• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Proactively monitoring and managing customer health metrics, including usage, engagement, and risk signals • Driving improvements in customer health by identifying gaps in adoption and executing clear action plans • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)

• Own and manage mid-market client and broker relationships across a high-volume book of business (50–60 accounts), ensuring a consistently high-quality client experience. • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. • Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.

Customer Success Manager (D&I - South Korea & ANZ) Location: This is a full-time, remote position based in South Korea. Job Description: Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and the Netherlands. About the Role: As a Customer Success Manager for South Korea, Australia and New Zealand, you will be mainly responsible for managing and expanding relationships with strategic military and governmental agencies across South Korea and ANZ. Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on customer value, retention and satisfaction. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for applications. The ideal candidate will have experience working with South Korea and ANZ military and/ or government agencies, and a great ability to navigate complex government structures, decision-making processes, and interagency relationships. The ability to identify and build connections between ministries and stakeholders will be key to driving adoption and impact across government initiatives. This is a full-time, remote position based in South Korea. Impact You’ll Own: - Strategic Relationship Management: Act as the lead point of contact for high-stakes military and governmental agencies, fostering long-term partnerships built on trust and mission success. - Workflow Integration: Partner with customers to deeply understand their specific mission requirements. You will guide them in integrating Planet data into their existing geospatial workflows for applications such as border security, disaster response, and urban planning. - Navigation of Government Structures: Masterfully navigate the complexities of South Korean and ANZ interagency relationships. You will identify key stakeholders across various ministries and build the necessary bridges to drive wide-scale adoption of Planet’s platform. - Retention & Expansion: Own the renewal process and identify opportunities for growth. By demonstrating consistent value, you will ensure long-term contract stability and advocate for new use cases within your accounts. - Customer Advocacy: Act as the internal "Voice of the South Korean and ANZ Government" within Planet, collaborating with Product, Sales, and Engineering teams to influence our roadmap based on regional requirements. - Value Creation and Success Planning: Analyze and transit specific mission requirements into value creation by navigating complex interagency relationships to integrate Planet’s solutions directly into existing workflows. Develop and execute Success Plans that define clear KPIs for the customer, ensuring their "Mission Success" is quantifiable and visible to their leadership, and achieve value expansion by identifying new customers use cases. What You Bring: - 4+ years of experience working directly with the South Korean, or ANZ Defence Forces and/or Federal Government agencies. You understand the nuances of the South Korean and ANZ government procurement landscape and bureaucratic decision-making. - Bachelor’s degree in a relevant field. - A solid grasp of GIS, remote sensing, or satellite imagery applications. You don't need to be a developer, but you must be able to speak the language of geospatial analysts. - Ability to build connections across ministries and maintain relationships with both high-ranking officials and technical end-users. - Exceptional negotiation and presentation skills, with the ability to translate complex technical capabilities into strategic mission outcomes. - Ability to work independently in a remote environment while maintaining high levels of engagement with a global team. Individuals should possess excellent problem-solving skills with a proactive mindset, and ability to multitask and prioritize job requirements. - Excellent verbal and written communication skills in Korean. - Professional working proficiency in English, the language of the company. - Willingness to travel. What Makes You Stand Out: - Active armed forces reserve or veteran as a relevant intelligence professional. - Account Management or Customer Success experience serving South Korean military and/or government customers. - Understanding of South Korean government agencies, their procurement processes, and key initiatives related to defense & intelligence, and emergency management. - Experience with platforms like ArcGIS, QGIS, or Google Earth Engine. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. - Paid time off including vacation, holidays and company-wide days off - Employee Wellness Program - Home Office Reimbursement - Monthly Phone and Internet Reimbursement - Tuition Reimbursement and access to LinkedIn Learning - Equity - Volunteering Paid Time Off #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

• Guide customers from onboarding through long-term adoption, ensuring they achieve their business goals with Vanilla’s solutions. • Create and manage Customer Success Plans (for simple accounts) and Strategic Customer Account Plans (for complex accounts) that outline customer goals, key metrics, and opportunities for growth. • Own the renewal process, identifying expansion opportunities and mitigating potential churn. • Act as the voice of the customer, gathering insights and collaborating with Product, Sales, and Support teams to improve customer experiences. • Implement and refine tools and processes that enhance customer engagement, track client health scores, and improve overall satisfaction. • Work closely with Sales, Product, and Leadership to align customer needs with company strategies. • Contribute to a company-wide mindset that prioritizes customer obsession and long-term relationships.