams to action them • Monitor customer health, usage patterns, and engagement signals to proactively drive adoption and reduce risk • Serve as an escalation point for Strategic/Enterprise customers, coordinating internal teams to resolve issues and improve the customer experience • Represent the voice of the customer internally by sharing themes, use cases, and feedback with Product and cross-functional partners • Contribute to evolving Fieldwire’s Strategic/Enterprise customer success playbooks and best practices as the program scales

• Owning and optimizing Fieldwire’s website experience, improving messaging, navigation, and conversion across high-traffic pages including the homepage, demo request flows, and key product pages. • Analyzing and improving visitor-to-signup and visitor-to-demo conversion rates by identifying friction points and implementing data-driven improvements to forms, CTAs, and user journeys. • Building and scaling lifecycle marketing programs (lead nurture, onboarding, re-engagement, and activation) with a focus on turning engaged leads into pipeline. • Designing and running an experimentation framework across website and lifecycle channels, owning the test roadmap and translating results into actionable iteration. • Partnering with Content manager to ensure high-value content is effectively distributed and activated across email and owned channels. • Supporting digital improvements for CrewCenter, Fieldwire's sister brand, contributing to website and funnel strategy as scope allows. • Contributing to international growth efforts by helping adapt and scale website and lifecycle strategies across our key non-English speaking markets. • Providing regular reporting on website, funnel, and lifecycle performance, surfacing insights and recommendations to the broader team. • Working cross-functionally with Product Marketing, Sales, Revops, and Design to ensure alignment across messaging, funnel performance, and campaign execution.

• Closely working with our product team to quickly build features in an innovative new product area. • Developing seamless integrations with third-party systems, as well as weighing tradeoffs between potential third-party partners for future integrations. • Working with frontend and mobile developers to design clean, performant APIs. • Actively participating in the daily discussions with the team on technical designs, product vision, and prioritization. • Understanding and setting reasonable and attainable technical goals and milestones.

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform • Understand client needs and tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows • Manage a portfolio of new prospective clients in the process of discovering and evaluating the Fieldwire platform (the sales team is responsible for generating the leads) • Build deep, trusting relationships at a fast pace with multiple companies with divers use cases • Conduct web-based and in-person trainings and demonstrations to educate clients on Fieldwire; create Fieldwire Project configuration and best practices guides for general and specialty contractor use cases • Assist the product team in identifying issues and communicating customer feedback for product improvements; provide relevant feedback in design reviews of new features in development • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues throughout the sales and trial process

• Own strategic accounts for Fieldwire from discovery phase to managing the accounts after signing on to the Fieldwire platform. • Discover, coordinate, and attend in-person customer events to drive new business opportunities with large and complex accounts, roughly 25% domestic travel requirements annually • Organize and facilitate in-person lead generation events with large customer stakeholders in various markets across the United States • Attend and facilitate discussions about Fieldwire with strategic accounts during Customer Experience Events • Partner with Strategic Business Developers in Hilti North America to gather leads from customers, subsequently owning the Fieldwire sales cycle with key stakeholders (internal and external) • Own C-Suite relationships with customers interested in Fieldwire • Own and drive revenue growth opportunities by uncovering new business opportunities through hunting for referrals, cold calling, and connecting stakeholders • Solve complex customer needs by working with our Construction Success Team

• Qualify and engage inbound leads from our Freemium sign-up flow and marketing campaigns as well as current Hilti customers. • Conduct targeted outbound outreach via calls, emails, and LinkedIn to generate new qualified opportunities • Identify key stakeholders and initiate contact with construction professionals at small and mid-sized companies • Schedule discovery calls and product demos for the Account Executive team • Collaborate closely with Account Executives and Construction Solutions Specialists to build strong pipeline • Maintain accurate and up-to-date information in our CRM (Salesforce) • Learn and articulate the value of Fieldwire’s construction management platform • Stay informed about industry trends and the competitive landscape • Consistently meet and exceed activity and opportunity generation goals